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Training provider

HUGH BAIRD COLLEGE

Employer reviews

Good (27 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 48% 52% 21
Getting new apprentices started 88% 12% 17
Reporting on progress of apprentices 9% 91% 11
Working with small numbers of apprentices 100% 0% 9
Providing the right training at the right time 100% 0% 6
Improving apprentice skills 67% 33% 6
Adapting to my needs 100% 0% 6
Initial assessment of apprentices 100% 0% 5
Training facilities 100% 0% 4

Apprentice reviews

Good (39 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 69% 31%
Ensuring you understand the requirements of your end-point assessment 85% 15%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 69% 31%
Providing accessible training resources 69% 31%
Balancing online learning with classroom-based training to suit your apprenticeship 69% 31%
Taking into account your previous learning 74% 26%
Giving you relevant training that helps you perform your job better 72% 28%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 74% 26%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 79% 21%
Supporting you and your apprenticeship 74% 26%
Resolving any issues you have 72% 28%
Preparing you for success in your future career 74% 26%

Provider overview

Hugh Baird College is based in the heart of the Liverpool City Region. We provide training to over 400 employers, helping them to develop their workforce.

Our team of staff have up-to-date industry experience delivering a high standards of service. We work closely with Sefton Council and Liverpool John Moores University to ensure a collaborative approach to supporting local businesses.

Our aim is to assist businesses to become more productive and profitable, as well as attracting and maintaining a motivated team of staff.

We believe that one size does not fit all so, by getting to know you and understanding your business objectives, we can tailor our training provision to suit your business needs and aid in your staff development.

Apprenticeship training course

Customer service practitioner (level 2)

69% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

L18 Liverpool Remove location

HUGH BAIRD COLLEGE’s training options

Head office 5.6 miles away

Balliol Road, Bootle, L20 7EW

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01513534690
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HUGH BAIRD COLLEGE is 1 of 407 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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