Training provider

CITY COLLEGE PLYMOUTH

UKPRN 10005128

Healthcare support worker (level 2)

Training options for this course

This provider offers these training options for this course in -1. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option	Location
Day release One day a week at the provider's location.	0.0 miles to closest location: Kings Road, Devonport, PLYMOUTH, SOUTH WEST ENGLAND, PL1 5QG

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

30

apprentices have completed this course and taken their end-point assessment with this provider since 2024

Course-level data collected by the Department for Education.

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Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

Good

average review from 24 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.

View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers have given feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (21 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 21 apprentices)

  48%52%

• Ensuring you understand the requirements of your end-point assessment(selected by 21 apprentices)

  62%38%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 21 apprentices)

  43%57%

• Providing accessible training resources(selected by 21 apprentices)

  62%38%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 21 apprentices)

  57%43%

• Taking into account your previous learning(selected by 21 apprentices)

  52%48%

• Giving you relevant training that helps you perform your job better(selected by 21 apprentices)

  48%52%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 21 apprentices)

  71%29%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 21 apprentices)

  71%29%

• Supporting you and your apprenticeship(selected by 21 apprentices)

  52%48%

• Resolving any issues you have(selected by 21 apprentices)

  43%57%

• Preparing you for success in your future career(selected by 21 apprentices)

  48%52%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	48%	52%
Ensuring you understand the requirements of your end-point assessment	62%	38%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	43%	57%
Providing accessible training resources	62%	38%
Balancing online learning with classroom-based training to suit your apprenticeship	57%	43%
Taking into account your previous learning	52%	48%
Giving you relevant training that helps you perform your job better	48%	52%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	71%	29%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	71%	29%
Supporting you and your apprenticeship	52%	48%
Resolving any issues you have	43%	57%
Preparing you for success in your future career	48%	52%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (24 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 24 apprentices)

  54%46%

• Ensuring you understand the requirements of your end-point assessment(selected by 24 apprentices)

  75%25%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 24 apprentices)

  54%46%

• Providing accessible training resources(selected by 24 apprentices)

  62%38%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 24 apprentices)

  38%62%

• Taking into account your previous learning(selected by 24 apprentices)

  67%33%

• Giving you relevant training that helps you perform your job better(selected by 24 apprentices)

  46%54%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 24 apprentices)

  79%21%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 24 apprentices)

  58%42%

• Supporting you and your apprenticeship(selected by 24 apprentices)

  71%29%

• Resolving any issues you have(selected by 24 apprentices)

  62%38%

• Preparing you for success in your future career(selected by 24 apprentices)

  67%33%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	54%	46%
Ensuring you understand the requirements of your end-point assessment	75%	25%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	54%	46%
Providing accessible training resources	62%	38%
Balancing online learning with classroom-based training to suit your apprenticeship	38%	62%
Taking into account your previous learning	67%	33%
Giving you relevant training that helps you perform your job better	46%	54%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	79%	21%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	58%	42%
Supporting you and your apprenticeship	71%	29%
Resolving any issues you have	62%	38%
Preparing you for success in your future career	67%	33%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (25 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 10 employers)

  90%10%

• Communication with employers(selected by 17 employers)

  29%71%

• Getting new apprentices started(selected by 16 employers)

  62%38%

• Improving apprentice skills(selected by 11 employers)

  64%36%

• Working with small numbers of apprentices(selected by 2 employers)

  100%0%

• Initial assessment of apprentices(selected by 6 employers)

  83%17%

• Reporting on progress of apprentices(selected by 15 employers)

  13%87%

• Adapting to my needs(selected by 5 employers)

  40%60%

• Training facilities(selected by 6 employers)

  83%17%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	90%	10%	10
Communication with employers	29%	71%	17
Getting new apprentices started	62%	38%	16
Improving apprentice skills	64%	36%	11
Working with small numbers of apprentices	100%	0%	2
Initial assessment of apprentices	83%	17%	6
Reporting on progress of apprentices	13%	87%	15
Adapting to my needs	40%	60%	5
Training facilities	83%	17%	6

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (27 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 27 apprentices)

  56%44%

• Ensuring you understand the requirements of your end-point assessment(selected by 27 apprentices)

  67%33%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 27 apprentices)

  56%44%

• Providing accessible training resources(selected by 27 apprentices)

  74%26%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 27 apprentices)

  63%37%

• Taking into account your previous learning(selected by 27 apprentices)

