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Training provider

TQ EDUCATION AND TRAINING LIMITED

UKPRN 10002806

Operations manager (level 5)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option Location

At apprentice's workplace

Training at the employer's location.

Training is provided at apprentice's workplaces across England.

Block release

Training in blocks of a week or more at the provider's location.

80 Strand, London, Westminster, WC2R 0RL

Day release

One day a week at the provider's location.

80 Strand, London, Westminster, WC2R 0RL

Course achievements and participation

Achievements

64%

of apprentices (51 of 80) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 36% did not pass or left the course before taking the assessment.

59.4% national achievement rate

Participation

159

apprentices have completed this course and taken their end-point assessment with this provider since 2022

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

Excellent

average review from 31 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2024 to 2025). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2025 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 1 employer)

    100%0%
  • Getting new apprentices started(selected by 1 employer)

    100%0%
  • Improving apprentice skills(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 100% 0% 1
Getting new apprentices started 100% 0% 1
Improving apprentice skills 100% 0% 1
Reporting on progress of apprentices 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (9 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 5 apprentices)

    80%20%
  • Ensuring you understand the requirements of your end-point assessment(selected by 5 apprentices)

    80%20%

Organisation

  • Organising well-structured training(selected by 5 apprentices)

    80%20%
  • Providing accessible training resources(selected by 5 apprentices)

    80%20%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 5 apprentices)

    60%40%
  • Taking into account your previous learning(selected by 5 apprentices)

    80%20%
  • Giving you relevant training that helps you perform your job better(selected by 5 apprentices)

    60%40%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 5 apprentices)

    80%20%

Support

  • Helping you learn new skills and develop existing ones(selected by 5 apprentices)

    80%20%
  • Supporting you and your apprenticeship(selected by 5 apprentices)

    80%20%
  • Resolving any issues you have(selected by 5 apprentices)

    60%40%
  • Preparing you for success in your future career(selected by 5 apprentices)

    60%40%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 80% 20%
Ensuring you understand the requirements of your end-point assessment 80% 20%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 80% 20%
Providing accessible training resources 80% 20%
Balancing online learning with classroom-based training to suit your apprenticeship 60% 40%
Taking into account your previous learning 80% 20%
Giving you relevant training that helps you perform your job better 60% 40%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 80% 20%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 80% 20%
Supporting you and your apprenticeship 80% 20%
Resolving any issues you have 60% 40%
Preparing you for success in your future career 60% 40%

1 August 2024 to 31 July 2025

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (31 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 31 apprentices)

    90%10%
  • Ensuring you understand the requirements of your end-point assessment(selected by 31 apprentices)

    94%6%

Organisation

  • Organising well-structured training(selected by 31 apprentices)

    94%6%
  • Providing accessible training resources(selected by 31 apprentices)

    100%0%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 31 apprentices)

    90%10%
  • Taking into account your previous learning(selected by 31 apprentices)

    94%6%
  • Giving you relevant training that helps you perform your job better(selected by 31 apprentices)

    94%6%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 31 apprentices)

    100%0%

Support

  • Helping you learn new skills and develop existing ones(selected by 31 apprentices)

    94%6%
  • Supporting you and your apprenticeship(selected by 31 apprentices)

    87%13%
  • Resolving any issues you have(selected by 31 apprentices)

    90%10%
  • Preparing you for success in your future career(selected by 31 apprentices)

    97%3%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 90% 10%
Ensuring you understand the requirements of your end-point assessment 94% 6%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 94% 6%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 90% 10%
Taking into account your previous learning 94% 6%
Giving you relevant training that helps you perform your job better 94% 6%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 100% 0%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 94% 6%
Supporting you and your apprenticeship 87% 13%
Resolving any issues you have 90% 10%
Preparing you for success in your future career 97% 3%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (18 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 18 apprentices)

    94%6%
  • Ensuring you understand the requirements of your end-point assessment(selected by 18 apprentices)

    94%6%

Organisation

  • Organising well-structured training(selected by 18 apprentices)

    94%6%
  • Providing accessible training resources(selected by 18 apprentices)

    100%0%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 18 apprentices)

    94%6%
  • Taking into account your previous learning(selected by 18 apprentices)

    94%6%
  • Giving you relevant training that helps you perform your job better(selected by 18 apprentices)

    89%11%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 18 apprentices)

    94%6%

Support

  • Helping you learn new skills and develop existing ones(selected by 18 apprentices)

    94%6%
  • Supporting you and your apprenticeship(selected by 18 apprentices)

    100%0%
  • Resolving any issues you have(selected by 18 apprentices)

    89%11%
  • Preparing you for success in your future career(selected by 18 apprentices)

    89%11%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 94% 6%
Ensuring you understand the requirements of your end-point assessment 94% 6%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 94% 6%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 94% 6%
Taking into account your previous learning 94% 6%
Giving you relevant training that helps you perform your job better 89% 11%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 94% 6%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 94% 6%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 89% 11%
Preparing you for success in your future career 89% 11%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (16 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 16 apprentices)

    100%0%
  • Ensuring you understand the requirements of your end-point assessment(selected by 16 apprentices)

