Skip to main content
Training provider

JARVIS TRAINING MANAGEMENT LIMITED

UKPRN 10003456

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course in Canterbury, Kent. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option Location

At apprentice's workplace

Training at the employer's location.

This provider has said they do not deliver training at apprentice's workplaces in your region.

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

2

apprentices have completed this course and taken their end-point assessment with this provider since 2020

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

Good

average review from 23 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers have given feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (12 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 12 apprentices)

    83%17%
  • Ensuring you understand the requirements of your end-point assessment(selected by 12 apprentices)

    100%0%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 12 apprentices)

    83%17%
  • Providing accessible training resources(selected by 12 apprentices)

    100%0%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 12 apprentices)

    100%0%
  • Taking into account your previous learning(selected by 12 apprentices)

    92%8%
  • Giving you relevant training that helps you perform your job better(selected by 12 apprentices)

    100%0%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 12 apprentices)

    83%17%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 12 apprentices)

    92%8%
  • Supporting you and your apprenticeship(selected by 12 apprentices)

    92%8%
  • Resolving any issues you have(selected by 12 apprentices)

    83%17%
  • Preparing you for success in your future career(selected by 12 apprentices)

    100%0%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 83% 17%
Ensuring you understand the requirements of your end-point assessment 100% 0%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 83% 17%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 100% 0%
Taking into account your previous learning 92% 8%
Giving you relevant training that helps you perform your job better 100% 0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 83% 17%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 92% 8%
Supporting you and your apprenticeship 92% 8%
Resolving any issues you have 83% 17%
Preparing you for success in your future career 100% 0%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (23 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 23 apprentices)

    74%26%
  • Ensuring you understand the requirements of your end-point assessment(selected by 23 apprentices)

    83%17%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 23 apprentices)

    74%26%
  • Providing accessible training resources(selected by 23 apprentices)

    83%17%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 23 apprentices)

    70%30%
  • Taking into account your previous learning(selected by 23 apprentices)

    83%17%
  • Giving you relevant training that helps you perform your job better(selected by 23 apprentices)

    83%17%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 23 apprentices)

    78%22%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 23 apprentices)

    78%22%
  • Supporting you and your apprenticeship(selected by 23 apprentices)

    78%22%
  • Resolving any issues you have(selected by 23 apprentices)

    78%22%
  • Preparing you for success in your future career(selected by 23 apprentices)

    78%22%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 74% 26%
Ensuring you understand the requirements of your end-point assessment 83% 17%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 74% 26%
Providing accessible training resources 83% 17%
Balancing online learning with classroom-based training to suit your apprenticeship 70% 30%
Taking into account your previous learning 83% 17%
Giving you relevant training that helps you perform your job better 83% 17%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 78% 22%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 78% 22%
Supporting you and your apprenticeship 78% 22%
Resolving any issues you have 78% 22%
Preparing you for success in your future career 78% 22%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (5 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 5 employers)

    80%20%
  • Communication with employers(selected by 4 employers)

    75%25%
  • Getting new apprentices started(selected by 3 employers)

    100%0%
  • Improving apprentice skills(selected by 1 employer)

    100%0%
  • Working with small numbers of apprentices(selected by 2 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 4 employers)

    50%50%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 80% 20% 5
Communication with employers 75% 25% 4
Getting new apprentices started 100% 0% 3
Improving apprentice skills 100% 0% 1
Working with small numbers of apprentices 100% 0% 2
Reporting on progress of apprentices 50% 50% 4

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (11 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 11 apprentices)

    100%0%
  • Ensuring you understand the requirements of your end-point assessment(selected by 11 apprentices)

    100%0%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 11 apprentices)

    100%0%
  • Providing accessible training resources(selected by 11 apprentices)

    100%0%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 11 apprentices)

    91%9%
  • Taking into account your previous learning(selected by 11 apprentices)

    100%0%
  • Giving you relevant training that helps you perform your job better(selected by 11 apprentices)

    100%0%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 11 apprentices)

    100%0%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 11 apprentices)

    100%0%
  • Supporting you and your apprenticeship(selected by 11 apprentices)

    100%0%
  • Resolving any issues you have(selected by 11 apprentices)

    91%9%
  • Preparing you for success in your future career(selected by 11 apprentices)

