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Training provider

CHELMSFORD COLLEGE

UKPRN 10001353

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course in L18 Liverpool. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option Location

Day release

One day a week at the provider's location.

182.6 miles to closest location: Moulsham Street, Chelmsford, Essex, CM2 0JQ

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

8

apprentices have completed this course and taken their end-point assessment with this provider since 2018

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

No reviews

Not enough apprentices have reviewed this provider.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 1 employer)

    0%100%
  • Training facilities(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 1
Reporting on progress of apprentices 0% 100% 1
Training facilities 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices have given feedback about this training provider.

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (9 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 9 apprentices)

    67%33%
  • Ensuring you understand the requirements of your end-point assessment(selected by 9 apprentices)

    89%11%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 9 apprentices)

    78%22%
  • Providing accessible training resources(selected by 9 apprentices)

    89%11%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 9 apprentices)

    44%56%
  • Taking into account your previous learning(selected by 9 apprentices)

    78%22%
  • Giving you relevant training that helps you perform your job better(selected by 9 apprentices)

    78%22%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 9 apprentices)

    78%22%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 9 apprentices)

    100%0%
  • Supporting you and your apprenticeship(selected by 9 apprentices)

    100%0%
  • Resolving any issues you have(selected by 9 apprentices)

    89%11%
  • Preparing you for success in your future career(selected by 9 apprentices)

    89%11%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 67% 33%
Ensuring you understand the requirements of your end-point assessment 89% 11%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 78% 22%
Providing accessible training resources 89% 11%
Balancing online learning with classroom-based training to suit your apprenticeship 44% 56%
Taking into account your previous learning 78% 22%
Giving you relevant training that helps you perform your job better 78% 22%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 78% 22%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 89% 11%
Preparing you for success in your future career 89% 11%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (10 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 6 employers)

    100%0%
  • Communication with employers(selected by 6 employers)

    83%17%
  • Getting new apprentices started(selected by 5 employers)

    80%20%
  • Improving apprentice skills(selected by 2 employers)

    50%50%
  • Working with small numbers of apprentices(selected by 2 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 7 employers)

    71%29%
  • Adapting to my needs(selected by 1 employer)

    100%0%
  • Training facilities(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 6
Communication with employers 83% 17% 6
Getting new apprentices started 80% 20% 5
Improving apprentice skills 50% 50% 2
Working with small numbers of apprentices 100% 0% 2
Reporting on progress of apprentices 71% 29% 7
Adapting to my needs 100% 0% 1
Training facilities 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (10 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 10 apprentices)

    80%20%
  • Ensuring you understand the requirements of your end-point assessment(selected by 10 apprentices)

    70%30%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 10 apprentices)

    90%10%
  • Providing accessible training resources(selected by 10 apprentices)

    90%10%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 10 apprentices)

    80%20%
  • Taking into account your previous learning(selected by 10 apprentices)

    80%20%
  • Giving you relevant training that helps you perform your job better(selected by 10 apprentices)

    70%30%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 10 apprentices)

    100%0%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 10 apprentices)

    90%10%
  • Supporting you and your apprenticeship(selected by 10 apprentices)

    90%10%
  • Resolving any issues you have(selected by 10 apprentices)

    80%20%
  • Preparing you for success in your future career(selected by 10 apprentices)

    90%10%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 80% 20%
Ensuring you understand the requirements of your end-point assessment 70% 30%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 90% 10%
Providing accessible training resources 90% 10%
Balancing online learning with classroom-based training to suit your apprenticeship 80% 20%
Taking into account your previous learning 80% 20%
Giving you relevant training that helps you perform your job better 70% 30%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 100% 0%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 90% 10%
Supporting you and your apprenticeship 90% 10%
Resolving any issues you have 80% 20%
Preparing you for success in your future career 90% 10%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (13 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 3 employers)

    33%67%
  • Communication with employers(selected by 10 employers)

    70%30%
  • Getting new apprentices started(selected by 9 employers)

    89%11%
  • Improving apprentice skills(selected by 6 employers)

    67%33%
  • Working with small numbers of apprentices(selected by 2 employers)

    50%50%
  • Initial assessment of apprentices(selected by 2 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 6 employers)

    17%83%
  • Adapting to my needs(selected by 3 employers)

