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WEST MIDLANDS AMBULANCE SERVICE NHS FOUNDATION TRUST
UKPRN 10041501
Healthcare support worker (level 2)
Training options for this course
This provider offers these training options for this course.
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to view what options are available in your location and distances from your location to the training options.
Training option
Location
At apprentice's workplace
Training at the employer's location.
Training is provided at apprentice's workplaces in certain regions. Search for a city or postcode to see if the provider offers training at the apprentice's workplace in your location.
Course achievements and participation
Achievements
No data
There is not enough data to show the achievement rate for this course.
This may be because a small number of apprentices completed this course,
or this is a new course for this provider.
Participation
No data
Not enough apprentices have completed a course with this provider to show participation
Course-level data collected by the Department for Education.
Training provider information
Employer and apprentice reviews for this training provider
Employers
No reviews
Not enough employers have reviewed this provider.
Apprentices
Good
average review from 13 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.
Combined reviews for all courses delivered by this provider in the last full academic year (2024 to 2025).
Data collected by Department for Education.
These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
No results. Not enough employers have given feedback about this training provider.
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(7 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 3 apprentices)
33%67%
Ensuring you understand the requirements of your end-point assessment(selected by 3 apprentices)
33%67%
Communicating clearly with you(selected by 4 apprentices)
75%25%
Ensuring you understand the requirements of your assessment(selected by 4 apprentices)
75%25%
Organisation
Organising well-structured training(selected by 3 apprentices)
33%67%
Providing accessible training resources(selected by 3 apprentices)
100%0%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 3 apprentices)
67%33%
Taking into account your previous learning(selected by 3 apprentices)
100%0%
Giving you relevant training that helps you perform your job better(selected by 3 apprentices)
100%0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 3 apprentices)
67%33%
Organising well-structured training(selected by 4 apprentices)
75%25%
Providing accessible training resources(selected by 4 apprentices)
100%0%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 4 apprentices)
75%25%
Taking into account your previous learning(selected by 4 apprentices)
75%25%
Giving you relevant training that helps you perform your job better(selected by 4 apprentices)
75%25%
Providing Off the Job training in line with your training plan(selected by 4 apprentices)
75%25%
Support
Helping you learn new skills and develop existing ones(selected by 3 apprentices)
67%33%
Supporting you and your apprenticeship(selected by 3 apprentices)
67%33%
Resolving any issues you have(selected by 3 apprentices)
67%33%
Preparing you for success in your future career(selected by 3 apprentices)
67%33%
Helping you learn new skills and develop existing ones(selected by 4 apprentices)
75%25%
Supporting you and your apprenticeship(selected by 4 apprentices)
75%25%
Resolving any issues you have(selected by 4 apprentices)
75%25%
Preparing you for success in your future career(selected by 4 apprentices)
75%25%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
33%
67%
Ensuring you understand the requirements of your end-point assessment
33%
67%
Communicating clearly with you
75%
25%
Ensuring you understand the requirements of your assessment
75%
25%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
33%
67%
Providing accessible training resources
100%
0%
Balancing online learning with classroom-based training to suit your apprenticeship
67%
33%
Taking into account your previous learning
100%
0%
Giving you relevant training that helps you perform your job better
100%
0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
67%
33%
Organising well-structured training
75%
25%
Providing accessible training resources
100%
0%
Balancing online learning with classroom-based training to suit your apprenticeship
75%
25%
Taking into account your previous learning
75%
25%
Giving you relevant training that helps you perform your job better
75%
25%
Providing Off the Job training in line with your training plan
75%
25%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
67%
33%
Supporting you and your apprenticeship
67%
33%
Resolving any issues you have
67%
33%
Preparing you for success in your future career
67%
33%
Helping you learn new skills and develop existing ones
75%
25%
Supporting you and your apprenticeship
75%
25%
Resolving any issues you have
75%
25%
Preparing you for success in your future career
75%
25%
1 August 2024 to 31 July 2025
These reviews are for all courses delivered by this provider in the last full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
No results. Not enough employers gave feedback about this training provider.
