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Trading names:

About this provider

The Credit Services Association is a Trade Association which represents the Debt Collection/Purchase Sector in the UK. Amongst a range of services we provide including a binding code of conduct for members,compliance advice and guidance, we offer training and qualifications in Debt Collection and Compliance. Our apprenticeship programmes are available across England and we specialise in Credit and Collections,Compliance and Counter Fraud Investigation . Wholly employer-owned, our apprenticeship programmes are designed to meet the needs of your business and we work in full partnership with employers to ensure your apprenticeship programmes add real value to your recruitment, talent management and people development strategy.

What employers are saying

Based on 84 reviews from employers that work with this training provider.

Find out how these reviews work

Overall rating from October 2018 to now

  • Excellent 21 out of 84 reviews
  • Good 58 out of 84 reviews
  • Poor 5 out of 84 reviews
  • Very poor 0 out of 84 reviews


  • Working with small numbers of apprentices (42)
  • Communication with employers (35)
  • Getting new apprentices started (26)
  • Providing the right training at the right time (20)
  • Adapting to my needs (17)
  • Improving apprentice skills (16)
  • Initial assessment of apprentices (11)
  • Training facilities (8)
  • Reporting on progress of apprentices (7)

Things to improve

  • Reporting on progress of apprentices (39)
  • Communication with employers (28)
  • Adapting to my needs (6)
  • Initial assessment of apprentices (5)
  • Providing the right training at the right time (5)
  • Training facilities (4)
  • Getting new apprentices started (3)
  • Improving apprentice skills (2)
  • Working with small numbers of apprentices (2)

6 Apprenticeships offered

Apprenticeship Type Level View details
Advanced credit controller / debt collection specialist Standard 3 Details
Compliance / risk officer Standard 3 Details
Counter Fraud Investigator Standard 4 Details
Credit controller / collector Standard 2 Details
Regulatory Compliance Officer Standard 4 Details
Senior compliance / risk specialist Standard 6 Details

Contact details

Phone number:
0191 217 0775

Annual survey results

Employer satisfaction:
no data available
Learner satisfaction:
no data available

Content disclaimer

Education and Skills Funding Agency cannot guarantee the accuracy of course information on this site and makes no representations about the quality of any courses which appear on the site. Education and Skills Funding Agency is not liable for any losses suffered as a result of any party relying on the course information provided.

Explain levels

Apprenticeships are set at different levels of difficulty from the equivalent of GCSE (level 2) up to postgraduate (level 7)

More about levels