    100%0%

Organisation

  • Organising well-structured training(selected by 16 apprentices)

    100%0%
  • Providing accessible training resources(selected by 16 apprentices)

    100%0%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 16 apprentices)

    94%6%
  • Taking into account your previous learning(selected by 16 apprentices)

    94%6%
  • Giving you relevant training that helps you perform your job better(selected by 16 apprentices)

    88%12%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 16 apprentices)

    94%6%

Support

  • Helping you learn new skills and develop existing ones(selected by 16 apprentices)

    94%6%
  • Supporting you and your apprenticeship(selected by 16 apprentices)

    100%0%
  • Resolving any issues you have(selected by 16 apprentices)

    100%0%
  • Preparing you for success in your future career(selected by 16 apprentices)

    94%6%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 100% 0%
Ensuring you understand the requirements of your end-point assessment 100% 0%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 100% 0%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 94% 6%
Taking into account your previous learning 94% 6%
Giving you relevant training that helps you perform your job better 88% 12%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 94% 6%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 94% 6%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 94% 6%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (4 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 2 employers)

    100%0%
  • Getting new apprentices started(selected by 1 employer)

    100%0%
  • Improving apprentice skills(selected by 3 employers)

    100%0%
  • Working with small numbers of apprentices(selected by 1 employer)

    0%100%
  • Initial assessment of apprentices(selected by 2 employers)

    50%50%
  • Reporting on progress of apprentices(selected by 3 employers)

    100%0%
  • Adapting to my needs(selected by 2 employers)

    100%0%
  • Training facilities(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 100% 0% 2
Getting new apprentices started 100% 0% 1
Improving apprentice skills 100% 0% 3
Working with small numbers of apprentices 0% 100% 1
Initial assessment of apprentices 50% 50% 2
Reporting on progress of apprentices 100% 0% 3
Adapting to my needs 100% 0% 2
Training facilities 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (5 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 3 employers)

    100%0%
  • Getting new apprentices started(selected by 2 employers)

    100%0%
  • Improving apprentice skills(selected by 4 employers)

    100%0%
  • Working with small numbers of apprentices(selected by 1 employer)

    0%100%
  • Initial assessment of apprentices(selected by 2 employers)

    50%50%
  • Reporting on progress of apprentices(selected by 4 employers)

    75%25%
  • Adapting to my needs(selected by 2 employers)

    100%0%
  • Training facilities(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 100% 0% 3
Getting new apprentices started 100% 0% 2
Improving apprentice skills 100% 0% 4
Working with small numbers of apprentices 0% 100% 1
Initial assessment of apprentices 50% 50% 2
Reporting on progress of apprentices 75% 25% 4
Adapting to my needs 100% 0% 2
Training facilities 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (74 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 70 apprentices)

    93%7%
  • Ensuring you understand the requirements of your end-point assessment(selected by 70 apprentices)

    94%6%

Organisation

  • Organising well-structured training(selected by 70 apprentices)

    94%6%
  • Providing accessible training resources(selected by 70 apprentices)

    99%1%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 70 apprentices)

    90%10%
  • Taking into account your previous learning(selected by 70 apprentices)

    93%7%
  • Giving you relevant training that helps you perform your job better(selected by 70 apprentices)

    89%11%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 70 apprentices)

    96%4%

Support

  • Helping you learn new skills and develop existing ones(selected by 70 apprentices)

    93%7%
  • Supporting you and your apprenticeship(selected by 70 apprentices)

    93%7%
  • Resolving any issues you have(selected by 70 apprentices)

    90%10%
  • Preparing you for success in your future career(selected by 70 apprentices)

    91%9%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 93% 7%
Ensuring you understand the requirements of your end-point assessment 94% 6%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 94% 6%
Providing accessible training resources 99% 1%
Balancing online learning with classroom-based training to suit your apprenticeship 90% 10%
Taking into account your previous learning 93% 7%
Giving you relevant training that helps you perform your job better 89% 11%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 96% 4%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 93% 7%
Supporting you and your apprenticeship 93% 7%
Resolving any issues you have 90% 10%
Preparing you for success in your future career 91% 9%

Contact this training provider

Registered address
Shell Mex House, 80 Strand, London, WC2R 0RL
Telephone
+44 (0) 207 010 2000

Training provider overview and courses delivered

View 6 courses delivered by this training provider

At Pearson TQ we provide a fully managed end-to-end apprenticeship service, covering design, delivery and assessment solutions. With a partnership approach, we gain a detailed understanding of your business and tailor our apprenticeship service to your requirements, values and strategic objectives. We’ll help you upskill your employees to secure a pipeline of future talent for your organisation and maximise your investment by making best use of Apprenticeship Levy funding. Our commitment to excellence is reflected in our EPA first-time pass rate of 100% and Distinction rate of 85%. We take pride in our long-standing history of positive feedback from learners and employers, a testament to our impactful and supportive learning environment.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for TQ EDUCATION AND TRAINING LIMITED .

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Shortlisted

TQ EDUCATION AND TRAINING LIMITED is 1 of 472 training providers for Operations manager (level 5).

View training providers for this course

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