    67%33%
  • Training facilities(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 33% 67% 3
Communication with employers 70% 30% 10
Getting new apprentices started 89% 11% 9
Improving apprentice skills 67% 33% 6
Working with small numbers of apprentices 50% 50% 2
Initial assessment of apprentices 100% 0% 2
Reporting on progress of apprentices 17% 83% 6
Adapting to my needs 67% 33% 3
Training facilities 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (12 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 3 employers)

    67%33%
  • Communication with employers(selected by 8 employers)

    62%38%
  • Getting new apprentices started(selected by 6 employers)

    83%17%
  • Improving apprentice skills(selected by 1 employer)

    100%0%
  • Working with small numbers of apprentices(selected by 1 employer)

    100%0%
  • Initial assessment of apprentices(selected by 3 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 4 employers)

    0%100%
  • Adapting to my needs(selected by 2 employers)

    0%100%
  • Training facilities(selected by 2 employers)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 67% 33% 3
Communication with employers 62% 38% 8
Getting new apprentices started 83% 17% 6
Improving apprentice skills 100% 0% 1
Working with small numbers of apprentices 100% 0% 1
Initial assessment of apprentices 100% 0% 3
Reporting on progress of apprentices 0% 100% 4
Adapting to my needs 0% 100% 2
Training facilities 0% 100% 2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (36 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 13 employers)

    77%23%
  • Communication with employers(selected by 24 employers)

    71%29%
  • Getting new apprentices started(selected by 20 employers)

    85%15%
  • Improving apprentice skills(selected by 9 employers)

    67%33%
  • Working with small numbers of apprentices(selected by 5 employers)

    80%20%
  • Initial assessment of apprentices(selected by 5 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 18 employers)

    33%67%
  • Adapting to my needs(selected by 6 employers)

    50%50%
  • Training facilities(selected by 5 employers)

    40%60%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 77% 23% 13
Communication with employers 71% 29% 24
Getting new apprentices started 85% 15% 20
Improving apprentice skills 67% 33% 9
Working with small numbers of apprentices 80% 20% 5
Initial assessment of apprentices 100% 0% 5
Reporting on progress of apprentices 33% 67% 18
Adapting to my needs 50% 50% 6
Training facilities 40% 60% 5

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (19 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 19 apprentices)

    74%26%
  • Ensuring you understand the requirements of your end-point assessment(selected by 19 apprentices)

    79%21%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 19 apprentices)

    84%16%
  • Providing accessible training resources(selected by 19 apprentices)

    89%11%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 19 apprentices)

    63%37%
  • Taking into account your previous learning(selected by 19 apprentices)

    79%21%
  • Giving you relevant training that helps you perform your job better(selected by 19 apprentices)

    74%26%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 19 apprentices)

    89%11%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 19 apprentices)

    95%5%
  • Supporting you and your apprenticeship(selected by 19 apprentices)

    95%5%
  • Resolving any issues you have(selected by 19 apprentices)

    84%16%
  • Preparing you for success in your future career(selected by 19 apprentices)

    89%11%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 74% 26%
Ensuring you understand the requirements of your end-point assessment 79% 21%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 84% 16%
Providing accessible training resources 89% 11%
Balancing online learning with classroom-based training to suit your apprenticeship 63% 37%
Taking into account your previous learning 79% 21%
Giving you relevant training that helps you perform your job better 74% 26%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 89% 11%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 95% 5%
Supporting you and your apprenticeship 95% 5%
Resolving any issues you have 84% 16%
Preparing you for success in your future career 89% 11%

Contact this training provider

Registered address
Moulsham Street, Chelmsford, CM2 0JQ
Telephone
01245293031

Training provider overview and courses delivered

View 22 courses delivered by this training provider

Chelmsford College is a Further Education College in the heart of Mid Essex.

We currently offer a wide range of apprenticeships in many different subject areas. These are predominantly at levels 2 and 3 and we have also just started two Higher Apprenticeships at level 4 and 5.

We are constantly looking at ways of developing our provision to suit local employment and skills needs. Therefore if you can't find what you are looking for then please contact us for further discussions as we are happy to assist you and your business.

We look forward to working with you!

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for CHELMSFORD COLLEGE .

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Shortlisted

CHELMSFORD COLLEGE is 1 of 383 training providers for Customer service practitioner (level 2).

View training providers for this course