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Training provider

POULTEC TRAINING LIMITED

UKPRN 10005172

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course in Canterbury, Kent. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option Location

At apprentice's workplace

Training at the employer's location.

0.0 miles to apprentice's work location

Day release

One day a week at the provider's location.

95.2 miles to closest location: Enterprise Centre South Green Park, Mattishall, DEREHAM, Norfolk, NR20 3JY

Course achievements and participation

Achievements

60.9%

of apprentices (30 of 50) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 39.1% did not pass or left the course before taking the assessment.

63.7% national achievement rate

Participation

136

apprentices have completed this course and taken their end-point assessment with this provider since 2019

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

Excellent

average review from 39 employers when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Excellent

average review from 35 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (10 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 4 employers)

    100%0%
  • Communication with employers(selected by 8 employers)

    100%0%
  • Getting new apprentices started(selected by 3 employers)

    100%0%
  • Improving apprentice skills(selected by 7 employers)

    100%0%
  • Initial assessment of apprentices(selected by 2 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 3 employers)

    100%0%
  • Adapting to my needs(selected by 1 employer)

    100%0%
  • Training facilities(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 4
Communication with employers 100% 0% 8
Getting new apprentices started 100% 0% 3
Improving apprentice skills 100% 0% 7
Initial assessment of apprentices 100% 0% 2
Reporting on progress of apprentices 100% 0% 3
Adapting to my needs 100% 0% 1
Training facilities 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (29 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 29 apprentices)

    83%17%
  • Ensuring you understand the requirements of your end-point assessment(selected by 29 apprentices)

    97%3%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 29 apprentices)

    86%14%
  • Providing accessible training resources(selected by 29 apprentices)

    90%10%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 29 apprentices)

    93%7%
  • Taking into account your previous learning(selected by 29 apprentices)

    93%7%
  • Giving you relevant training that helps you perform your job better(selected by 29 apprentices)

    90%10%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 29 apprentices)

    90%10%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 29 apprentices)

    90%10%
  • Supporting you and your apprenticeship(selected by 29 apprentices)

    86%14%
  • Resolving any issues you have(selected by 29 apprentices)

    93%7%
  • Preparing you for success in your future career(selected by 29 apprentices)

    90%10%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 83% 17%
Ensuring you understand the requirements of your end-point assessment 97% 3%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 86% 14%
Providing accessible training resources 90% 10%
Balancing online learning with classroom-based training to suit your apprenticeship 93% 7%
Taking into account your previous learning 93% 7%
Giving you relevant training that helps you perform your job better 90% 10%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 90% 10%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 90% 10%
Supporting you and your apprenticeship 86% 14%
Resolving any issues you have 93% 7%
Preparing you for success in your future career 90% 10%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (39 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 29 employers)

    100%0%
  • Communication with employers(selected by 34 employers)

    100%0%
  • Getting new apprentices started(selected by 18 employers)

    94%6%
  • Improving apprentice skills(selected by 14 employers)

    100%0%
  • Working with small numbers of apprentices(selected by 3 employers)

    100%0%
  • Initial assessment of apprentices(selected by 2 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 12 employers)

    92%8%
  • Adapting to my needs(selected by 4 employers)

    100%0%
  • Training facilities(selected by 3 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 29
Communication with employers 100% 0% 34
Getting new apprentices started 94% 6% 18
Improving apprentice skills 100% 0% 14
Working with small numbers of apprentices 100% 0% 3
Initial assessment of apprentices 100% 0% 2
Reporting on progress of apprentices 92% 8% 12
Adapting to my needs 100% 0% 4
Training facilities 100% 0% 3

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (35 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 35 apprentices)

    97%3%
  • Ensuring you understand the requirements of your end-point assessment(selected by 35 apprentices)

    100%0%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 35 apprentices)

    94%6%
  • Providing accessible training resources(selected by 35 apprentices)

    97%3%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 35 apprentices)

    94%6%
  • Taking into account your previous learning(selected by 35 apprentices)

    97%3%
  • Giving you relevant training that helps you perform your job better(selected by 35 apprentices)

