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Training provider

HERTFORD REGIONAL COLLEGE

Employer reviews

Good (62 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 69% 31% 42
Reporting on progress of apprentices 26% 74% 38
Getting new apprentices started 71% 29% 24
Providing the right training at the right time 77% 23% 22
Initial assessment of apprentices 77% 23% 13
Training facilities 85% 15% 13
Improving apprentice skills 89% 11% 9
Adapting to my needs 50% 50% 8
Working with small numbers of apprentices 83% 17% 6

Apprentice reviews

Good (10 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 90% 10%
Ensuring you understand the requirements of your end-point assessment 90% 10%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 90% 10%
Providing accessible training resources 90% 10%
Balancing online learning with classroom-based training to suit your apprenticeship 80% 20%
Taking into account your previous learning 80% 20%
Giving you relevant training that helps you perform your job better 70% 30%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 90% 10%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 90% 10%
Resolving any issues you have 90% 10%
Preparing you for success in your future career 70% 30%

Provider overview

HRC is a modern, progressive FE College with an excellent track record. We have two campuses in Hertfordshire offering a wide choice of vocational courses; full and part-time, HE and apprenticeships. Our new campus in Ware has the latest teaching facilities and equipment. We have been offering apprenticeships since the 1990's, and have over 25 apprenticeships, meaning we can find the perfect apprenticeship to suit your business and bespoke training tailored to your business needs. We offer classroom and workshop study where hands on skills are developed. Apprenticeships at HRC can bring your business a breath of fresh air and help your company grow in ways you didn't think possible.

Apprenticeship training course

Customer service practitioner (level 2)

60% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

L18 Liverpool Remove location

HERTFORD REGIONAL COLLEGE’s training options

Head office 162.8 miles away

London Road, Ware, SG12 9JF

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01992411572
Shortlisted

HERTFORD REGIONAL COLLEGE is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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