Skip to main content
Training provider

HEART OF YORKSHIRE EDUCATION GROUP

Employer reviews

Good (213 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 52% 48% 161
Reporting on progress of apprentices 40% 60% 122
Getting new apprentices started 63% 37% 87
Providing the right training at the right time 63% 37% 68
Improving apprentice skills 68% 32% 68
Initial assessment of apprentices 73% 27% 55
Training facilities 84% 16% 44
Working with small numbers of apprentices 85% 15% 40
Adapting to my needs 65% 35% 40

Apprentice reviews

Good (51 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 59% 41%
Ensuring you understand the requirements of your end-point assessment 65% 35%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 59% 41%
Providing accessible training resources 67% 33%
Balancing online learning with classroom-based training to suit your apprenticeship 55% 45%
Taking into account your previous learning 67% 33%
Giving you relevant training that helps you perform your job better 67% 33%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 84% 16%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 63% 37%
Supporting you and your apprenticeship 61% 39%
Resolving any issues you have 61% 39%
Preparing you for success in your future career 59% 41%

Provider overview

The Heart of Yorkshire Education Group serves the education and skills needs across Yorkshire from its campuses based in Castleford, Selby, and Wakefield to meet the existing and future needs of our regional area. Our team of expert industry professionals deliver apprenticeship flexibly to meet business need and are an excellent way to develop your business by developing new employees or existing employees' skills and experience within your industry area. The Heart of Yorkshire Education Group will support you throughout the journey from initial enquiry to completion and beyond. Please contact us to discuss your apprenticeship needs further.

Courses offered

View all 59 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)
Assistant accountant (level 3)
Autocare technician (level 2)
Bricklayer (level 2)
Business administrator (level 3)
Carpentry and joinery (level 2)
Children, young people and families practitioner (level 4)
Civil engineering senior technician (level 4)
Commis chef (level 2)
Construction design and build technician (level 4)
Construction quantity surveying technician (level 4)
Construction site supervisor (level 4)
Construction support technician (level 3)
Craft carpentry and joinery (level 3)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Dental nurse (integrated) (level 3)
Domestic electrician (level 3)
Early years educator (level 3)
Early years practitioner (level 2)
Emergency contact handler (level 3)
Engineering design and draughtsperson (level 3)
Engineering fitter (level 3)
Engineering manufacturing technician (level 4)
Engineering operative (level 2)
Engineering technician (level 3)
Food and drink maintenance engineer (level 3)
Food and drink process operator (level 2)
Food and drink technical operator (level 3)
Gas engineering operative (level 3)
Groundworker (level 2)
Healthcare science assistant (level 2)
Healthcare science associate (level 4)
Healthcare support worker (level 2)
Heavy vehicle service and maintenance technician (level 3)
Horticulture or landscape construction operative (level 2)
Hospitality manager (level 4)
Hospitality supervisor (level 3)
Hospitality team member (level 2)
HR support (level 3)
Installation and maintenance electrician (level 3)
Lead adult care worker (level 3)
Learning and skills assessor (level 3)
Maintenance and operations engineering technician (level 3)
Metal fabricator (level 3)
Motor vehicle service and maintenance technician - light vehicle (level 3)
Operations or departmental manager (level 5)
People professional (level 5)
Plasterer (level 2)
Plumbing and domestic heating technician (level 3)
Production chef (level 2)
Professional accounting or taxation technician (level 4)
Property maintenance operative (level 2)
Science industry maintenance technician (level 3)
Senior healthcare support worker (level 3)
Supply chain operator (level 2)
Supply chain warehouse operative (level 2)
Teaching assistant (level 3)
Team leader or supervisor (level 3)
Apprenticeship training course

Customer service practitioner (level 2)

38% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Canterbury, Kent Remove location

HEART OF YORKSHIRE EDUCATION GROUP’s training options

Head office 199.1 miles away

Margaret Street, Wakefield, WF1 2DH

  • not available At apprentice’s workplace
  • available Day release: 194.7 miles away
  • not available Block release

Day release address

Abbots Road, Selby, YO8 8AT

Contact this provider about this course

Telephone
01924 789469
Shortlisted

HEART OF YORKSHIRE EDUCATION GROUP is 1 of 417 training providers for Customer service practitioner (level 2) at the apprenticeship location.

View training providers

Back to top View shortlist