  70%30%

• Giving you relevant training that helps you perform your job better(selected by 27 apprentices)

  63%37%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 27 apprentices)

  63%37%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 27 apprentices)

  78%22%

• Supporting you and your apprenticeship(selected by 27 apprentices)

  70%30%

• Resolving any issues you have(selected by 27 apprentices)

  67%33%

• Preparing you for success in your future career(selected by 27 apprentices)

  63%37%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	56%	44%
Ensuring you understand the requirements of your end-point assessment	67%	33%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	56%	44%
Providing accessible training resources	74%	26%
Balancing online learning with classroom-based training to suit your apprenticeship	63%	37%
Taking into account your previous learning	70%	30%
Giving you relevant training that helps you perform your job better	63%	37%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	63%	37%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	78%	22%
Supporting you and your apprenticeship	70%	30%
Resolving any issues you have	67%	33%
Preparing you for success in your future career	63%	37%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (52 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 16 employers)

  88%12%

• Communication with employers(selected by 34 employers)

  56%44%

• Getting new apprentices started(selected by 24 employers)

  79%21%

• Improving apprentice skills(selected by 14 employers)

  93%7%

• Working with small numbers of apprentices(selected by 9 employers)

  67%33%

• Initial assessment of apprentices(selected by 12 employers)

  75%25%

• Reporting on progress of apprentices(selected by 20 employers)

  20%80%

• Adapting to my needs(selected by 7 employers)

  100%0%

• Training facilities(selected by 20 employers)

  90%10%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	88%	12%	16
Communication with employers	56%	44%	34
Getting new apprentices started	79%	21%	24
Improving apprentice skills	93%	7%	14
Working with small numbers of apprentices	67%	33%	9
Initial assessment of apprentices	75%	25%	12
Reporting on progress of apprentices	20%	80%	20
Adapting to my needs	100%	0%	7
Training facilities	90%	10%	20

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (33 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 12 employers)

  75%25%

• Communication with employers(selected by 28 employers)

  64%36%

• Getting new apprentices started(selected by 16 employers)

  62%38%

• Improving apprentice skills(selected by 11 employers)

  73%27%

• Working with small numbers of apprentices(selected by 7 employers)

  71%29%

• Initial assessment of apprentices(selected by 9 employers)

  78%22%

• Reporting on progress of apprentices(selected by 12 employers)

  50%50%

• Adapting to my needs(selected by 13 employers)

  77%23%

• Training facilities(selected by 6 employers)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	75%	25%	12
Communication with employers	64%	36%	28
Getting new apprentices started	62%	38%	16
Improving apprentice skills	73%	27%	11
Working with small numbers of apprentices	71%	29%	7
Initial assessment of apprentices	78%	22%	9
Reporting on progress of apprentices	50%	50%	12
Adapting to my needs	77%	23%	13
Training facilities	100%	0%	6

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (110 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 38 employers)

  84%16%

• Communication with employers(selected by 79 employers)

  53%47%

• Getting new apprentices started(selected by 56 employers)

  70%30%

• Improving apprentice skills(selected by 36 employers)

  78%22%

• Working with small numbers of apprentices(selected by 18 employers)

  72%28%

• Initial assessment of apprentices(selected by 27 employers)

  78%22%

• Reporting on progress of apprentices(selected by 47 employers)

  26%74%

• Adapting to my needs(selected by 25 employers)

  76%24%

• Training facilities(selected by 32 employers)

  91%9%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	84%	16%	38
Communication with employers	53%	47%	79
Getting new apprentices started	70%	30%	56
Improving apprentice skills	78%	22%	36
Working with small numbers of apprentices	72%	28%	18
Initial assessment of apprentices	78%	22%	27
Reporting on progress of apprentices	26%	74%	47
Adapting to my needs	76%	24%	25
Training facilities	91%	9%	32

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (72 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 72 apprentices)

  53%47%

• Ensuring you understand the requirements of your end-point assessment(selected by 72 apprentices)

  68%32%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 72 apprentices)

  51%49%

• Providing accessible training resources(selected by 72 apprentices)

  67%33%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 72 apprentices)

  53%47%

• Taking into account your previous learning(selected by 72 apprentices)

  64%36%

• Giving you relevant training that helps you perform your job better(selected by 72 apprentices)

  53%47%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 72 apprentices)

  71%29%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 72 apprentices)

  69%31%

• Supporting you and your apprenticeship(selected by 72 apprentices)

