Training provider

PRESTON COLLEGE

Employer reviews

Good (142 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	51%	49%	95
Reporting on progress of apprentices	28%	72%	78
Getting new apprentices started	82%	18%	74
Providing the right training at the right time	86%	14%	51
Improving apprentice skills	84%	16%	37
Training facilities	84%	16%	31
Initial assessment of apprentices	60%	40%	30
Adapting to my needs	65%	35%	23
Working with small numbers of apprentices	88%	12%	17

Apprentice reviews

Good (49 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	55%	45%
Ensuring you understand the requirements of your end-point assessment	71%	29%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	59%	41%
Providing accessible training resources	65%	35%
Balancing online learning with classroom-based training to suit your apprenticeship	57%	43%
Taking into account your previous learning	73%	27%
Giving you relevant training that helps you perform your job better	63%	37%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	76%	24%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	71%	29%
Supporting you and your apprenticeship	69%	31%
Resolving any issues you have	76%	24%
Preparing you for success in your future career	69%	31%

Provider overview

Preston College is one of the largest apprenticeship providers in Lancashire. We are proud to offer a range of apprenticeships to suit the needs of your business, from Level 2 to 5. Our vision is to transform lives through education and our mission is to inspire, educate and support our diverse community to reach its potential. Our relationships with employers ensure that our apprenticeship provision is relevant, up to date and of a high quality. We work closely with over 1000 employers across the region from SMEs to large levy businesses, and we will support throughout the apprenticeship journey, including the recruitment process with potential candidates. We also offer a variety of delivery models from day release to full remote delivery.

Courses offered

View all 49 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)

Advanced and creative hair professional (level 3)

Advanced beauty therapist (level 3)

Assistant accountant (level 3)

Associate project manager (level 4)

Autocare technician (level 2)

Beauty therapist (level 2)

Bricklayer (level 2)

Business administrator (level 3)

Carpentry and joinery (level 2)

Civil engineering senior technician (level 4)

Civil engineering technician (level 3)

Construction quantity surveying technician (level 4)

Construction site supervisor (level 4)

Craft bricklayer (level 3)

Craft carpentry and joinery (level 3)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Dental nurse (integrated) (level 3)

Engineering fitter (level 3)

Engineering manufacturing technician (level 4)

Engineering operative (level 2)

Groundworker (level 2)

Hairdressing professional (level 2)

Heavy vehicle service and maintenance technician (level 3)

Highways maintenance skilled operative (level 2)

HR support (level 3)

Installation and maintenance electrician (level 3)

Laboratory technician (level 3)

Learning and skills mentor (level 4)

Maintenance and operations engineering technician (level 3)

Metal fabricator (level 3)

Motor vehicle service and maintenance technician - light vehicle (level 3)

Operations manager (level 5)

Painter and decorator (level 2)

Payroll administrator (level 3)

Pharmacy services assistant (level 2)

Pharmacy technician (integrated) (level 3)

Plasterer (level 2)

Plumbing and domestic heating technician (level 3)

Professional accounting or taxation technician (level 4)

Property maintenance operative (level 2)

Roofer (level 2)

Supply chain warehouse operative (level 2)

Team leader (level 3)

Transport and warehouse operations supervisor (level 3)

Wall and floor tiler (level 2)

Welder (level 2)

Wellbeing and holistic therapist (level 3)

Apprenticeship training course

Customer service practitioner (level 2)

60% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

PRESTON COLLEGE’s training options

Head office

Fulwood Campus, St Vincent’S Road, Fulwood, Preston, PR2 8UR

• not available At apprentice’s workplace
• available Day release
• not available Block release

Apprenticeship location

Check PRESTON COLLEGE’s training options for the apprenticeship location.

Contact this provider about this course

• Email: employerenquiry@preston.ac.uk
• Telephone: 01772 225768
• Website: https://www.preston.ac.uk/courses/apprenticeships/business-school-/467

Shortlisted

PRESTON COLLEGE is 1 of 402 training providers for Customer service practitioner (level 2).

View training providers for this course

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