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Training provider

HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES)

Other names:
HRUC (Harrow, Richmond & Uxbridge Colleges)

Employer reviews

Good (103 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 51% 49% 72
Reporting on progress of apprentices 19% 81% 58
Getting new apprentices started 70% 30% 44
Working with small numbers of apprentices 91% 9% 32
Initial assessment of apprentices 59% 41% 29
Providing the right training at the right time 85% 15% 26
Improving apprentice skills 80% 20% 25
Adapting to my needs 75% 25% 16
Training facilities 81% 19% 16

Apprentice reviews

Good (31 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 45% 55%
Ensuring you understand the requirements of your end-point assessment 65% 35%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 48% 52%
Providing accessible training resources 65% 35%
Balancing online learning with classroom-based training to suit your apprenticeship 61% 39%
Taking into account your previous learning 65% 35%
Giving you relevant training that helps you perform your job better 55% 45%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 71% 29%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 61% 39%
Supporting you and your apprenticeship 55% 45%
Resolving any issues you have 45% 55%
Preparing you for success in your future career 52% 48%

Provider overview

As one of the largest FE college provider of apprenticeships in west London, we have provided apprenticeships for 20 years. We offer a free recruitment service, with a dedicated Account Manager, who can help your business with workforce development strategies and guidance on the Apprenticeship Levy. We are responsible for delivering the skills and knowledge of the whole apprenticeship in 20 plus sectors, working across west London and the surrounding areas. Apprentices have a thorough assessment, ensuring they are suitably placed and supported. English and maths are taught by specialists. We can deliver training at the college or at your location.

Courses offered

View all 38 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)
Adult care worker (level 2)
Assistant accountant (level 3)
Autocare technician (level 2)
Bus and coach engineering technician (level 3)
Business administrator (level 3)
Carpentry and joinery (level 2)
Commis chef (level 2)
Construction site supervisor (level 4)
Craft carpentry and joinery (level 3)
Customer service practitioner (level 2)
Dental nurse (integrated) (level 3)
Early years educator (level 3)
Early years practitioner (level 2)
Engineering design and draughtsperson (level 3)
Engineering manufacturing technician (level 4)
Engineering technician (level 3)
Hairdressing professional (level 2)
HR support (level 3)
Installation and maintenance electrician (level 3)
IT solutions technician (level 3)
Lead adult care worker (level 3)
Lead engineering maintenance technician (level 4)
Learning and skills teacher (level 5)
Machining technician (level 3)
Machinist (advanced manufacturing engineering) (level 3)
Maintenance and operations engineering technician (level 3)
Motor vehicle service and maintenance technician - light vehicle (level 3)
Operations manager (level 5)
Oral health practitioner (level 4)
People professional (level 5)
Production chef (level 2)
Professional accounting or taxation technician (level 4)
Project controls technician (level 3)
Property maintenance operative (level 2)
Senior healthcare support worker (level 3)
Teaching assistant (level 3)
Team leader (level 3)
Apprenticeship training course

Customer service practitioner (level 2)

42% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

RM14 3DR Remove location

HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES)’s training options

Head office 31.4 miles away

Park Road, Uxbridge, UB8 1NQ

  • available At apprentice’s workplace
  • available Day release: 25.7 miles away
  • not available Block release

Day release address

Harrow on the Hill Campus, Lowlands Road, Harrow, Middlesex, HA1 3AQ

Contact this provider about this course

Telephone
01895853780
Shortlisted

HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES) is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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