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Training provider

CT SKILLS LIMITED

UKPRN 10001174

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option Location

At apprentice's workplace

Training at the employer's location.

Training is provided at apprentice's workplaces across England.

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

26

apprentices have completed this course and taken their end-point assessment with this provider since 2020

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

Excellent

average review from 4 employers when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Good

average review from 25 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2024 to 2025). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2025 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers have given feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (10 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 6 apprentices)

    67%33%
  • Ensuring you understand the requirements of your assessment(selected by 6 apprentices)

    67%33%

Organisation

  • Organising well-structured training(selected by 6 apprentices)

    67%33%
  • Providing accessible training resources(selected by 6 apprentices)

    50%50%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 6 apprentices)

    50%50%
  • Taking into account your previous learning(selected by 6 apprentices)

    67%33%
  • Giving you relevant training that helps you perform your job better(selected by 6 apprentices)

    67%33%
  • Providing Off the Job training in line with your training plan(selected by 6 apprentices)

    50%50%

Support

  • Helping you learn new skills and develop existing ones(selected by 6 apprentices)

    83%17%
  • Supporting you and your apprenticeship(selected by 6 apprentices)

    67%33%
  • Resolving any issues you have(selected by 6 apprentices)

    67%33%
  • Preparing you for success in your future career(selected by 6 apprentices)

    67%33%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 67% 33%
Ensuring you understand the requirements of your assessment 67% 33%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 67% 33%
Providing accessible training resources 50% 50%
Balancing online learning with classroom-based training to suit your apprenticeship 50% 50%
Taking into account your previous learning 67% 33%
Giving you relevant training that helps you perform your job better 67% 33%
Providing Off the Job training in line with your training plan 50% 50%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 83% 17%
Supporting you and your apprenticeship 67% 33%
Resolving any issues you have 67% 33%
Preparing you for success in your future career 67% 33%

1 August 2024 to 31 July 2025

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (4 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 4 employers)

    100%0%
  • Getting new apprentices started(selected by 2 employers)

    100%0%
  • Improving apprentice skills(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 4 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 100% 0% 4
Getting new apprentices started 100% 0% 2
Improving apprentice skills 100% 0% 1
Reporting on progress of apprentices 100% 0% 4

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (25 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 25 apprentices)

    72%28%
  • Ensuring you understand the requirements of your end-point assessment(selected by 25 apprentices)

    72%28%

Organisation

  • Organising well-structured training(selected by 25 apprentices)

    80%20%
  • Providing accessible training resources(selected by 25 apprentices)

    96%4%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 25 apprentices)

    68%32%
  • Taking into account your previous learning(selected by 25 apprentices)

    80%20%
  • Giving you relevant training that helps you perform your job better(selected by 25 apprentices)

    84%16%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 25 apprentices)

    80%20%

Support

  • Helping you learn new skills and develop existing ones(selected by 25 apprentices)

    80%20%
  • Supporting you and your apprenticeship(selected by 25 apprentices)

    80%20%
  • Resolving any issues you have(selected by 25 apprentices)

    80%20%
  • Preparing you for success in your future career(selected by 25 apprentices)

    80%20%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 72% 28%
Ensuring you understand the requirements of your end-point assessment 72% 28%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 80% 20%
Providing accessible training resources 96% 4%
Balancing online learning with classroom-based training to suit your apprenticeship 68% 32%
Taking into account your previous learning 80% 20%
Giving you relevant training that helps you perform your job better 84% 16%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 80% 20%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 80% 20%
Supporting you and your apprenticeship 80% 20%
Resolving any issues you have 80% 20%
Preparing you for success in your future career 80% 20%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 1 employer)

    100%0%
  • Getting new apprentices started(selected by 1 employer)

    100%0%
  • Improving apprentice skills(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 100% 0% 1
Getting new apprentices started 100% 0% 1
Improving apprentice skills 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (37 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 37 apprentices)

    89%11%
  • Ensuring you understand the requirements of your end-point assessment(selected by 37 apprentices)

    78%22%

Organisation

  • Organising well-structured training(selected by 37 apprentices)

    86%14%
  • Providing accessible training resources(selected by 37 apprentices)

    89%11%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 37 apprentices)

    76%24%
  • Taking into account your previous learning(selected by 37 apprentices)

    73%27%
  • Giving you relevant training that helps you perform your job better(selected by 37 apprentices)

    89%11%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 37 apprentices)

    97%3%

Support

  • Helping you learn new skills and develop existing ones(selected by 37 apprentices)

