Apprenticeship training course
Digital device repair technician (level 3)
To manage the process of repairs to digital devices and replace device parts from end to end.
- Qualification level
-
3
Equivalent to A level. - Typical duration
- 21 months
- Apprenticeship category
- Digital
- Maximum funding
-
£11,000
Maximum amount government will fund
for apprenticeship training. - Also known as
-
- Digital device refurbishment technician
- Digital engineer
- Digital support advisor
- Digital technician
- Hardware engineer
- Mobile device repair technician
- Mobile phone repair technician
- Smartphone device repair technician
- Skills
-
Skills an apprentice will learn
- Use communication methods such as written, verbal or electronic, using industry terminology.
- Extract key information to undertake repair process.
- Follow all guidelines in line with relevant data protection legislation, ensuring all safety precautions are taken with consumer data.
- Manage customer expectations.
- Comply with health and safety and environmental legislation, policies and procedures.
- Comply with procedures for usage of equipment in accordance with usage guidelines.
- Assess and interpret risk to inform safe working practices.
- Analyse, evaluate and advise the client about options for keeping technology alive for longer.
- Apply environmental and sustainability procedures in compliance with regulations and standards for example, segregate resources for reuse, recycling and disposal.
- Research industry updates, select and implement for the device and provide updates to stakeholders affected by the change.
- Install relevant software or firmware.
- Use continuous improvement principles and techniques, to make recommendations and share good practice.
- Comply with processes in place to reduce Electro-Static Discharge ESD.
- Maintain own workstation.
- Use diagnostic tools to interpret faults, including no fault devices.
- Record required information with accuracy.
- Interpret manufacturers official repair guidance to decide on the most effective or practical fix for specific devices and shares with stakeholders.
- Identify physical indicators of fault causes.
- Replace a main PCB Printed Circuit Board.
- Plan and prioritise own workload using time management techniques.
- Comply with repair and refurbishment quality assurance standards.
- Repair a digital device by applying repair practices and techniques.
- Replace common user-repairable components in devices.
Full information on Digital device repair technician (level 3) is available from the Institute for Apprenticeships and Technical Education.