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Training provider

ENCOMPASS CONSULTANCY LIMITED

UKPRN 10032396

Operations manager (level 5)

Training options for this course

This provider offers these training options for this course in Canterbury, Kent. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option Location

Day release

One day a week at the provider's location.

182.4 miles to closest location: Unit 6 Redcliff Road, Melton Office Village, Kingston upon Hull, East Yorkshire, HU14 3RS

Course achievements and participation

Achievements

48.3%

of apprentices (14 of 30) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 51.7% did not pass or left the course before taking the assessment.

59.4% national achievement rate

Participation

115

apprentices have completed this course and taken their end-point assessment with this provider since 2019

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

Good

average review from 2 employers when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Good

average review from 20 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 1 employer)

    100%0%
  • Improving apprentice skills(selected by 1 employer)

    100%0%
  • Adapting to my needs(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 100% 0% 1
Improving apprentice skills 100% 0% 1
Adapting to my needs 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (12 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 12 apprentices)

    83%17%
  • Ensuring you understand the requirements of your end-point assessment(selected by 12 apprentices)

    58%42%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 12 apprentices)

    67%33%
  • Providing accessible training resources(selected by 12 apprentices)

    92%8%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 12 apprentices)

    58%42%
  • Taking into account your previous learning(selected by 12 apprentices)

    75%25%
  • Giving you relevant training that helps you perform your job better(selected by 12 apprentices)

    83%17%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 12 apprentices)

    75%25%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 12 apprentices)

    92%8%
  • Supporting you and your apprenticeship(selected by 12 apprentices)

    92%8%
  • Resolving any issues you have(selected by 12 apprentices)

    83%17%
  • Preparing you for success in your future career(selected by 12 apprentices)

    83%17%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 83% 17%
Ensuring you understand the requirements of your end-point assessment 58% 42%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 67% 33%
Providing accessible training resources 92% 8%
Balancing online learning with classroom-based training to suit your apprenticeship 58% 42%
Taking into account your previous learning 75% 25%
Giving you relevant training that helps you perform your job better 83% 17%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 75% 25%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 92% 8%
Supporting you and your apprenticeship 92% 8%
Resolving any issues you have 83% 17%
Preparing you for success in your future career 83% 17%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (2 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 1 employer)

    100%0%
  • Communication with employers(selected by 2 employers)

    50%50%
  • Improving apprentice skills(selected by 1 employer)

    0%100%
  • Reporting on progress of apprentices(selected by 1 employer)

    0%100%
  • Adapting to my needs(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 1
Communication with employers 50% 50% 2
Improving apprentice skills 0% 100% 1
Reporting on progress of apprentices 0% 100% 1
Adapting to my needs 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (20 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 20 apprentices)

    70%30%
  • Ensuring you understand the requirements of your end-point assessment(selected by 20 apprentices)

    80%20%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 20 apprentices)

    90%10%
  • Providing accessible training resources(selected by 20 apprentices)

    90%10%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 20 apprentices)

    80%20%
  • Taking into account your previous learning(selected by 20 apprentices)

    70%30%
  • Giving you relevant training that helps you perform your job better(selected by 20 apprentices)

    75%25%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 20 apprentices)

    90%10%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 20 apprentices)

    75%25%
  • Supporting you and your apprenticeship(selected by 20 apprentices)

    90%10%
  • Resolving any issues you have(selected by 20 apprentices)

    65%35%
  • Preparing you for success in your future career(selected by 20 apprentices)

    80%20%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 70% 30%
Ensuring you understand the requirements of your end-point assessment 80% 20%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 90% 10%
Providing accessible training resources 90% 10%
Balancing online learning with classroom-based training to suit your apprenticeship 80% 20%
Taking into account your previous learning 70% 30%
Giving you relevant training that helps you perform your job better 75% 25%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 90% 10%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 75% 25%
Supporting you and your apprenticeship 90% 10%
Resolving any issues you have 65% 35%
Preparing you for success in your future career 80% 20%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (5 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 3 employers)

    67%33%
  • Communication with employers(selected by 3 employers)

    0%100%
  • Getting new apprentices started(selected by 2 employers)

    50%50%
  • Improving apprentice skills(selected by 2 employers)

    100%0%
  • Working with small numbers of apprentices(selected by 1 employer)

    100%0%
  • Initial assessment of apprentices(selected by 2 employers)

    50%50%
  • Reporting on progress of apprentices(selected by 2 employers)

    0%100%
  • Training facilities(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 67% 33% 3
Communication with employers 0% 100% 3
Getting new apprentices started 50% 50% 2
Improving apprentice skills 100% 0% 2
Working with small numbers of apprentices 100% 0% 1
Initial assessment of apprentices 50% 50% 2
Reporting on progress of apprentices 0% 100% 2
Training facilities 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (13 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 13 apprentices)

    85%15%
  • Ensuring you understand the requirements of your end-point assessment(selected by 13 apprentices)

    69%31%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 13 apprentices)

    77%23%
  • Providing accessible training resources(selected by 13 apprentices)

    85%15%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 13 apprentices)

    62%38%
  • Taking into account your previous learning(selected by 13 apprentices)

    77%23%
  • Giving you relevant training that helps you perform your job better(selected by 13 apprentices)

    77%23%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 13 apprentices)

    69%31%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 13 apprentices)

    69%31%
  • Supporting you and your apprenticeship(selected by 13 apprentices)

    92%8%
  • Resolving any issues you have(selected by 13 apprentices)

    85%15%
  • Preparing you for success in your future career(selected by 13 apprentices)

