Training provider

FASHION RETAIL ACADEMY

UKPRN 10009213

View training provider details, including courses delivered, achievement rating, participation, reviews and contact details.

Courses offered by this training provider

You can select a course for more information, including how training takes place with locations, course-specific achievement rates and participation.

Foundation apprenticeships

View 1 foundation apprenticeship delivered by this training provider

• Software and data foundation apprenticeship (level 2)

Apprenticeships

View 16 apprenticeships delivered by this training provider

• Assistant buyer and merchandiser (level 6)
• Business administrator (level 3)
• Buying and merchandising assistant (level 4)
• Coaching professional (level 5)
• Corporate responsibility and sustainability practitioner (level 4)
• Customer service practitioner (level 2)
• Customer service specialist (level 3)
• Data analyst (level 4)
• Data technician (level 3)
• Fashion and textiles product technologist (level 4)
• Operations manager (level 5)
• Procurement and supply chain practitioner (level 4)
• Retail manager (level 4)
• Retailer (level 2)
• Supply chain practitioner (fast-moving consumer goods (FMCG)) (level 3)
• Team leader (level 3)

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Achievements and participation rates

This is historical data and might include training this provider no longer offers.

Achievement and participation rate data does not include apprenticeship units.

Achievements

55.8%

of apprentices (95 of 170) completed a course and passed the end-point assessment with this training provider in academic year 2024 to 2025. 44.2% did not pass or left the course before taking their assessment.

65.4% national achievement rate

Participation

469

apprentices have completed a course and taken their end-point assessment with this provider since 2019.

Data for apprenticeships and foundation apprenticeships collected by the Department for Education.

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Reviews from employers and apprentices

This is the training provider's average review based on all the apprenticeship courses they delivered during the last full academic year (2024 to 2025).

It does not include reviews for apprenticeship units.

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

No reviews

Not enough apprentices have reviewed this provider.

Apprenticeships and foundation apprenticeships data collected by the Department for Education.

View reviews with feedback from the last 5 years

1 August 2025 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Poor (3 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Communication with employers(selected by 3 employers)

  0%100%

• Improving apprentice skills(selected by 1 employer)

  100%0%

• Working with small numbers of apprentices(selected by 1 employer)

  100%0%

• Initial assessment of apprentices(selected by 1 employer)

  100%0%

• Reporting on progress of apprentices(selected by 3 employers)

  0%100%

• Adapting to my needs(selected by 1 employer)

  100%0%

• Training facilities(selected by 2 employers)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	0%	100%	3
Improving apprentice skills	100%	0%	1
Working with small numbers of apprentices	100%	0%	1
Initial assessment of apprentices	100%	0%	1
Reporting on progress of apprentices	0%	100%	3
Adapting to my needs	100%	0%	1
Training facilities	100%	0%	2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices have given feedback about this training provider.

1 August 2024 to 31 July 2025

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (5 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 5 apprentices)

  100%0%

• Ensuring you understand the requirements of your end-point assessment(selected by 5 apprentices)

  100%0%

Organisation

• Organising well-structured training(selected by 5 apprentices)

  60%40%

• Providing accessible training resources(selected by 5 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 5 apprentices)

  60%40%

• Taking into account your previous learning(selected by 5 apprentices)

  80%20%

• Giving you relevant training that helps you perform your job better(selected by 5 apprentices)

  40%60%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 5 apprentices)

  100%0%

Support

• Helping you learn new skills and develop existing ones(selected by 5 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 5 apprentices)

  100%0%

• Resolving any issues you have(selected by 5 apprentices)

  100%0%

• Preparing you for success in your future career(selected by 5 apprentices)

  80%20%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	100%	0%
Ensuring you understand the requirements of your end-point assessment	100%	0%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	60%	40%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	60%	40%
Taking into account your previous learning	80%	20%
Giving you relevant training that helps you perform your job better	40%	60%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	100%	0%
Preparing you for success in your future career	80%	20%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (2 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Communication with employers(selected by 2 employers)

  50%50%

• Getting new apprentices started(selected by 2 employers)

  50%50%

• Improving apprentice skills(selected by 1 employer)

  0%100%

• Reporting on progress of apprentices(selected by 2 employers)

  50%50%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	50%	50%	2
Getting new apprentices started	50%	50%	2
Improving apprentice skills	0%	100%	1
Reporting on progress of apprentices	50%	50%	2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (7 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 7 apprentices)

  57%43%

• Ensuring you understand the requirements of your end-point assessment(selected by 7 apprentices)

  71%29%

Organisation

• Organising well-structured training(selected by 7 apprentices)

  71%29%

• Providing accessible training resources(selected by 7 apprentices)

  86%14%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 7 apprentices)