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(13 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 13 apprentices)
31%69%
Ensuring you understand the requirements of your end-point assessment(selected by 13 apprentices)
46%54%
Organisation
Organising well-structured training(selected by 13 apprentices)
46%54%
Providing accessible training resources(selected by 13 apprentices)
77%23%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 13 apprentices)
69%31%
Taking into account your previous learning(selected by 13 apprentices)
54%46%
Giving you relevant training that helps you perform your job better(selected by 13 apprentices)
69%31%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 13 apprentices)
46%54%
Support
Helping you learn new skills and develop existing ones(selected by 13 apprentices)
92%8%
Supporting you and your apprenticeship(selected by 13 apprentices)
46%54%
Resolving any issues you have(selected by 13 apprentices)
54%46%
Preparing you for success in your future career(selected by 13 apprentices)
54%46%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
31%
69%
Ensuring you understand the requirements of your end-point assessment
46%
54%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
46%
54%
Providing accessible training resources
77%
23%
Balancing online learning with classroom-based training to suit your apprenticeship
69%
31%
Taking into account your previous learning
54%
46%
Giving you relevant training that helps you perform your job better
69%
31%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
46%
54%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
92%
8%
Supporting you and your apprenticeship
46%
54%
Resolving any issues you have
54%
46%
Preparing you for success in your future career
54%
46%
1 August 2023 to 31 July 2024
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
No results. Not enough employers gave feedback about this training provider.
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(20 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 20 apprentices)
40%60%
Ensuring you understand the requirements of your end-point assessment(selected by 20 apprentices)
55%45%
Organisation
Organising well-structured training(selected by 20 apprentices)
50%50%
Providing accessible training resources(selected by 20 apprentices)
85%15%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 20 apprentices)
45%55%
Taking into account your previous learning(selected by 20 apprentices)
35%65%
Giving you relevant training that helps you perform your job better(selected by 20 apprentices)
80%20%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 20 apprentices)
85%15%
Support
Helping you learn new skills and develop existing ones(selected by 20 apprentices)
85%15%
Supporting you and your apprenticeship(selected by 20 apprentices)
55%45%
Resolving any issues you have(selected by 20 apprentices)
65%35%
Preparing you for success in your future career(selected by 20 apprentices)
75%25%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
40%
60%
Ensuring you understand the requirements of your end-point assessment
55%
45%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
50%
50%
Providing accessible training resources
85%
15%
Balancing online learning with classroom-based training to suit your apprenticeship
45%
55%
Taking into account your previous learning
35%
65%
Giving you relevant training that helps you perform your job better
80%
20%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
85%
15%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
85%
15%
Supporting you and your apprenticeship
55%
45%
Resolving any issues you have
65%
35%
Preparing you for success in your future career
75%
25%
1 August 2022 to 31 July 2023
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
No results. Not enough employers gave feedback about this training provider.
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(25 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 25 apprentices)
36%64%
Ensuring you understand the requirements of your end-point assessment(selected by 25 apprentices)
64%36%
Organisation
Organising well-structured training(selected by 25 apprentices)
52%48%
Providing accessible training resources(selected by 25 apprentices)
84%16%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 25 apprentices)
68%32%
Taking into account your previous learning(selected by 25 apprentices)
44%56%
Giving you relevant training that helps you perform your job better(selected by 25 apprentices)
60%40%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 25 apprentices)
84%16%
Support
Helping you learn new skills and develop existing ones(selected by 25 apprentices)
84%16%
Supporting you and your apprenticeship(selected by 25 apprentices)
48%52%
Resolving any issues you have(selected by 25 apprentices)
52%48%
Preparing you for success in your future career(selected by 25 apprentices)
68%32%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
36%
64%
Ensuring you understand the requirements of your end-point assessment
64%
36%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
52%
48%
Providing accessible training resources
84%
16%
Balancing online learning with classroom-based training to suit your apprenticeship
68%
32%
Taking into account your previous learning
44%
56%
Giving you relevant training that helps you perform your job better
60%
40%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
84%
16%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
84%
16%
Supporting you and your apprenticeship
48%
52%
Resolving any issues you have
52%
48%
Preparing you for success in your future career
68%
32%
1 August 2021 to 31 July 2022
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
No results. Not enough employers gave feedback about this training provider.
