Training provider

WEST MIDLANDS AMBULANCE SERVICE NHS FOUNDATION TRUST

UKPRN 10041501

Healthcare support worker (level 2)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option	Location
At apprentice's workplace Training at the employer's location.	Training is provided at apprentice's workplaces in certain regions. Search for a city or postcode to see if the provider offers training at the apprentice's workplace in your location.

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

No data

Not enough apprentices have completed a course with this provider to show participation

Course-level data collected by the Department for Education.

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Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

Good

average review from 20 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.

View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers have given feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (13 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 13 apprentices)

  23%77%

• Ensuring you understand the requirements of your end-point assessment(selected by 13 apprentices)

  38%62%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 13 apprentices)

  38%62%

• Providing accessible training resources(selected by 13 apprentices)

  69%31%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 13 apprentices)

  62%38%

• Taking into account your previous learning(selected by 13 apprentices)

  54%46%

• Giving you relevant training that helps you perform your job better(selected by 13 apprentices)

  77%23%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 13 apprentices)

  54%46%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 13 apprentices)

  85%15%

• Supporting you and your apprenticeship(selected by 13 apprentices)

  46%54%

• Resolving any issues you have(selected by 13 apprentices)

  46%54%

• Preparing you for success in your future career(selected by 13 apprentices)

  46%54%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	23%	77%
Ensuring you understand the requirements of your end-point assessment	38%	62%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	38%	62%
Providing accessible training resources	69%	31%
Balancing online learning with classroom-based training to suit your apprenticeship	62%	38%
Taking into account your previous learning	54%	46%
Giving you relevant training that helps you perform your job better	77%	23%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	54%	46%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	85%	15%
Supporting you and your apprenticeship	46%	54%
Resolving any issues you have	46%	54%
Preparing you for success in your future career	46%	54%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (20 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 20 apprentices)

  40%60%

• Ensuring you understand the requirements of your end-point assessment(selected by 20 apprentices)

  55%45%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 20 apprentices)

  50%50%

• Providing accessible training resources(selected by 20 apprentices)

  85%15%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 20 apprentices)

  45%55%

• Taking into account your previous learning(selected by 20 apprentices)

  35%65%

• Giving you relevant training that helps you perform your job better(selected by 20 apprentices)

  80%20%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 20 apprentices)

  85%15%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 20 apprentices)

  85%15%

• Supporting you and your apprenticeship(selected by 20 apprentices)

  55%45%

• Resolving any issues you have(selected by 20 apprentices)

  65%35%

• Preparing you for success in your future career(selected by 20 apprentices)

  75%25%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	40%	60%
Ensuring you understand the requirements of your end-point assessment	55%	45%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	50%	50%
Providing accessible training resources	85%	15%
Balancing online learning with classroom-based training to suit your apprenticeship	45%	55%
Taking into account your previous learning	35%	65%
Giving you relevant training that helps you perform your job better	80%	20%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	85%	15%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	85%	15%
Supporting you and your apprenticeship	55%	45%
Resolving any issues you have	65%	35%
Preparing you for success in your future career	75%	25%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (25 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 25 apprentices)

  36%64%

• Ensuring you understand the requirements of your end-point assessment(selected by 25 apprentices)

  64%36%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 25 apprentices)

  52%48%

• Providing accessible training resources(selected by 25 apprentices)

  84%16%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 25 apprentices)

  68%32%

• Taking into account your previous learning(selected by 25 apprentices)

  44%56%

• Giving you relevant training that helps you perform your job better(selected by 25 apprentices)

  60%40%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 25 apprentices)

  84%16%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 25 apprentices)

  84%16%

• Supporting you and your apprenticeship(selected by 25 apprentices)

  48%52%

• Resolving any issues you have(selected by 25 apprentices)

  52%48%

• Preparing you for success in your future career(selected by 25 apprentices)

  68%32%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	36%	64%
Ensuring you understand the requirements of your end-point assessment	64%	36%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	52%	48%
Providing accessible training resources	84%	16%
Balancing online learning with classroom-based training to suit your apprenticeship	68%	32%
Taking into account your previous learning	44%	56%
Giving you relevant training that helps you perform your job better	60%	40%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	84%	16%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	84%	16%
Supporting you and your apprenticeship	48%	52%
Resolving any issues you have	52%	48%
Preparing you for success in your future career	68%	32%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (58 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 58 apprentices)

  34%66%

• Ensuring you understand the requirements of your end-point assessment(selected by 58 apprentices)

  55%45%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 58 apprentices)

  48%52%

• Providing accessible training resources(selected by 58 apprentices)

  81%19%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 58 apprentices)

  59%41%

• Taking into account your previous learning(selected by 58 apprentices)

  43%57%

• Giving you relevant training that helps you perform your job better(selected by 58 apprentices)

  71%29%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 58 apprentices)

  78%22%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 58 apprentices)

  84%16%

• Supporting you and your apprenticeship(selected by 58 apprentices)

  50%50%

• Resolving any issues you have(selected by 58 apprentices)

  55%45%

• Preparing you for success in your future career(selected by 58 apprentices)

  66%34%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	34%	66%
Ensuring you understand the requirements of your end-point assessment	55%	45%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	48%	52%
Providing accessible training resources	81%	19%
Balancing online learning with classroom-based training to suit your apprenticeship	59%	41%
Taking into account your previous learning	43%	57%
Giving you relevant training that helps you perform your job better	71%	29%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	78%	22%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	84%	16%
Supporting you and your apprenticeship	50%	50%
Resolving any issues you have	55%	45%
Preparing you for success in your future career	66%	34%

Contact this training provider

• Registered address: Millennium Point, Waterfront Business Park, Dudley Road, Brierley Hill, DY5 1LX
• Email: paul.tolley@wmas.nhs.uk
• Telephone: 01384475078
• Website: https://wmas.nhs.uk/patient-transport-service/

Training provider overview and courses delivered

View 5 courses delivered by this training provider

Select a course to view location, training options and contact details

• Healthcare support worker (level 2)
• Associate ambulance practitioner (level 4)
• Emergency contact handler (level 3)
• Ambulance support worker (emergency, urgent and non-urgent) (level 3)
• Paramedic (level 6)

West Midlands Ambulance Service University NHS Foundation Trust is one of the top performing ambulance services in the country. We serve the west midlands area of more than 5,000 square miles made up of Shropshire, Herefordshire, Worcestershire, Staffordshire, Warwickshire, Coventry, Birmingham and Black Country conurbation. We respond to around 4,000 '999' and 5,000 111 calls each day. We employ approximately 5,000 staff and operate from 16 new fleet preparation hubs across the region. We provide high quality apprenticeships from vehicle mechanics to non-emergency patient transport services. The Trust is one of the top most productive providers within the ambulance sector for developing staff through delivery of apprenticeship standards.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for WEST MIDLANDS AMBULANCE SERVICE NHS FOUNDATION TRUST .

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Shortlisted

WEST MIDLANDS AMBULANCE SERVICE NHS FOUNDATION TRUST is 1 of 84 training providers for Healthcare support worker (level 2).

View training providers for this course