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Training provider

TELFORD COLLEGE

Employer reviews

Good (192 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 68% 32% 139
Reporting on progress of apprentices 45% 55% 96
Getting new apprentices started 84% 16% 70
Improving apprentice skills 75% 25% 51
Adapting to my needs 73% 27% 51
Providing the right training at the right time 56% 44% 50
Initial assessment of apprentices 80% 20% 46
Working with small numbers of apprentices 95% 5% 40
Training facilities 74% 26% 39

Apprentice reviews

Good (13 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 77% 23%
Ensuring you understand the requirements of your end-point assessment 85% 15%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 69% 31%
Providing accessible training resources 77% 23%
Balancing online learning with classroom-based training to suit your apprenticeship 77% 23%
Taking into account your previous learning 85% 15%
Giving you relevant training that helps you perform your job better 85% 15%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 92% 8%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 77% 23%
Supporting you and your apprenticeship 92% 8%
Resolving any issues you have 92% 8%
Preparing you for success in your future career 92% 8%

Provider overview

Telford College is a forward thinking college working with employers to offer the best apprenticeship for their workforce. Our expert business development team will ensure companies are getting the most from their apprenticeship levy pot and getting existing staff members up-skilled.

We deliver apprenticeships all over the UK for over 20 industries including:

  • Business admin

  • Construction

  • Civil engineering

  • Education and Training

  • Health and Care

  • Information and Communication Technologies

  • Management

  • Warehouse and Logistics

  • Food Manufacturing

  • Engineering

Large organisations make use of our privately owned hotel where we can offer accommodation to travelling students for block release programmes.

Apprenticeship training course

Customer service practitioner (level 2)

44% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

L18 Liverpool Remove location

TELFORD COLLEGE’s training options

Head office 50.2 miles away

Haybridge Road, Wellington, Telford, TF1 2NP

  • not available At apprentice’s workplace
  • available Day release: 50.2 miles away
  • not available Block release

Day release address

Haybridge Road, Telford, Shropshire, TF1 2NP

Contact this provider about this course

Telephone
01952642452
Shortlisted

TELFORD COLLEGE is 1 of 418 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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