    97%3%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 35 apprentices)

    94%6%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 35 apprentices)

    97%3%
  • Supporting you and your apprenticeship(selected by 35 apprentices)

    97%3%
  • Resolving any issues you have(selected by 35 apprentices)

    97%3%
  • Preparing you for success in your future career(selected by 35 apprentices)

    100%0%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 97% 3%
Ensuring you understand the requirements of your end-point assessment 100% 0%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 94% 6%
Providing accessible training resources 97% 3%
Balancing online learning with classroom-based training to suit your apprenticeship 94% 6%
Taking into account your previous learning 97% 3%
Giving you relevant training that helps you perform your job better 97% 3%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 94% 6%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 97% 3%
Supporting you and your apprenticeship 97% 3%
Resolving any issues you have 97% 3%
Preparing you for success in your future career 100% 0%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (25 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 19 employers)

    84%16%
  • Communication with employers(selected by 18 employers)

    61%39%
  • Getting new apprentices started(selected by 13 employers)

    92%8%
  • Improving apprentice skills(selected by 11 employers)

    91%9%
  • Working with small numbers of apprentices(selected by 4 employers)

    100%0%
  • Initial assessment of apprentices(selected by 8 employers)

    75%25%
  • Reporting on progress of apprentices(selected by 13 employers)

    31%69%
  • Adapting to my needs(selected by 2 employers)

    50%50%
  • Training facilities(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 84% 16% 19
Communication with employers 61% 39% 18
Getting new apprentices started 92% 8% 13
Improving apprentice skills 91% 9% 11
Working with small numbers of apprentices 100% 0% 4
Initial assessment of apprentices 75% 25% 8
Reporting on progress of apprentices 31% 69% 13
Adapting to my needs 50% 50% 2
Training facilities 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (39 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 39 apprentices)

    95%5%
  • Ensuring you understand the requirements of your end-point assessment(selected by 39 apprentices)

    95%5%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 39 apprentices)

    97%3%
  • Providing accessible training resources(selected by 39 apprentices)

    97%3%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 39 apprentices)

    92%8%
  • Taking into account your previous learning(selected by 39 apprentices)

    92%8%
  • Giving you relevant training that helps you perform your job better(selected by 39 apprentices)

    95%5%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 39 apprentices)

    92%8%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 39 apprentices)

    97%3%
  • Supporting you and your apprenticeship(selected by 39 apprentices)

    97%3%
  • Resolving any issues you have(selected by 39 apprentices)

    97%3%
  • Preparing you for success in your future career(selected by 39 apprentices)

    95%5%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 95% 5%
Ensuring you understand the requirements of your end-point assessment 95% 5%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 97% 3%
Providing accessible training resources 97% 3%
Balancing online learning with classroom-based training to suit your apprenticeship 92% 8%
Taking into account your previous learning 92% 8%
Giving you relevant training that helps you perform your job better 95% 5%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 92% 8%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 97% 3%
Supporting you and your apprenticeship 97% 3%
Resolving any issues you have 97% 3%
Preparing you for success in your future career 95% 5%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (25 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 9 employers)

    67%33%
  • Communication with employers(selected by 18 employers)

    78%22%
  • Getting new apprentices started(selected by 17 employers)

    88%12%
  • Improving apprentice skills(selected by 3 employers)

    67%33%
  • Working with small numbers of apprentices(selected by 6 employers)

    100%0%
  • Initial assessment of apprentices(selected by 4 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 11 employers)

    27%73%
  • Adapting to my needs(selected by 7 employers)

    100%0%
  • Training facilities(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 67% 33% 9
Communication with employers 78% 22% 18
Getting new apprentices started 88% 12% 17
Improving apprentice skills 67% 33% 3
Working with small numbers of apprentices 100% 0% 6
Initial assessment of apprentices 100% 0% 4
Reporting on progress of apprentices 27% 73% 11
Adapting to my needs 100% 0% 7
Training facilities 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (29 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 9 employers)

    89%11%
  • Communication with employers(selected by 21 employers)

