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Training provider

THELIGHTBULB LTD

Employer reviews

Good (45 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 38% 62% 34
Reporting on progress of apprentices 36% 64% 25
Improving apprentice skills 72% 28% 18
Providing the right training at the right time 62% 38% 16
Getting new apprentices started 69% 31% 13
Initial assessment of apprentices 58% 42% 12
Working with small numbers of apprentices 100% 0% 8
Training facilities 29% 71% 7
Adapting to my needs 83% 17% 6

Apprentice reviews

Good (13 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 85% 15%
Ensuring you understand the requirements of your end-point assessment 100% 0%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 77% 23%
Providing accessible training resources 85% 15%
Balancing online learning with classroom-based training to suit your apprenticeship 85% 15%
Taking into account your previous learning 77% 23%
Giving you relevant training that helps you perform your job better 69% 31%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 85% 15%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 69% 31%
Supporting you and your apprenticeship 77% 23%
Resolving any issues you have 77% 23%
Preparing you for success in your future career 69% 31%

Provider overview

TheLightBulb is a private training provider based in Basildon operating throughout Essex & its borders. Retaining Ofsted good status in October 19 we are committed to delivering a good service to all our apprentices & employers. Our highly qualified staff with up to date industry experience use their knowledge effectively to enhance apprentices learning & develop excellent rapport with apprentices & employers. We set ambitious targets & expect our apprentices to achieve & become valuable staff members.

We currently deliver apprenticeship standards across a number of sectors & are developing programmes in additional industry sectors. Please get in touch if you would like us to support your organisation or research apprenticeship options.

Apprenticeship training course

Customer service practitioner (level 2)

42% achievement rate (out of 30 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

L18 Liverpool Remove location

THELIGHTBULB LTD’s training options

Head office 176.2 miles away

2nd Floor, Quadrant House, 250 Kennington Lane, London, SE11 5RD

  • available At apprentice’s workplace (national)
  • available Day release: 189.5 miles away
  • not available Block release

Day release address

Edison House 2-3, Paycocke Road, Basildon, SS14 3DP

Contact this provider about this course

Telephone
01268 260 648
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THELIGHTBULB LTD is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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