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Training provider

RIVERSIDE COLLEGE

Employer reviews

Excellent (135 reviews)

Employer review details
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 112 employers)

    79%21%
  • Reporting on progress of apprentices(selected by 71 employers)

    68%32%
  • Getting new apprentices started(selected by 50 employers)

    94%6%
  • Providing the right training at the right time(selected by 44 employers)

    91%9%
  • Improving apprentice skills(selected by 44 employers)

    93%7%
  • Initial assessment of apprentices(selected by 34 employers)

    82%18%
  • Adapting to my needs(selected by 28 employers)

    89%11%
  • Training facilities(selected by 24 employers)

    75%25%
  • Working with small numbers of apprentices(selected by 14 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 79% 21% 112
Reporting on progress of apprentices 68% 32% 71
Getting new apprentices started 94% 6% 50
Providing the right training at the right time 91% 9% 44
Improving apprentice skills 93% 7% 44
Initial assessment of apprentices 82% 18% 34
Adapting to my needs 89% 11% 28
Training facilities 75% 25% 24
Working with small numbers of apprentices 100% 0% 14

Apprentice reviews

Excellent (29 reviews)

Apprentice review details
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you

    90%10%
  • Ensuring you understand the requirements of your end-point assessment

    93%7%

Organisation

  • Organising well-structured training

    86%14%
  • Providing accessible training resources

    97%3%
  • Balancing online learning with classroom-based training to suit your apprenticeship

    86%14%
  • Taking into account your previous learning

    86%14%
  • Giving you relevant training that helps you perform your job better

    90%10%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time

    86%14%

Support

  • Helping you learn new skills and develop existing ones

    97%3%
  • Supporting you and your apprenticeship

    97%3%
  • Resolving any issues you have

    93%7%
  • Preparing you for success in your future career

    86%14%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 90% 10%
Ensuring you understand the requirements of your end-point assessment 93% 7%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 86% 14%
Providing accessible training resources 97% 3%
Balancing online learning with classroom-based training to suit your apprenticeship 86% 14%
Taking into account your previous learning 86% 14%
Giving you relevant training that helps you perform your job better 90% 10%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 86% 14%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 97% 3%
Supporting you and your apprenticeship 97% 3%
Resolving any issues you have 93% 7%
Preparing you for success in your future career 86% 14%

Provider overview

Riverside College is an Ofsted Outstanding Training Provider (March 2020 and April 2024). We are based in Widnes and serve businesses throughout the Liverpool City Region and the Northwest. With over 25 years of experience, the college collaborates with approximately 700 employers to deliver high-quality apprenticeship programs. Our staff, equipped with industry-relevant experience, provide training in the workplace and in our state-of-the-art facilities. We partner with employers to develop bespoke apprenticeship programs aimed at upskilling the existing workforce or recruiting new talent. We support this initiative with a pipeline of job-ready college students eager to progress into apprenticeships.

Apprenticeship training course

Customer service practitioner (level 2)

79% achievement rate (out of 30 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

RIVERSIDE COLLEGE’s training options

Head office

Kingsway, Widnes, WA8 7QQ

  • not available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check RIVERSIDE COLLEGE’s training options for the apprenticeship location.

    Contact this provider about this course

    Telephone
    01512572828
    Shortlisted

    RIVERSIDE COLLEGE is 1 of 392 training providers for Customer service practitioner (level 2).

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