Training provider

DRL SERVICES LTD

UKPRN 10062212

View training provider details, including courses delivered, achievement rating, participation, reviews and contact details.

Courses offered by this training provider

You can select a course for more information, including how training takes place with locations, course-specific achievement rates and participation.

Apprenticeships

View 6 apprenticeships delivered by this training provider

• Business administrator (level 3)
• Content creator (level 3)
• Customer service practitioner (level 2)
• Security first line manager (level 3)
• Teaching assistant (level 3)
• Team leader (level 3)

---

Achievements and participation rates

This is historical data and might include training this provider no longer offers.

Achievement and participation rate data does not include apprenticeship units.

Achievements

48.5%

of apprentices (15 of 30) completed a course and passed the end-point assessment with this training provider in academic year 2024 to 2025. 51.5% did not pass or left the course before taking their assessment.

65.4% national achievement rate

Participation

57

apprentices have completed a course and taken their end-point assessment with this provider since 2023.

Data for apprenticeships and foundation apprenticeships collected by the Department for Education.

---

Reviews from employers and apprentices

This is the training provider's average review based on all the apprenticeship courses they delivered during the last full academic year (2024 to 2025).

It does not include reviews for apprenticeship units.

Employers

Excellent

average review from 9 employers when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Excellent

average review from 6 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprenticeships and foundation apprenticeships data collected by the Department for Education.

View reviews with feedback from the last 5 years

1 August 2025 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (1 review)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  100%0%

• Communication with employers(selected by 1 employer)

  100%0%

• Improving apprentice skills(selected by 1 employer)

  100%0%

• Reporting on progress of apprentices(selected by 1 employer)

  0%100%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	1
Communication with employers	100%	0%	1
Improving apprentice skills	100%	0%	1
Reporting on progress of apprentices	0%	100%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices have given feedback about this training provider.

1 August 2024 to 31 July 2025

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (9 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  100%0%

• Communication with employers(selected by 7 employers)

  100%0%

• Getting new apprentices started(selected by 3 employers)

  100%0%

• Improving apprentice skills(selected by 9 employers)

  100%0%

• Initial assessment of apprentices(selected by 1 employer)

  100%0%

• Reporting on progress of apprentices(selected by 4 employers)

  100%0%

• Adapting to my needs(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	1
Communication with employers	100%	0%	7
Getting new apprentices started	100%	0%	3
Improving apprentice skills	100%	0%	9
Initial assessment of apprentices	100%	0%	1
Reporting on progress of apprentices	100%	0%	4
Adapting to my needs	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (6 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 6 apprentices)

  100%0%

• Ensuring you understand the requirements of your end-point assessment(selected by 6 apprentices)

  100%0%

Organisation

• Organising well-structured training(selected by 6 apprentices)

  100%0%

• Providing accessible training resources(selected by 6 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 6 apprentices)

  83%17%

• Taking into account your previous learning(selected by 6 apprentices)

  83%17%

• Giving you relevant training that helps you perform your job better(selected by 6 apprentices)

  100%0%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 6 apprentices)

  100%0%

Support

• Helping you learn new skills and develop existing ones(selected by 6 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 6 apprentices)

  100%0%

• Resolving any issues you have(selected by 6 apprentices)

  100%0%

• Preparing you for success in your future career(selected by 6 apprentices)

  83%17%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	100%	0%
Ensuring you understand the requirements of your end-point assessment	100%	0%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	100%	0%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	83%	17%
Taking into account your previous learning	83%	17%
Giving you relevant training that helps you perform your job better	100%	0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	100%	0%
Preparing you for success in your future career	83%	17%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (1 review)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Communication with employers(selected by 1 employer)

  100%0%

• Getting new apprentices started(selected by 1 employer)

  100%0%

• Improving apprentice skills(selected by 1 employer)

  100%0%

• Reporting on progress of apprentices(selected by 1 employer)

  0%100%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	100%	0%	1
Getting new apprentices started	100%	0%	1
Improving apprentice skills	100%	0%	1
Reporting on progress of apprentices	0%	100%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (11 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 2 employers)

  100%0%

• Communication with employers(selected by 9 employers)

  100%0%

• Getting new apprentices started(selected by 4 employers)

  100%0%

• Improving apprentice skills(selected by 11 employers)

  100%0%

• Initial assessment of apprentices(selected by 1 employer)

  100%0%

• Reporting on progress of apprentices(selected by 6 employers)

  67%33%

• Adapting to my needs(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	2
Communication with employers	100%	0%	9
Getting new apprentices started	100%	0%	4
Improving apprentice skills	100%	0%	11
Initial assessment of apprentices	100%	0%	1
Reporting on progress of apprentices	67%	33%	6
Adapting to my needs	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (6 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 6 apprentices)

  100%0%

• Ensuring you understand the requirements of your end-point assessment(selected by 6 apprentices)

  100%0%

Organisation

• Organising well-structured training(selected by 6 apprentices)

  100%0%

• Providing accessible training resources(selected by 6 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 6 apprentices)

  83%17%

• Taking into account your previous learning(selected by 6 apprentices)

  83%17%

• Giving you relevant training that helps you perform your job better(selected by 6 apprentices)

  100%0%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 6 apprentices)

  100%0%

Support

• Helping you learn new skills and develop existing ones(selected by 6 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 6 apprentices)

  100%0%

• Resolving any issues you have(selected by 6 apprentices)

  100%0%

• Preparing you for success in your future career(selected by 6 apprentices)

  83%17%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	100%	0%
Ensuring you understand the requirements of your end-point assessment	100%	0%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	100%	0%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	83%	17%
Taking into account your previous learning	83%	17%
Giving you relevant training that helps you perform your job better	100%	0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	100%	0%
Preparing you for success in your future career	83%	17%

Contact this training provider

• Registered address: DRL SERVICES LTD, Summit House, Horsecroft Road, Harlow, CM19 5BN
• Email: info@drlservices.co.uk
• Telephone: -
• Website: -

Training provider overview

DRL Services deliver a range of training and continuous professional development (CPD) options for individuals and companies. We are passionate about the service we deliver and quality is everything to us. We are here to make sure that your learning is worthwhile, valuable, current and relevant to your job and career objectives. We are passionate about ensuring you develop the skills, knowledge and behaviours required to enable you to thrive in your industry of choice. We offer a flexible approach to education and training, which is designed to suit your lifestyle, home, working commitments and working hours.