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Training provider

LANCASTER AND MORECAMBE COLLEGE

Employer reviews

Excellent (30 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 57% 43% 23
Reporting on progress of apprentices 50% 50% 16
Improving apprentice skills 100% 0% 11
Getting new apprentices started 78% 22% 9
Adapting to my needs 86% 14% 7
Providing the right training at the right time 100% 0% 6
Initial assessment of apprentices 83% 17% 6
Working with small numbers of apprentices 100% 0% 4
Training facilities 33% 67% 3

Apprentice reviews

Good (14 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 71% 29%
Ensuring you understand the requirements of your end-point assessment 71% 29%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 64% 36%
Providing accessible training resources 86% 14%
Balancing online learning with classroom-based training to suit your apprenticeship 79% 21%
Taking into account your previous learning 86% 14%
Giving you relevant training that helps you perform your job better 79% 21%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 71% 29%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 86% 14%
Supporting you and your apprenticeship 86% 14%
Resolving any issues you have 79% 21%
Preparing you for success in your future career 79% 21%

Provider overview

At Lancaster and Morecambe College (LMC) we work hard to support businesses, individuals and our wider community. Our apprenticeship provision offers a range of vocational and technical opportunities to adults and young people alike. Our provision was rated GOOD by Ofsted in March 2020 and we cover over 30 occupational areas; training around 550 apprentices each year in conjunction with over 500 employers. We have a dedicated Employer Engagement Team, based within our Employer Hub, who support businesses to recruit and train apprentices. We are proud to work with local, regional and national employers and we have a strong track record in delivering apprenticeships.

Apprenticeship training course

Customer service practitioner (level 2)

71% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

L18 Liverpool Remove location

LANCASTER AND MORECAMBE COLLEGE’s training options

Head office 47.3 miles away

Morecambe Road, Lancaster, LA1 2TY

  • not available At apprentice’s workplace
  • available Day release: 47.3 miles away
  • available Block release: 47.3 miles away

Day and block release address

Morecambe Road, Lancaster, Lancashire, LA1 2TY

Contact this provider about this course

Telephone
01524 521483
Shortlisted

LANCASTER AND MORECAMBE COLLEGE is 1 of 406 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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