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Training provider

ACCESS TRAINING LIMITED

Employer reviews

Excellent (54 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 90% 10% 39
Reporting on progress of apprentices 73% 27% 22
Providing the right training at the right time 90% 10% 20
Adapting to my needs 90% 10% 20
Getting new apprentices started 95% 5% 19
Improving apprentice skills 93% 7% 15
Initial assessment of apprentices 100% 0% 8
Working with small numbers of apprentices 100% 0% 6
Training facilities 80% 20% 5

Apprentice reviews

Good (15 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 73% 27%
Ensuring you understand the requirements of your end-point assessment 87% 13%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 73% 27%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 60% 40%
Taking into account your previous learning 87% 13%
Giving you relevant training that helps you perform your job better 80% 20%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 87% 13%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 80% 20%
Supporting you and your apprenticeship 87% 13%
Resolving any issues you have 73% 27%
Preparing you for success in your future career 80% 20%

Provider overview

Access Training is an award winning (Matrix accredited) training provider, based on Team Valley, Gateshead. We have been delivering training programmes for businesses and individuals across the North East for over 30 years. We have a genuine interest in the success of the companies we work with and the people we train, and we aim to provide a personal, bespoke service.

We provide companies with quality apprentices that make a real difference to their business. We take pride in ensuring we recruit the right person for the job & we support businesses every step of the way to employing a fully qualified, reliable employee.

We can also help to up-skill existing employees and can deliver a range of programmes to help develop individuals and teams.

Apprenticeship training course

Customer service practitioner (level 2)

89% achievement rate (out of 40 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Canterbury, Kent Remove location

ACCESS TRAINING LIMITED’s training options

Head office 276.3 miles away

Kingsway, Team Valley Trading Estate, Gateshead, NE11 0JL

  • available At apprentice’s workplace (national)
  • available Day release: 276.3 miles away
  • not available Block release

Day release address

Gateshead Skills Academy, Kingsway South, Team Valley, GATESHEAD, NORTH EAST ENGLAND, NE11 0JL

Contact this provider about this course

Telephone
01914904646
Shortlisted

ACCESS TRAINING LIMITED is 1 of 417 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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