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Training provider


Employer reviews

Good (14 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Getting new apprentices started 60% 40% 10
Communication with employers 22% 78% 9
Providing the right training at the right time 62% 38% 8
Initial assessment of apprentices 71% 29% 7
Improving apprentice skills 100% 0% 6
Working with small numbers of apprentices 100% 0% 5
Reporting on progress of apprentices 0% 100% 5
Adapting to my needs 100% 0% 4
Training facilities 100% 0% 3

Apprentice reviews

Not yet reviewed

Provider overview

Luton Adult Learning is part of Luton Borough Council. Our aim is to help businesses to grow their own talent by developing a motivated, skilled and qualified workforce.

Our employer service has been set up to make the recruitment of an apprentice a straightforward process through to completion.

In order to meet employers' needs we have designed our programmes to have multiple starts - allowing you to choose when to hire an apprentice without the restriction of college term dates.

In addition to directly delivering 5 apprenticeships we also offer a wider range via our carefully selected partners.

Our staff have first-hand experience in the areas they teach and put professionalism and employability skills at the heart of every apprenticeship.

Apprenticeship training course

Customer service practitioner (level 2)

85% pass rate (out of 30 apprentices)

66% national average pass rate

Explain pass rate
The percentage of apprentices who successfully passed a similar apprenticeship with this training provider in the 2018 to 2019 academic year.

LUTON BOROUGH COUNCIL’s training options

Head office

Town Hall, George Street, Luton, LU1 2BQ

  • not available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check LUTON BOROUGH COUNCIL’s training options for the apprenticeship location.

Contact this provider about this course


LUTON BOROUGH COUNCIL is 1 of 442 training providers for Customer service practitioner (level 2).

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