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Training provider

NORTH WARWICKSHIRE AND SOUTH LEICESTERSHIRE COLLEGE

Employer reviews

Good (179 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 51% 49% 123
Reporting on progress of apprentices 29% 71% 92
Getting new apprentices started 87% 13% 68
Providing the right training at the right time 70% 30% 53
Improving apprentice skills 77% 23% 53
Training facilities 82% 18% 45
Working with small numbers of apprentices 86% 14% 43
Initial assessment of apprentices 79% 21% 43
Adapting to my needs 55% 45% 42

Apprentice reviews

Good (20 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 45% 55%
Ensuring you understand the requirements of your end-point assessment 60% 40%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 50% 50%
Providing accessible training resources 70% 30%
Balancing online learning with classroom-based training to suit your apprenticeship 60% 40%
Taking into account your previous learning 50% 50%
Giving you relevant training that helps you perform your job better 75% 25%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 85% 15%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 85% 15%
Supporting you and your apprenticeship 75% 25%
Resolving any issues you have 65% 35%
Preparing you for success in your future career 70% 30%

Provider overview

North Warwickshire and South Leicestershire College is a leading college group based in the Midlands, which was formed as a result of the merger between as North Warwickshire & Hinckley College and South Leicestershire College in 2016.
Through its shared Mission, 'to achieve success through learning', the college is committed to working in partnership with local, regional and national employers to ensure that they deliver the skills training, including apprenticeships, that industry needs today and in the future.
The college continues to operate as 'North Warwickshire & Hinckley College' and 'South Leicestershire College' within the communities they serve.

Apprenticeship training course

Customer service practitioner (level 2)

48% achievement rate (out of 30 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

NORTH WARWICKSHIRE AND SOUTH LEICESTERSHIRE COLLEGE’s training options

Head office

Hinckley Road, Nuneaton, CV11 6BH

  • available At apprentice’s workplace (national)
  • available Day release
  • not available Block release

Apprenticeship location

Check NORTH WARWICKSHIRE AND SOUTH LEICESTERSHIRE COLLEGE’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
0330 058 3000
Shortlisted

NORTH WARWICKSHIRE AND SOUTH LEICESTERSHIRE COLLEGE is 1 of 417 training providers for Customer service practitioner (level 2).

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