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of apprentices (56 of 100) completed a course and passed the end-point assessment with this training provider in academic year 2023 to 2024. 44.4% did not pass or left the course before taking their assessment.
60.5% national achievement rate
Participation
189
apprentices have completed a course and taken their end-point assessment with this provider since 2020.
Data for all courses delivered by this provider, collected by the Department for Education.
Employer and apprentice reviews for this training provider
Employers
No reviews
Not enough employers have reviewed this provider.
Apprentices
No reviews
Not enough apprentices have reviewed this provider.
Combined reviews for all courses delivered by this provider in the last full academic year (2024 to 2025). Data collected by Department for Education.
These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
No results. Not enough employers have given feedback about this training provider.
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices have given feedback about this training provider.
1 August 2024 to 31 July 2025
These reviews are for all courses delivered by this provider in the last full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
No results. Not enough employers gave feedback about this training provider.
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices gave feedback about this training provider.
1 August 2023 to 31 July 2024
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
No results. Not enough employers gave feedback about this training provider.
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Poor(5 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 5 apprentices)
40%60%
Ensuring you understand the requirements of your end-point assessment(selected by 5 apprentices)
20%80%
Organisation
Organising well-structured training(selected by 5 apprentices)
20%80%
Providing accessible training resources(selected by 5 apprentices)
40%60%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 5 apprentices)
40%60%
Taking into account your previous learning(selected by 5 apprentices)
60%40%
Giving you relevant training that helps you perform your job better(selected by 5 apprentices)
20%80%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 5 apprentices)
20%80%
Support
Helping you learn new skills and develop existing ones(selected by 5 apprentices)
20%80%
Supporting you and your apprenticeship(selected by 5 apprentices)
20%80%
Resolving any issues you have(selected by 5 apprentices)
20%80%
Preparing you for success in your future career(selected by 5 apprentices)
20%80%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
40%
60%
Ensuring you understand the requirements of your end-point assessment
20%
80%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
20%
80%
Providing accessible training resources
40%
60%
Balancing online learning with classroom-based training to suit your apprenticeship
40%
60%
Taking into account your previous learning
60%
40%
Giving you relevant training that helps you perform your job better
20%
80%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
20%
80%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
20%
80%
Supporting you and your apprenticeship
20%
80%
Resolving any issues you have
20%
80%
Preparing you for success in your future career
20%
80%
1 August 2022 to 31 July 2023
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good(4 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 1 employer)
100%0%
Communication with employers(selected by 2 employers)
0%100%
Getting new apprentices started(selected by 2 employers)
100%0%
Improving apprentice skills(selected by 1 employer)
100%0%
Working with small numbers of apprentices(selected by 2 employers)
100%0%
Initial assessment of apprentices(selected by 1 employer)
100%0%
Reporting on progress of apprentices(selected by 3 employers)
0%100%
Adapting to my needs(selected by 3 employers)
33%67%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
100%
0%
1
Communication with employers
0%
100%
2
Getting new apprentices started
100%
0%
2
Improving apprentice skills
100%
0%
1
Working with small numbers of apprentices
100%
0%
2
Initial assessment of apprentices
100%
0%
1
Reporting on progress of apprentices
0%
100%
3
Adapting to my needs
33%
67%
3
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(21 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 21 apprentices)
67%33%
Ensuring you understand the requirements of your end-point assessment(selected by 21 apprentices)
90%10%
Organisation
Organising well-structured training(selected by 21 apprentices)
86%14%
Providing accessible training resources(selected by 21 apprentices)
90%10%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 21 apprentices)
81%19%
Taking into account your previous learning(selected by 21 apprentices)
90%10%
Giving you relevant training that helps you perform your job better(selected by 21 apprentices)
90%10%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 21 apprentices)
81%19%
Support
Helping you learn new skills and develop existing ones(selected by 21 apprentices)
90%10%
Supporting you and your apprenticeship(selected by 21 apprentices)
81%19%
Resolving any issues you have(selected by 21 apprentices)
86%14%
Preparing you for success in your future career(selected by 21 apprentices)
95%5%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
67%
33%
Ensuring you understand the requirements of your end-point assessment
90%
10%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
86%
14%
Providing accessible training resources
90%
10%
Balancing online learning with classroom-based training to suit your apprenticeship
81%
19%
Taking into account your previous learning
90%
10%
Giving you relevant training that helps you perform your job better
90%
10%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
81%
19%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
90%
10%
Supporting you and your apprenticeship
81%
19%
Resolving any issues you have
86%
14%
Preparing you for success in your future career
95%
5%
1 August 2021 to 31 July 2022
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good(6 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 2 employers)
100%0%
Communication with employers(selected by 4 employers)
0%100%
Getting new apprentices started(selected by 4 employers)
100%0%
Improving apprentice skills(selected by 5 employers)
100%0%
Initial assessment of apprentices(selected by 3 employers)
100%0%
Reporting on progress of apprentices(selected by 5 employers)
0%100%
Adapting to my needs(selected by 1 employer)
100%0%
Training facilities(selected by 2 employers)
0%100%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
100%
0%
2
Communication with employers
0%
100%
4
Getting new apprentices started
100%
0%
4
Improving apprentice skills
100%
0%
5
Initial assessment of apprentices
100%
0%
3
Reporting on progress of apprentices
0%
100%
5
Adapting to my needs
100%
0%
1
Training facilities
0%
100%
2
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices gave feedback about this training provider.