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices gave feedback about this training provider.
1 August 2021 to today
These reviews are for all courses delivered by this provider in the last 5 academic years.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
No results. Not enough employers gave feedback about this training provider.
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(65 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 61 apprentices)
36%64%
Ensuring you understand the requirements of your end-point assessment(selected by 61 apprentices)
56%44%
Communicating clearly with you(selected by 4 apprentices)
75%25%
Ensuring you understand the requirements of your assessment(selected by 4 apprentices)
75%25%
Organisation
Organising well-structured training(selected by 61 apprentices)
49%51%
Providing accessible training resources(selected by 61 apprentices)
84%16%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 61 apprentices)
61%39%
Taking into account your previous learning(selected by 61 apprentices)
46%54%
Giving you relevant training that helps you perform your job better(selected by 61 apprentices)
70%30%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 61 apprentices)
75%25%
Organising well-structured training(selected by 4 apprentices)
75%25%
Providing accessible training resources(selected by 4 apprentices)
100%0%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 4 apprentices)
75%25%
Taking into account your previous learning(selected by 4 apprentices)
75%25%
Giving you relevant training that helps you perform your job better(selected by 4 apprentices)
75%25%
Providing Off the Job training in line with your training plan(selected by 4 apprentices)
75%25%
Support
Helping you learn new skills and develop existing ones(selected by 61 apprentices)
85%15%
Supporting you and your apprenticeship(selected by 61 apprentices)
51%49%
Resolving any issues you have(selected by 61 apprentices)
57%43%
Preparing you for success in your future career(selected by 61 apprentices)
67%33%
Helping you learn new skills and develop existing ones(selected by 4 apprentices)
75%25%
Supporting you and your apprenticeship(selected by 4 apprentices)
75%25%
Resolving any issues you have(selected by 4 apprentices)
75%25%
Preparing you for success in your future career(selected by 4 apprentices)
75%25%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
36%
64%
Ensuring you understand the requirements of your end-point assessment
56%
44%
Communicating clearly with you
75%
25%
Ensuring you understand the requirements of your assessment
75%
25%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
49%
51%
Providing accessible training resources
84%
16%
Balancing online learning with classroom-based training to suit your apprenticeship
61%
39%
Taking into account your previous learning
46%
54%
Giving you relevant training that helps you perform your job better
70%
30%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
75%
25%
Organising well-structured training
75%
25%
Providing accessible training resources
100%
0%
Balancing online learning with classroom-based training to suit your apprenticeship
75%
25%
Taking into account your previous learning
75%
25%
Giving you relevant training that helps you perform your job better
75%
25%
Providing Off the Job training in line with your training plan
75%
25%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
85%
15%
Supporting you and your apprenticeship
51%
49%
Resolving any issues you have
57%
43%
Preparing you for success in your future career
67%
33%
Helping you learn new skills and develop existing ones
75%
25%
Supporting you and your apprenticeship
75%
25%
Resolving any issues you have
75%
25%
Preparing you for success in your future career
75%
25%
Contact this training provider
Registered address
Millennium Point, Waterfront Business Park, Dudley Road, Brierley Hill, DY5 1LX
West Midlands Ambulance Service University NHS Foundation Trust is one of the top performing ambulance services in the country. We serve the west midlands area of more than 5,000 square miles made up of Shropshire, Herefordshire, Worcestershire, Staffordshire, Warwickshire, Coventry, Birmingham and Black Country conurbation. We respond to around 4,000 '999' and 5,000 111 calls each day. We employ approximately 5,000 staff and operate from 16 new fleet preparation hubs across the region. We provide high quality apprenticeships from vehicle mechanics to non-emergency patient transport services. The Trust is one of the top most productive providers within the ambulance sector for developing staff through delivery of apprenticeship standards.