  86%14%

• Taking into account your previous learning(selected by 7 apprentices)

  86%14%

• Giving you relevant training that helps you perform your job better(selected by 7 apprentices)

  71%29%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 7 apprentices)

  71%29%

Support

• Helping you learn new skills and develop existing ones(selected by 7 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 7 apprentices)

  100%0%

• Resolving any issues you have(selected by 7 apprentices)

  86%14%

• Preparing you for success in your future career(selected by 7 apprentices)

  100%0%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	57%	43%
Ensuring you understand the requirements of your end-point assessment	71%	29%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	71%	29%
Providing accessible training resources	86%	14%
Balancing online learning with classroom-based training to suit your apprenticeship	86%	14%
Taking into account your previous learning	86%	14%
Giving you relevant training that helps you perform your job better	71%	29%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	71%	29%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	86%	14%
Preparing you for success in your future career	100%	0%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (10 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 2 employers)

  50%50%

• Communication with employers(selected by 7 employers)

  71%29%

• Getting new apprentices started(selected by 7 employers)

  100%0%

• Working with small numbers of apprentices(selected by 3 employers)

  100%0%

• Initial assessment of apprentices(selected by 2 employers)

  100%0%

• Reporting on progress of apprentices(selected by 4 employers)

  75%25%

• Adapting to my needs(selected by 4 employers)

  75%25%

• Training facilities(selected by 2 employers)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	50%	50%	2
Communication with employers	71%	29%	7
Getting new apprentices started	100%	0%	7
Working with small numbers of apprentices	100%	0%	3
Initial assessment of apprentices	100%	0%	2
Reporting on progress of apprentices	75%	25%	4
Adapting to my needs	75%	25%	4
Training facilities	100%	0%	2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (15 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 2 employers)

  50%50%

• Communication with employers(selected by 12 employers)

  50%50%

• Getting new apprentices started(selected by 9 employers)

  89%11%

• Improving apprentice skills(selected by 2 employers)

  50%50%

• Working with small numbers of apprentices(selected by 4 employers)

  100%0%

• Initial assessment of apprentices(selected by 3 employers)

  100%0%

• Reporting on progress of apprentices(selected by 9 employers)

  44%56%

• Adapting to my needs(selected by 5 employers)

  80%20%

• Training facilities(selected by 4 employers)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	50%	50%	2
Communication with employers	50%	50%	12
Getting new apprentices started	89%	11%	9
Improving apprentice skills	50%	50%	2
Working with small numbers of apprentices	100%	0%	4
Initial assessment of apprentices	100%	0%	3
Reporting on progress of apprentices	44%	56%	9
Adapting to my needs	80%	20%	5
Training facilities	100%	0%	4

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (12 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 12 apprentices)

  75%25%

• Ensuring you understand the requirements of your end-point assessment(selected by 12 apprentices)

  83%17%

Organisation

• Organising well-structured training(selected by 12 apprentices)

  67%33%

• Providing accessible training resources(selected by 12 apprentices)

  92%8%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 12 apprentices)

  75%25%

• Taking into account your previous learning(selected by 12 apprentices)

  83%17%

• Giving you relevant training that helps you perform your job better(selected by 12 apprentices)

  58%42%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 12 apprentices)

  83%17%

Support

• Helping you learn new skills and develop existing ones(selected by 12 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 12 apprentices)

  100%0%

• Resolving any issues you have(selected by 12 apprentices)

  92%8%

• Preparing you for success in your future career(selected by 12 apprentices)

  92%8%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	75%	25%
Ensuring you understand the requirements of your end-point assessment	83%	17%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	67%	33%
Providing accessible training resources	92%	8%
Balancing online learning with classroom-based training to suit your apprenticeship	75%	25%
Taking into account your previous learning	83%	17%
Giving you relevant training that helps you perform your job better	58%	42%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	83%	17%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	92%	8%
Preparing you for success in your future career	92%	8%

Contact this training provider

• Registered address: FASHION RETAIL ACADEMY, Electra House, 84 Moorgate, London, EC2M 6SE
• Email: info@fra.ac.uk
• Telephone: 020 7307 2340
• Website: http://www.fashionretailacademy.ac.uk

Training provider overview

The Fashion Retail Academy offers specialist fashion and retail courses, inspiring future talent through programmes tailored to current and future industry needs. We work with over 250 brand partners to create our programmes and to provide industry enrichment for all of our students.

Since 2017, the FRA has trained over 1,400 apprentices from levels 2 to 6 and have branched out into providing bespoke apprenticeships in areas including management, data science, travel, sustainability and garment technology. All of our apprentices receive industry enrichment and masterclasses, with customised course content tailored to the brand’s individual needs.