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Training provider

GATESHEAD COUNCIL

Employer reviews

Good (47 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 62% 38% 29
Getting new apprentices started 81% 19% 21
Providing the right training at the right time 79% 21% 19
Reporting on progress of apprentices 53% 47% 17
Improving apprentice skills 86% 14% 14
Initial assessment of apprentices 50% 50% 12
Working with small numbers of apprentices 100% 0% 9
Adapting to my needs 100% 0% 5
Training facilities 40% 60% 5

Apprentice reviews

Good (37 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 81% 19%
Ensuring you understand the requirements of your end-point assessment 95% 5%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 89% 11%
Providing accessible training resources 95% 5%
Balancing online learning with classroom-based training to suit your apprenticeship 84% 16%
Taking into account your previous learning 89% 11%
Giving you relevant training that helps you perform your job better 84% 16%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 84% 16%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 89% 11%
Supporting you and your apprenticeship 89% 11%
Resolving any issues you have 89% 11%
Preparing you for success in your future career 86% 14%

Provider overview

learning Skills is a high quality Gateshead Council service that:

Offers a truly lifelong learning experience with learners from birth to 95 years. Engages with 11,000 learners (including 1,800 children and young people). Delivers learning at a local level in over 100 venues Offers a wide range of programmes from informal tasters to level 4 accredited programmes.

Apprenticeship training course

Customer service practitioner (level 2)

67% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

GATESHEAD COUNCIL’s training options

Head office

Civic Centre, Regent Street, Gateshead, NE8 1HH

  • available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check GATESHEAD COUNCIL’s training options for the apprenticeship location.

Shortlisted

GATESHEAD COUNCIL is 1 of 400 training providers for Customer service practitioner (level 2).

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