  65%35%

• Resolving any issues you have(selected by 72 apprentices)

  58%42%

• Preparing you for success in your future career(selected by 72 apprentices)

  60%40%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	53%	47%
Ensuring you understand the requirements of your end-point assessment	68%	32%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	51%	49%
Providing accessible training resources	67%	33%
Balancing online learning with classroom-based training to suit your apprenticeship	53%	47%
Taking into account your previous learning	64%	36%
Giving you relevant training that helps you perform your job better	53%	47%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	71%	29%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	69%	31%
Supporting you and your apprenticeship	65%	35%
Resolving any issues you have	58%	42%
Preparing you for success in your future career	60%	40%

Contact this training provider

• Registered address: Kings Road, Devonport, Plymouth, PL1 5QG
• Email: info@cityplym.ac.uk
• Telephone: 01752 305300
• Website: -

Training provider overview and courses delivered

View 75 courses delivered by this training provider

Select a course to view location, training options and contact details

• Installation and maintenance electrician (level 3)
• Laboratory technician (level 3)
• Property maintenance operative (level 2)
• Nuclear health physics monitor (level 2)
• Motor vehicle service and maintenance technician - light vehicle (level 3)
• Energy manager (level 3)
• Boatbuilder (level 3)
• Engineering design technician (level 3)
• Commis chef (level 2)
• Welder (level 2)
• Multi-positional welder (arc processes) (level 3)
• Hospitality team member (level 2)
• Healthcare science assistant (level 2)
• Healthcare support worker (level 2)
• Operations manager (level 5)
• Team leader (level 3)
• Supply chain warehouse operative (level 2)
• Lead adult care worker (level 3)
• Adult care worker (level 2)
• Customer service practitioner (level 2)
• Hospitality supervisor (level 3)
• Maintenance and operations engineering technician (level 3)
• Senior healthcare support worker (level 3)
• Hairdressing professional (level 2)
• Event assistant (level 3)
• Composites technician (level 3)
• Building services engineering installer (level 2)
• Engineering technician (level 3)
• Chef de partie (level 3)
• Content creator (level 3)
• Horticulture or landscape construction operative (level 2)
• Metrology technician (level 3)
• Building services engineering service and maintenance engineer (level 3)
• Business administrator (level 3)
• Hospitality manager (level 4)
• Plumbing and domestic heating technician (level 3)
• Marine engineer (level 3)
• Carpentry and joinery (level 2)
• Craft carpentry and joinery (level 3)
• Customer service specialist (level 3)
• Bricklayer (level 2)
• Painter and decorator (level 2)
• Teaching assistant (level 3)
• Technician scientist (level 5)
• Learning and development practitioner (level 3)
• Marketing executive (level 4)
• Engineering operative (level 2)
• Beauty therapist (level 2)
• Production chef (level 2)
• Engineering fitter (level 3)
• Live event technician (level 3)
• Metal fabricator (level 3)
• Learning and skills teacher (level 5)
• IT solutions technician (level 3)
• Leisure team member (level 2)
• Early years educator (level 3)
• Digital support technician (level 3)
• Construction quantity surveying technician (level 4)
• Plate welder (level 3)
• Accounts or finance assistant (level 2)
• Lean manufacturing operative (level 2)
• Construction site supervisor (level 4)
• Engineering manufacturing technician (level 4)
• Plasterer (level 2)
• Advanced and creative hair professional (level 3)
• Early years practitioner (level 2)
• Advanced beauty therapist (level 3)
• Junior production coordinator (level 4)
• Peer worker (level 3)
• Lead engineering maintenance technician (level 4)
• Machining technician (level 3)
• Barbering professional (level 2)
• Creative industries production technician (level 3)
• Multi-channel marketer (level 3)
• Engineering and manufacturing support technician (level 3)

City College Plymouth has an enviable reputation for its excellent industry partnerships and its positive relationships with local, regional, national and international employers. These relationships are highly valued by the College and by employers themselves as they provide excellent mutual benefits. As one of the largest training providers in the South West and with a wealth of industry knowledge and experience, we are well placed to support businesses within all industries, and of all sizes, with a broad portfolio of training, from apprenticeships to higher-level skills, and from basic English and maths to management training.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for CITY COLLEGE PLYMOUTH .

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Shortlisted

CITY COLLEGE PLYMOUTH is 1 of 85 training providers for Healthcare support worker (level 2).

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