    100%0%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 100% 0%
Ensuring you understand the requirements of your end-point assessment 100% 0%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 100% 0%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 91% 9%
Taking into account your previous learning 100% 0%
Giving you relevant training that helps you perform your job better 100% 0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 100% 0%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 91% 9%
Preparing you for success in your future career 100% 0%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (4 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 2 employers)

    100%0%
  • Getting new apprentices started(selected by 1 employer)

    100%0%
  • Improving apprentice skills(selected by 2 employers)

    100%0%
  • Working with small numbers of apprentices(selected by 2 employers)

    100%0%
  • Initial assessment of apprentices(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 2 employers)

    50%50%
  • Adapting to my needs(selected by 2 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 100% 0% 2
Getting new apprentices started 100% 0% 1
Improving apprentice skills 100% 0% 2
Working with small numbers of apprentices 100% 0% 2
Initial assessment of apprentices 100% 0% 1
Reporting on progress of apprentices 50% 50% 2
Adapting to my needs 100% 0% 2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 1 employer)

    100%0%
  • Improving apprentice skills(selected by 1 employer)

    100%0%
  • Initial assessment of apprentices(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 1
Improving apprentice skills 100% 0% 1
Initial assessment of apprentices 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (10 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 6 employers)

    83%17%
  • Communication with employers(selected by 6 employers)

    83%17%
  • Getting new apprentices started(selected by 4 employers)

    100%0%
  • Improving apprentice skills(selected by 4 employers)

    100%0%
  • Working with small numbers of apprentices(selected by 4 employers)

    100%0%
  • Initial assessment of apprentices(selected by 2 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 6 employers)

    50%50%
  • Adapting to my needs(selected by 2 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 83% 17% 6
Communication with employers 83% 17% 6
Getting new apprentices started 100% 0% 4
Improving apprentice skills 100% 0% 4
Working with small numbers of apprentices 100% 0% 4
Initial assessment of apprentices 100% 0% 2
Reporting on progress of apprentices 50% 50% 6
Adapting to my needs 100% 0% 2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (46 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 46 apprentices)

    83%17%
  • Ensuring you understand the requirements of your end-point assessment(selected by 46 apprentices)

    91%9%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 46 apprentices)

    83%17%
  • Providing accessible training resources(selected by 46 apprentices)

    91%9%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 46 apprentices)

    83%17%
  • Taking into account your previous learning(selected by 46 apprentices)

    89%11%
  • Giving you relevant training that helps you perform your job better(selected by 46 apprentices)

    91%9%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 46 apprentices)

    85%15%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 46 apprentices)

    87%13%
  • Supporting you and your apprenticeship(selected by 46 apprentices)

    87%13%
  • Resolving any issues you have(selected by 46 apprentices)

    83%17%
  • Preparing you for success in your future career(selected by 46 apprentices)

    89%11%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 83% 17%
Ensuring you understand the requirements of your end-point assessment 91% 9%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 83% 17%
Providing accessible training resources 91% 9%
Balancing online learning with classroom-based training to suit your apprenticeship 83% 17%
Taking into account your previous learning 89% 11%
Giving you relevant training that helps you perform your job better 91% 9%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 85% 15%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 87% 13%
Supporting you and your apprenticeship 87% 13%
Resolving any issues you have 83% 17%
Preparing you for success in your future career 89% 11%

Contact this training provider

Registered address
86-90, Paul Street, London, EC2A 4NE
Telephone
01513369340

Training provider overview and courses delivered

View 19 courses delivered by this training provider

Based in Liverpool, JTM have successfully engaged with employers and delivered high quality apprenticeships since 2004. We offer a diverse range of apprenticeship opportunities at all levels and we will work with you to design a training solution that meets your organisation's needs.

A team of qualified vocational specialists ensures that the highest quality training is delivered to your apprentices and the method of delivery is negotiated with you: it can be carried out at your premises and at dedicated workshop locations across the North West.

Our strong pastoral support ensures that apprentices are well supported and guided throughout their training and we offer exceptional administrative support to you to ensure a successful outcome.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for JARVIS TRAINING MANAGEMENT LIMITED .

Shortlist full. Manage shortlist
Shortlisted

JARVIS TRAINING MANAGEMENT LIMITED is 1 of 379 training providers for Customer service practitioner (level 2).

View training providers for this course