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Employer reviews

Good (77 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 53% 47% 53
Reporting on progress of apprentices 41% 59% 39
Getting new apprentices started 81% 19% 26
Improving apprentice skills 79% 21% 24
Providing the right training at the right time 61% 39% 23
Initial assessment of apprentices 68% 32% 22
Adapting to my needs 85% 15% 13
Working with small numbers of apprentices 100% 0% 12
Training facilities 50% 50% 10

Apprentice reviews

Not yet reviewed

Provider overview

TheLightBulb is a private training provider based in Basildon operating throughout Essex & its borders. Retaining Ofsted good status in October 19 we are committed to delivering a good service to all our apprentices & employers. Our highly qualified staff with up to date industry experience use their knowledge effectively to enhance apprentices learning & develop excellent rapport with apprentices & employers. We set ambitious targets & expect our apprentices to achieve & become valuable staff members.

We currently deliver apprenticeship standards across a number of sectors & are developing programmes in additional industry sectors. Please get in touch if you would like us to support your organisation or research apprenticeship options.

Apprenticeship training course

Customer service practitioner (level 2)

42% achievement rate (out of 30 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Canterbury, Kent Remove location

THELIGHTBULB LTD’s training options

Head office 54.1 miles away

2nd Floor, Quadrant House, 250 Kennington Lane, London, SE11 5RD

  • available At apprentice’s workplace (national)
  • available Day release: 33.6 miles away
  • not available Block release

Day release address

Edison House 2-3, Paycocke Road, Basildon, SS14 3DP

Contact this provider about this course

01268 260 648

THELIGHTBULB LTD is 1 of 417 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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