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Training provider

HEART OF WORCESTERSHIRE COLLEGE

Employer reviews

Good (100 reviews)

Employer review details
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 70 employers)

    56%44%
  • Reporting on progress of apprentices(selected by 52 employers)

    29%71%
  • Getting new apprentices started(selected by 39 employers)

    90%10%
  • Improving apprentice skills(selected by 32 employers)

    66%34%
  • Providing the right training at the right time(selected by 28 employers)

    64%36%
  • Initial assessment of apprentices(selected by 26 employers)

    85%15%
  • Adapting to my needs(selected by 22 employers)

    73%27%
  • Training facilities(selected by 22 employers)

    73%27%
  • Working with small numbers of apprentices(selected by 15 employers)

    87%13%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 56% 44% 70
Reporting on progress of apprentices 29% 71% 52
Getting new apprentices started 90% 10% 39
Improving apprentice skills 66% 34% 32
Providing the right training at the right time 64% 36% 28
Initial assessment of apprentices 85% 15% 26
Adapting to my needs 73% 27% 22
Training facilities 73% 27% 22
Working with small numbers of apprentices 87% 13% 15

Apprentice reviews

Good (51 reviews)

Apprentice review details
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you

    73%27%
  • Ensuring you understand the requirements of your end-point assessment

    78%22%

Organisation

  • Organising well-structured training

    71%29%
  • Providing accessible training resources

    78%22%
  • Balancing online learning with classroom-based training to suit your apprenticeship

    75%25%
  • Taking into account your previous learning

    71%29%
  • Giving you relevant training that helps you perform your job better

    78%22%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time

    88%12%

Support

  • Helping you learn new skills and develop existing ones

    82%18%
  • Supporting you and your apprenticeship

    78%22%
  • Resolving any issues you have

    76%24%
  • Preparing you for success in your future career

    76%24%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 73% 27%
Ensuring you understand the requirements of your end-point assessment 78% 22%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 71% 29%
Providing accessible training resources 78% 22%
Balancing online learning with classroom-based training to suit your apprenticeship 75% 25%
Taking into account your previous learning 71% 29%
Giving you relevant training that helps you perform your job better 78% 22%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 88% 12%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 82% 18%
Supporting you and your apprenticeship 78% 22%
Resolving any issues you have 76% 24%
Preparing you for success in your future career 76% 24%

Provider overview

At Heart of Worcestershire College Solutions, we adapt our training to meet your specific business needs. Our vision is to provide a complete training package that will help your workforce develop the skills they need to keep up with a globally competitive business market. We put your need for flexible & cost effective training at the centre of everything we do. That's why we created Solutions; a bespoke training service that builds tailored training & assessment sessions that can be delivered on your premises, or ours, at a time to suit you. Choose from a wide range of training opportunities, from basic skills to professional qualifications. We even offer advice on funding & can help you access free or subsidised training programmes.

Apprenticeship training course

Customer service practitioner (level 2)

40% achievement rate (out of 30 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

HEART OF WORCESTERSHIRE COLLEGE’s training options

Head office

Peakman Street, Redditch, B98 8DW

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Apprenticeship location

Check HEART OF WORCESTERSHIRE COLLEGE’s training options for the apprenticeship location.

    Contact this provider about this course

    Telephone
    0 01905 743435
    Shortlisted

    HEART OF WORCESTERSHIRE COLLEGE is 1 of 392 training providers for Customer service practitioner (level 2).

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