    67%33%
  • Getting new apprentices started(selected by 8 employers)

    88%12%
  • Improving apprentice skills(selected by 4 employers)

    50%50%
  • Working with small numbers of apprentices(selected by 8 employers)

    100%0%
  • Initial assessment of apprentices(selected by 8 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 20 employers)

    60%40%
  • Adapting to my needs(selected by 7 employers)

    86%14%
  • Training facilities(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 89% 11% 9
Communication with employers 67% 33% 21
Getting new apprentices started 88% 12% 8
Improving apprentice skills 50% 50% 4
Working with small numbers of apprentices 100% 0% 8
Initial assessment of apprentices 100% 0% 8
Reporting on progress of apprentices 60% 40% 20
Adapting to my needs 86% 14% 7
Training facilities 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (128 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 70 employers)

    90%10%
  • Communication with employers(selected by 99 employers)

    82%18%
  • Getting new apprentices started(selected by 59 employers)

    92%8%
  • Improving apprentice skills(selected by 39 employers)

    90%10%
  • Working with small numbers of apprentices(selected by 21 employers)

    100%0%
  • Initial assessment of apprentices(selected by 24 employers)

    92%8%
  • Reporting on progress of apprentices(selected by 59 employers)

    56%44%
  • Adapting to my needs(selected by 21 employers)

    90%10%
  • Training facilities(selected by 7 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 90% 10% 70
Communication with employers 82% 18% 99
Getting new apprentices started 92% 8% 59
Improving apprentice skills 90% 10% 39
Working with small numbers of apprentices 100% 0% 21
Initial assessment of apprentices 92% 8% 24
Reporting on progress of apprentices 56% 44% 59
Adapting to my needs 90% 10% 21
Training facilities 100% 0% 7

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (103 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 103 apprentices)

    92%8%
  • Ensuring you understand the requirements of your end-point assessment(selected by 103 apprentices)

    97%3%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 103 apprentices)

    93%7%
  • Providing accessible training resources(selected by 103 apprentices)

    95%5%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 103 apprentices)

    93%7%
  • Taking into account your previous learning(selected by 103 apprentices)

    94%6%
  • Giving you relevant training that helps you perform your job better(selected by 103 apprentices)

    94%6%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 103 apprentices)

    92%8%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 103 apprentices)

    95%5%
  • Supporting you and your apprenticeship(selected by 103 apprentices)

    94%6%
  • Resolving any issues you have(selected by 103 apprentices)

    96%4%
  • Preparing you for success in your future career(selected by 103 apprentices)

    95%5%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 92% 8%
Ensuring you understand the requirements of your end-point assessment 97% 3%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 93% 7%
Providing accessible training resources 95% 5%
Balancing online learning with classroom-based training to suit your apprenticeship 93% 7%
Taking into account your previous learning 94% 6%
Giving you relevant training that helps you perform your job better 94% 6%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 92% 8%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 95% 5%
Supporting you and your apprenticeship 94% 6%
Resolving any issues you have 96% 4%
Preparing you for success in your future career 95% 5%

Contact this training provider

Registered address
South Green Park Enterprise Centre, South Green, Mattishall, Dereham, NR20 3JY
Telephone
01362 850983

Training provider overview and courses delivered

View 24 courses delivered by this training provider

Poultec Training is a trusted provider of high-quality, industry-specific training and apprenticeships, delivering excellence through passionate staff and high-quality resources. We partner with businesses to deliver tailored training solutions that upskill existing staff or support the recruitment of new apprentices. Our programs focus on practical, business-ready skills that drive success. Specialising in various sectors, including business and administration, butchery, contact centres, customer service, dental, engineering, equine, food manufacturing, hairdressing & barbering, hospitality, IT, management, Poultry, and warehousing. Poultec is your partner in building skilled teams and enhancing workforce capabilities.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for POULTEC TRAINING LIMITED .

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Shortlisted

POULTEC TRAINING LIMITED is 1 of 383 training providers for Customer service practitioner (level 2).

View training providers for this course