Apprenticeship training course
Digital device repair technician (level 3)
To manage the process of repairs to digital devices and replace device parts from end to end.
- Qualification level
-
3
Equivalent to A level. - Typical duration
- 21 months
- Apprenticeship category
- Digital
- Maximum funding
-
£11,000
Maximum amount government will fund
for apprenticeship training. - Also known as
-
- Digital device refurbishment technician
- Digital engineer
- Digital support advisor
- Digital technician
- Hardware engineer
- Mobile device repair technician
- Mobile phone repair technician
- Smartphone device repair technician
- Skills
-
Skills an apprentice will learn
- Use communication methods such as written, verbal or electronic, using industry terminology.
- Extract key information to undertake repair process.
- Follow all guidelines in line with relevant data protection legislation, ensuring all safety precautions are taken with consumer data.
- Manage customer expectations.
- Comply with health and safety and environmental legislation, policies and procedures.
- Comply with procedures for usage of equipment in accordance with usage guidelines.
- Assess and interpret risk to inform safe working practices.
- Analyse, evaluate and advise the client about options for keeping technology alive for longer.
- Apply environmental and sustainability procedures in compliance with regulations and standards for example, segregate resources for reuse, recycling and disposal.
- Research industry updates, select and implement for the device and provide updates to stakeholders affected by the change.
- Install relevant software or firmware.
- Use continuous improvement principles and techniques, to make recommendations and share good practice.
- Comply with processes in place to reduce Electro-Static Discharge ESD.
- Maintain own workstation.
- Use diagnostic tools to interpret faults, including no fault devices.
- Record required information with accuracy.
- Interpret manufacturers official repair guidance to decide on the most effective or practical fix for specific devices and shares with stakeholders.
- Identify physical indicators of fault causes.
- Replace a main PCB Printed Circuit Board.
- Plan and prioritise own workload using time management techniques.
- Comply with repair and refurbishment quality assurance standards.
- Repair a digital device by applying repair practices and techniques.
- Replace common user-repairable components in devices.
Full information on Digital device repair technician (level 3) is available from the Institute for Apprenticeships and Technical Education.
Find training providers for this course
Apprenticeship location
hammersmith and fulham, greater london Remove location