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Training provider

CT SKILLS LIMITED

Employer reviews

Excellent (220 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 78% 22% 172
Reporting on progress of apprentices 58% 42% 111
Providing the right training at the right time 84% 16% 87
Getting new apprentices started 87% 13% 84
Improving apprentice skills 80% 20% 71
Initial assessment of apprentices 88% 12% 59
Adapting to my needs 83% 17% 53
Working with small numbers of apprentices 95% 5% 42
Training facilities 61% 39% 23

Apprentice reviews

Good (37 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 86% 14%
Ensuring you understand the requirements of your end-point assessment 78% 22%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 84% 16%
Providing accessible training resources 89% 11%
Balancing online learning with classroom-based training to suit your apprenticeship 73% 27%
Taking into account your previous learning 70% 30%
Giving you relevant training that helps you perform your job better 89% 11%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 95% 5%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 92% 8%
Supporting you and your apprenticeship 86% 14%
Resolving any issues you have 86% 14%
Preparing you for success in your future career 84% 16%

Provider overview

CT Skills is a trusted training provider with over 20 years experience of delivering apprenticeships across England

Our team of industry experts will help you recruit new apprentices or develop the skills of your existing workforce

Our apprenticeships improve employee engagement and retention as well as improving corporate productivity and performance

We use the latest learning technology and industry knowledge to tailor bespoke and flexible apprenticeships

CT Skills specialises in Accountancy, Admin, Childcare, Customer Service, Housing, HR, Leadership, Management and Marketing

We are graded Good by Ofsted. Our achievement rates are 10% above the national average. We are rated “Excellent” by over 200 employers on Find Apprenticeship Training

Apprenticeship training course

Customer service practitioner (level 2)

38% achievement rate (out of 30 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

CT SKILLS LIMITED’s training options

Head office

18 St. Christophers Way, Pride Park, Derby, DE24 8JY

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Apprenticeship location

Check CT SKILLS LIMITED’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
01159599544
Shortlisted

CT SKILLS LIMITED is 1 of 415 training providers for Customer service practitioner (level 2).

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