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Training provider

COOL BLUE COLLEGE LTD

Employer reviews

Good (17 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 58% 42% 12
Reporting on progress of apprentices 50% 50% 10
Getting new apprentices started 88% 12% 8
Providing the right training at the right time 57% 43% 7
Improving apprentice skills 71% 29% 7
Initial assessment of apprentices 75% 25% 4
Adapting to my needs 100% 0% 4
Training facilities 50% 50% 4
Working with small numbers of apprentices 100% 0% 3

Apprentice reviews

Poor (7 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 29% 71%
Ensuring you understand the requirements of your end-point assessment 57% 43%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 43% 57%
Providing accessible training resources 29% 71%
Balancing online learning with classroom-based training to suit your apprenticeship 29% 71%
Taking into account your previous learning 71% 29%
Giving you relevant training that helps you perform your job better 43% 57%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 43% 57%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 57% 43%
Supporting you and your apprenticeship 29% 71%
Resolving any issues you have 29% 71%
Preparing you for success in your future career 57% 43%

Provider overview

Cool Blue College is a leading provider of training in the North East. Cool Blue has been in business for 40 years and has an enviable and proven track record of providing quality training in the Sunderland, Durham, Tyneside and wider North East area. We deliver high quality apprenticeship programmes in the following sectors, Motor Vehicle, Business Administration, Customer Service, Warehousing, Management, Medical Administration and Health & Social. All apprenticeships are tailor made to suit the needs of our employers and apprentices. We deal with awarding bodies such as ICAN Qualify, CMI, City & Guilds, Highfield.

Apprenticeship training course

Customer service practitioner (level 2)

63% achievement rate (out of 30 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

L18 Liverpool Remove location

COOL BLUE COLLEGE LTD’s training options

Head office 118.9 miles away

Miltech House, 3 Victory Way, Doxford International Business Park, Sunderland, SR3 3XL

  • available At apprentice’s workplace
  • available Day release: 118.9 miles away
  • not available Block release

Day release address

Victory Way, Doxford International Business Park, Sunderland, SR3 3XL

Contact this provider about this course

Telephone
01915100414
Shortlisted

COOL BLUE COLLEGE LTD is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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