1 August 2021 to today
These reviews are for all courses delivered by this provider in the last 5 academic years.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good(10 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 3 employers)
100%0%
Communication with employers(selected by 6 employers)
0%100%
Getting new apprentices started(selected by 6 employers)
100%0%
Improving apprentice skills(selected by 6 employers)
100%0%
Working with small numbers of apprentices(selected by 2 employers)
100%0%
Initial assessment of apprentices(selected by 4 employers)
100%0%
Reporting on progress of apprentices(selected by 8 employers)
0%100%
Adapting to my needs(selected by 4 employers)
50%50%
Training facilities(selected by 2 employers)
0%100%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
100%
0%
3
Communication with employers
0%
100%
6
Getting new apprentices started
100%
0%
6
Improving apprentice skills
100%
0%
6
Working with small numbers of apprentices
100%
0%
2
Initial assessment of apprentices
100%
0%
4
Reporting on progress of apprentices
0%
100%
8
Adapting to my needs
50%
50%
4
Training facilities
0%
100%
2
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(26 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 26 apprentices)
62%38%
Ensuring you understand the requirements of your end-point assessment(selected by 26 apprentices)
77%23%
Organisation
Organising well-structured training(selected by 26 apprentices)
73%27%
Providing accessible training resources(selected by 26 apprentices)
81%19%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 26 apprentices)
73%27%
Taking into account your previous learning(selected by 26 apprentices)
85%15%
Giving you relevant training that helps you perform your job better(selected by 26 apprentices)
77%23%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 26 apprentices)
69%31%
Support
Helping you learn new skills and develop existing ones(selected by 26 apprentices)
77%23%
Supporting you and your apprenticeship(selected by 26 apprentices)
69%31%
Resolving any issues you have(selected by 26 apprentices)
73%27%
Preparing you for success in your future career(selected by 26 apprentices)
81%19%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
62%
38%
Ensuring you understand the requirements of your end-point assessment
77%
23%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
73%
27%
Providing accessible training resources
81%
19%
Balancing online learning with classroom-based training to suit your apprenticeship
73%
27%
Taking into account your previous learning
85%
15%
Giving you relevant training that helps you perform your job better
77%
23%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
69%
31%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
77%
23%
Supporting you and your apprenticeship
69%
31%
Resolving any issues you have
73%
27%
Preparing you for success in your future career
81%
19%
Contact this training provider
Registered address
NORTH WEST COMMUNITY SERVICES TRAINING LTD, 238 Station Road, Addlestone, KT15 2PS
Email
-
Telephone
01515 215888
Website
-
Training provider overview
North West Community Services Training Ltd have been established since 1986. The company was set up to provide support, welfare education and training to people throughout North West region. Our Mission is to:
"Deliver quality first class training to enhance a range of skills for your professional development leading to recognised qualifications and improved employment prospects."
We operate apprenticeships at Intermediate, Advanced & Higher levels. We specialise in Health & Social Care, Childcare, Teaching Assistant, Business Administration, Team Leading & Management.
We operate Traineeship Programme which delivers skills to young people who aren't ready for the apprenticeship & can provide employers with a young person who will have gained valuable skills to progress into employment with them.