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Trading names:

About this provider

Capita PLC is a national company that delivers high quality apprenticeships across the country.

We currently offer apprenticeships in key areas including Financial Services, Business Operations, Procurement, Project Management, Administration, Customer Service and IT, enabling us to support employers and apprentices to meet their business and career aspirations.

As an Ofsted Good provider, quality and service are at the heart of our operation, ensuring that our core offer is first class and also allowing us to respond to employer needs for new apprenticeship opportunities.

What employers are saying

Based on 63 reviews from employers that work with this training provider.

Find out how these reviews work

Overall rating from October 2018 to now

  • Excellent 0 out of 63 reviews
  • Good 35 out of 63 reviews
  • Poor 18 out of 63 reviews
  • Very poor 10 out of 63 reviews


  • Communication with employers (13)
  • Initial assessment of apprentices (13)
  • Improving apprentice skills (11)
  • Getting new apprentices started (9)
  • Adapting to my needs (8)
  • Reporting on progress of apprentices (7)
  • Working with small numbers of apprentices (5)
  • Providing the right training at the right time (4)
  • Training facilities (1)

Things to improve

  • Communication with employers (33)
  • Reporting on progress of apprentices (29)
  • Getting new apprentices started (26)
  • Providing the right training at the right time (18)
  • Adapting to my needs (11)
  • Improving apprentice skills (9)
  • Initial assessment of apprentices (9)
  • Working with small numbers of apprentices (3)
  • Training facilities (1)

16 Apprenticeships offered

Apprenticeship Type Level View details
Associate project manager Standard 4 Details
Business Administrator Standard 3 Details
Business and Professional Administration Framework 4 Details
Commercial Procurement and Supply Standard 4 Details
Customer service practitioner Standard 2 Details
Customer Service Specialist Standard 3 Details
Financial services administrator Standard 3 Details
Financial services customer adviser Standard 2 Details
IT, Software, Web and Telecoms Professionals Framework 3 Details
Operational Firefighter Standard 3 Details
Operations / departmental manager Standard 5 Details
Policy Officer Standard 4 Details
Public service operational delivery officer Standard 3 Details
Relationship manager (banking) Standard 6 Details
Senior financial services customer adviser Standard 3 Details
Team leader / supervisor Standard 3 Details

Contact details

Phone number:
0800 029 4500

Annual survey results

Employer satisfaction:
Learner satisfaction:
Source: FE Choices

Content disclaimer

Education and Skills Funding Agency cannot guarantee the accuracy of course information on this site and makes no representations about the quality of any courses which appear on the site. Education and Skills Funding Agency is not liable for any losses suffered as a result of any party relying on the course information provided.

Explain levels

Apprenticeships are set at different levels of difficulty from the equivalent of GCSE (level 2) up to postgraduate (level 7)

More about levels