    54%46%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 85% 15%
Ensuring you understand the requirements of your end-point assessment 69% 31%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 77% 23%
Providing accessible training resources 85% 15%
Balancing online learning with classroom-based training to suit your apprenticeship 62% 38%
Taking into account your previous learning 77% 23%
Giving you relevant training that helps you perform your job better 77% 23%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 69% 31%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 69% 31%
Supporting you and your apprenticeship 92% 8%
Resolving any issues you have 85% 15%
Preparing you for success in your future career 54% 46%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (39 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 6 employers)

    100%0%
  • Communication with employers(selected by 25 employers)

    60%40%
  • Getting new apprentices started(selected by 21 employers)

    95%5%
  • Improving apprentice skills(selected by 10 employers)

    90%10%
  • Working with small numbers of apprentices(selected by 9 employers)

    100%0%
  • Initial assessment of apprentices(selected by 9 employers)

    89%11%
  • Reporting on progress of apprentices(selected by 18 employers)

    44%56%
  • Adapting to my needs(selected by 7 employers)

    100%0%
  • Training facilities(selected by 2 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 6
Communication with employers 60% 40% 25
Getting new apprentices started 95% 5% 21
Improving apprentice skills 90% 10% 10
Working with small numbers of apprentices 100% 0% 9
Initial assessment of apprentices 89% 11% 9
Reporting on progress of apprentices 44% 56% 18
Adapting to my needs 100% 0% 7
Training facilities 100% 0% 2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (48 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 16 employers)

    88%12%
  • Communication with employers(selected by 33 employers)

    64%36%
  • Getting new apprentices started(selected by 20 employers)

    90%10%
  • Improving apprentice skills(selected by 13 employers)

    85%15%
  • Working with small numbers of apprentices(selected by 12 employers)

    92%8%
  • Initial assessment of apprentices(selected by 9 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 18 employers)

    0%100%
  • Adapting to my needs(selected by 13 employers)

    85%15%
  • Training facilities(selected by 2 employers)

    50%50%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 88% 12% 16
Communication with employers 64% 36% 33
Getting new apprentices started 90% 10% 20
Improving apprentice skills 85% 15% 13
Working with small numbers of apprentices 92% 8% 12
Initial assessment of apprentices 100% 0% 9
Reporting on progress of apprentices 0% 100% 18
Adapting to my needs 85% 15% 13
Training facilities 50% 50% 2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (95 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 26 employers)

    88%12%
  • Communication with employers(selected by 64 employers)

    59%41%
  • Getting new apprentices started(selected by 43 employers)

    91%9%
  • Improving apprentice skills(selected by 27 employers)

    85%15%
  • Working with small numbers of apprentices(selected by 22 employers)

    95%5%
  • Initial assessment of apprentices(selected by 20 employers)

    90%10%
  • Reporting on progress of apprentices(selected by 39 employers)

    21%79%
  • Adapting to my needs(selected by 22 employers)

    91%9%
  • Training facilities(selected by 5 employers)

    80%20%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 88% 12% 26
Communication with employers 59% 41% 64
Getting new apprentices started 91% 9% 43
Improving apprentice skills 85% 15% 27
Working with small numbers of apprentices 95% 5% 22
Initial assessment of apprentices 90% 10% 20
Reporting on progress of apprentices 21% 79% 39
Adapting to my needs 91% 9% 22
Training facilities 80% 20% 5

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (45 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 45 apprentices)

    78%22%
  • Ensuring you understand the requirements of your end-point assessment(selected by 45 apprentices)

    71%29%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 45 apprentices)

    80%20%
  • Providing accessible training resources(selected by 45 apprentices)

    89%11%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 45 apprentices)

    69%31%
  • Taking into account your previous learning(selected by 45 apprentices)

    73%27%
  • Giving you relevant training that helps you perform your job better(selected by 45 apprentices)

    78%22%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 45 apprentices)

    80%20%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 45 apprentices)

    78%22%
  • Supporting you and your apprenticeship(selected by 45 apprentices)

    91%9%
  • Resolving any issues you have(selected by 45 apprentices)

    76%24%
  • Preparing you for success in your future career(selected by 45 apprentices)

    73%27%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 78% 22%
Ensuring you understand the requirements of your end-point assessment 71% 29%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 80% 20%
Providing accessible training resources 89% 11%
Balancing online learning with classroom-based training to suit your apprenticeship 69% 31%
Taking into account your previous learning 73% 27%
Giving you relevant training that helps you perform your job better 78% 22%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 80% 20%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 78% 22%
Supporting you and your apprenticeship 91% 9%
Resolving any issues you have 76% 24%
Preparing you for success in your future career 73% 27%

Contact this training provider

Registered address
9th Floor, 107 Cheapside, London, EC2V 6DN
Telephone
01482222463

Training provider overview and courses delivered

View 22 courses delivered by this training provider

Encompass Consultancy deliver apprenticeships, advanced learning loans, accredited diplomas, short courses and wraparound consultancy services aimed at adding value to our training offer. These are delivered F2F virtually. Our Trainers and Tutor Assessors are specifically recruited from industries including: management; procurement and supply chain and accountancy, with public and private sector experience. Encompass strive for excellence demonstrated through certification; ISO9001 & 14001, Matrix, IIP Gol, Grade 2 GOOD in our Ofsted visit (Sept 21). Encompass are approved to deliver apprenticeships with 7 Awarding Organisations.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for ENCOMPASS CONSULTANCY LIMITED .

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Shortlisted

ENCOMPASS CONSULTANCY LIMITED is 1 of 456 training providers for Operations manager (level 5).

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