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Training provider

UNIVERSITY COLLEGE BIRMINGHAM

Employer reviews

Excellent (97 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 74% 26% 77
Reporting on progress of apprentices 41% 59% 46
Getting new apprentices started 80% 20% 40
Adapting to my needs 85% 15% 40
Providing the right training at the right time 85% 15% 27
Improving apprentice skills 87% 13% 23
Working with small numbers of apprentices 78% 22% 23
Training facilities 83% 17% 18
Initial assessment of apprentices 80% 20% 15

Apprentice reviews

Good (61 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 69% 31%
Ensuring you understand the requirements of your end-point assessment 74% 26%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 79% 21%
Providing accessible training resources 87% 13%
Balancing online learning with classroom-based training to suit your apprenticeship 82% 18%
Taking into account your previous learning 72% 28%
Giving you relevant training that helps you perform your job better 90% 10%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 84% 16%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 92% 8%
Supporting you and your apprenticeship 75% 25%
Resolving any issues you have 75% 25%
Preparing you for success in your future career 84% 16%

Provider overview

Based in the heart of the UK's biggest regional city, University College Birmingham is highly respected by employers and industry for providing career-focused education and training.

UCB specialises in vocational courses in both the Higher Education and Further Education sectors with a growing portfolio of apprenticeships.

Most of our undergraduate degrees are accredited by the University of Birmingham, one of the world's top ranked academic institutions, and our reputation for excellence means the University is a popular choice for international students, who join us from more than 60 countries.

We are committed to providing the best facilities for all our students and are investing £100 million on a comprehensive package of improvements that will secure our reputation for excellence.

Apprenticeship training course

Customer service practitioner (level 2)

41% achievement rate (out of 70 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Canterbury, Kent Remove location

This training provider does not offer Customer service practitioner (level 2) at the apprenticeship location.

There are 417 training providers for Customer service practitioner (level 2) at the apprenticeship location.

Contact this provider about this course

Telephone
0121 232 4091
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