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Training provider

ROYAL BOROUGH OF GREENWICH

Employer reviews

Good (10 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Reporting on progress of apprentices 0% 100% 7
Communication with employers 33% 67% 6
Getting new apprentices started 67% 33% 6
Initial assessment of apprentices 75% 25% 4
Adapting to my needs 100% 0% 4
Improving apprentice skills 100% 0% 3
Working with small numbers of apprentices 50% 50% 2

Apprentice reviews

Excellent (5 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 60% 40%
Ensuring you understand the requirements of your end-point assessment 80% 20%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 60% 40%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 100% 0%
Taking into account your previous learning 60% 40%
Giving you relevant training that helps you perform your job better 100% 0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 80% 20%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 80% 20%
Resolving any issues you have 80% 20%
Preparing you for success in your future career 80% 20%

Provider overview

  • With established relationships with schools and a strong track record of delivering high quality training and development, the Royal borough of Greenwich Apprenticeships Plus, aims to ensure learning meets the needs of both apprentices and Schools as employers.
  • We specialise in supporting apprenticeships in schools, with up to date and relevant apprenticeship courses and excellent wrap around support we support schools to address skills gaps across their workforce.
  • Apprenticeships can be life changing and are an ideal way to develop and grow talent in Schools. Apprenticeships Plus have seen fantastic achievement rates with most of our apprentice graduates securing ongoing employment.
Apprenticeship training course

Customer service practitioner (level 2)

36% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

SW1A 2AA Remove location

ROYAL BOROUGH OF GREENWICH’s training options

Head office 8.4 miles away

Town Hall, Wellington Street, London, SE18 6PW

  • not available At apprentice’s workplace
  • available Day release: 10.3 miles away
  • not available Block release

Day release address

1 Waterdale Road, London, SE2 0XT

Shortlisted

ROYAL BOROUGH OF GREENWICH is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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