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Training provider

HULL BUSINESS TRAINING CENTRE LIMITED

Employer reviews

Excellent (92 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 89% 11% 63
Getting new apprentices started 96% 4% 51
Reporting on progress of apprentices 60% 40% 43
Providing the right training at the right time 81% 19% 26
Initial assessment of apprentices 64% 36% 25
Improving apprentice skills 86% 14% 21
Adapting to my needs 52% 48% 21
Training facilities 67% 33% 12
Working with small numbers of apprentices 100% 0% 9

Apprentice reviews

Good (23 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 83% 17%
Ensuring you understand the requirements of your end-point assessment 87% 13%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 83% 17%
Providing accessible training resources 91% 9%
Balancing online learning with classroom-based training to suit your apprenticeship 83% 17%
Taking into account your previous learning 83% 17%
Giving you relevant training that helps you perform your job better 78% 22%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 83% 17%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 83% 17%
Supporting you and your apprenticeship 87% 13%
Resolving any issues you have 87% 13%
Preparing you for success in your future career 78% 22%

Provider overview

Hull Business Training Centre (HBTC) was founded in 1994 and is an independent training provider covering Hull, East Riding, North Lincolnshire and North East

Lincolnshire. We have dedicated training centres in Grimsby, Scunthorpe and Hull.

We deliver Apprenticeship training, to all ages, in Business Administration, Customer Service, IT, Management, Supporting Teaching & Learning in Schools and Social Media & Digital Marketing.

We are proud to work with local employers, who support the Apprenticeship scheme and promote staff development.

Apprenticeship training course

Customer service practitioner (level 2)

65% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2021 to 2022 academic year.

HULL BUSINESS TRAINING CENTRE LIMITED’s training options

Head office

2 Charlotte Street Mews, Hull, HU1 3BP

  • not available At apprentice’s workplace
  • available Day release
  • available Block release

Apprenticeship location

Check HULL BUSINESS TRAINING CENTRE LIMITED’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
01482211714
Shortlisted

HULL BUSINESS TRAINING CENTRE LIMITED is 1 of 422 training providers for Customer service practitioner (level 2).

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