    92%8%
  • Supporting you and your apprenticeship(selected by 37 apprentices)

    86%14%
  • Resolving any issues you have(selected by 37 apprentices)

    89%11%
  • Preparing you for success in your future career(selected by 37 apprentices)

    84%16%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 89% 11%
Ensuring you understand the requirements of your end-point assessment 78% 22%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 86% 14%
Providing accessible training resources 89% 11%
Balancing online learning with classroom-based training to suit your apprenticeship 76% 24%
Taking into account your previous learning 73% 27%
Giving you relevant training that helps you perform your job better 89% 11%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 97% 3%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 92% 8%
Supporting you and your apprenticeship 86% 14%
Resolving any issues you have 89% 11%
Preparing you for success in your future career 84% 16%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (34 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 20 employers)

    80%20%
  • Communication with employers(selected by 28 employers)

    82%18%
  • Getting new apprentices started(selected by 11 employers)

    73%27%
  • Improving apprentice skills(selected by 10 employers)

    70%30%
  • Working with small numbers of apprentices(selected by 4 employers)

    100%0%
  • Initial assessment of apprentices(selected by 4 employers)

    75%25%
  • Reporting on progress of apprentices(selected by 19 employers)

    89%11%
  • Adapting to my needs(selected by 8 employers)

    88%12%
  • Training facilities(selected by 5 employers)

    80%20%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 80% 20% 20
Communication with employers 82% 18% 28
Getting new apprentices started 73% 27% 11
Improving apprentice skills 70% 30% 10
Working with small numbers of apprentices 100% 0% 4
Initial assessment of apprentices 75% 25% 4
Reporting on progress of apprentices 89% 11% 19
Adapting to my needs 88% 12% 8
Training facilities 80% 20% 5

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (56 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 56 apprentices)

    73%27%
  • Ensuring you understand the requirements of your end-point assessment(selected by 56 apprentices)

    82%18%

Organisation

  • Organising well-structured training(selected by 56 apprentices)

    79%21%
  • Providing accessible training resources(selected by 56 apprentices)

    86%14%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 56 apprentices)

    73%27%
  • Taking into account your previous learning(selected by 56 apprentices)

    75%25%
  • Giving you relevant training that helps you perform your job better(selected by 56 apprentices)

    86%14%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 56 apprentices)

    80%20%

Support

  • Helping you learn new skills and develop existing ones(selected by 56 apprentices)

    84%16%
  • Supporting you and your apprenticeship(selected by 56 apprentices)

    77%23%
  • Resolving any issues you have(selected by 56 apprentices)

    75%25%
  • Preparing you for success in your future career(selected by 56 apprentices)

    82%18%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 73% 27%
Ensuring you understand the requirements of your end-point assessment 82% 18%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 79% 21%
Providing accessible training resources 86% 14%
Balancing online learning with classroom-based training to suit your apprenticeship 73% 27%
Taking into account your previous learning 75% 25%
Giving you relevant training that helps you perform your job better 86% 14%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 80% 20%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 84% 16%
Supporting you and your apprenticeship 77% 23%
Resolving any issues you have 75% 25%
Preparing you for success in your future career 82% 18%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (69 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 20 employers)

    100%0%
  • Communication with employers(selected by 51 employers)

    84%16%
  • Getting new apprentices started(selected by 26 employers)

    96%4%
  • Improving apprentice skills(selected by 20 employers)

    85%15%
  • Working with small numbers of apprentices(selected by 12 employers)

    100%0%
  • Initial assessment of apprentices(selected by 20 employers)

    90%10%
  • Reporting on progress of apprentices(selected by 30 employers)

    50%50%
  • Adapting to my needs(selected by 11 employers)

    82%18%
  • Training facilities(selected by 11 employers)

    64%36%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 20
Communication with employers 84% 16% 51
Getting new apprentices started 96% 4% 26
Improving apprentice skills 85% 15% 20
Working with small numbers of apprentices 100% 0% 12
Initial assessment of apprentices 90% 10% 20
Reporting on progress of apprentices 50% 50% 30
Adapting to my needs 82% 18% 11
Training facilities 64% 36% 11

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (108 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 40 employers)

    90%10%
  • Communication with employers(selected by 84 employers)

    85%15%
  • Getting new apprentices started(selected by 40 employers)

    90%10%
  • Improving apprentice skills(selected by 32 employers)

    81%19%
  • Working with small numbers of apprentices(selected by 16 employers)

    100%0%
  • Initial assessment of apprentices(selected by 24 employers)

    88%12%
  • Reporting on progress of apprentices(selected by 53 employers)

    68%32%
  • Adapting to my needs(selected by 19 employers)

    84%16%
  • Training facilities(selected by 16 employers)

    69%31%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 90% 10% 40
Communication with employers 85% 15% 84
Getting new apprentices started 90% 10% 40
Improving apprentice skills 81% 19% 32
Working with small numbers of apprentices 100% 0% 16
Initial assessment of apprentices 88% 12% 24
Reporting on progress of apprentices 68% 32% 53
Adapting to my needs 84% 16% 19
Training facilities 69% 31% 16

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (128 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 118 apprentices)

    78%22%
  • Ensuring you understand the requirements of your end-point assessment(selected by 118 apprentices)

    79%21%
  • Communicating clearly with you(selected by 6 apprentices)

    67%33%
  • Ensuring you understand the requirements of your assessment(selected by 6 apprentices)

    67%33%

Organisation

  • Organising well-structured training(selected by 118 apprentices)

    81%19%
  • Providing accessible training resources(selected by 118 apprentices)

    89%11%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 118 apprentices)

    73%27%
  • Taking into account your previous learning(selected by 118 apprentices)

    75%25%
  • Giving you relevant training that helps you perform your job better(selected by 118 apprentices)

    86%14%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 118 apprentices)

    86%14%
  • Organising well-structured training(selected by 6 apprentices)

    67%33%
  • Providing accessible training resources(selected by 6 apprentices)

    50%50%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 6 apprentices)

    50%50%
  • Taking into account your previous learning(selected by 6 apprentices)

    67%33%
  • Giving you relevant training that helps you perform your job better(selected by 6 apprentices)

    67%33%
  • Providing Off the Job training in line with your training plan(selected by 6 apprentices)

    50%50%

Support

  • Helping you learn new skills and develop existing ones(selected by 118 apprentices)

    86%14%
  • Supporting you and your apprenticeship(selected by 118 apprentices)

    81%19%
  • Resolving any issues you have(selected by 118 apprentices)

    81%19%
  • Preparing you for success in your future career(selected by 118 apprentices)

    82%18%
  • Helping you learn new skills and develop existing ones(selected by 6 apprentices)

    83%17%
  • Supporting you and your apprenticeship(selected by 6 apprentices)

    67%33%
  • Resolving any issues you have(selected by 6 apprentices)

    67%33%
  • Preparing you for success in your future career(selected by 6 apprentices)

    67%33%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 78% 22%
Ensuring you understand the requirements of your end-point assessment 79% 21%
Communicating clearly with you 67% 33%
Ensuring you understand the requirements of your assessment 67% 33%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 81% 19%
Providing accessible training resources 89% 11%
Balancing online learning with classroom-based training to suit your apprenticeship 73% 27%
Taking into account your previous learning 75% 25%
Giving you relevant training that helps you perform your job better 86% 14%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 86% 14%
Organising well-structured training 67% 33%
Providing accessible training resources 50% 50%
Balancing online learning with classroom-based training to suit your apprenticeship 50% 50%
Taking into account your previous learning 67% 33%
Giving you relevant training that helps you perform your job better 67% 33%
Providing Off the Job training in line with your training plan 50% 50%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 86% 14%
Supporting you and your apprenticeship 81% 19%
Resolving any issues you have 81% 19%
Preparing you for success in your future career 82% 18%
Helping you learn new skills and develop existing ones 83% 17%
Supporting you and your apprenticeship 67% 33%
Resolving any issues you have 67% 33%
Preparing you for success in your future career 67% 33%

Contact this training provider

Registered address
Charlotte House, Stainer Way, The Wyvern Business Park, Derby, DE21 6BF
Telephone
01159599544

Training provider overview and courses delivered

View 18 courses delivered by this training provider

CT Skills is a trusted training provider with over 20 years experience of delivering apprenticeships. Our team of industry experts will help you recruit new apprentices or develop the skills of your existing workforce. Our apprenticeships improve employee engagement and retention as well as improving corporate productivity and performance. We use the latest technology and industry knowledge to tailor bespoke and flexible apprenticeships. We specialise in Accountancy, Admin, Childcare, Customer Service, Education, Housing, HR, Leadership, Management, Marketing and Payroll. We are graded Good by Ofsted. Our achievement rates are 10% above the national average. We are rated “Excellent” by over 200 employers on Find Apprenticeship Training.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for CT SKILLS LIMITED .

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Shortlisted

CT SKILLS LIMITED is 1 of 386 training providers for Customer service practitioner (level 2).

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