Apprenticeship training course

Digital device repair technician (level 3)

To manage the process of repairs to digital devices and replace device parts from end to end.

• Qualification level: 3 ; Equivalent to A level.
• Typical duration: 21 months
• Apprenticeship category: Digital
• Maximum funding: £11,000 ; Maximum amount government will fund ; for apprenticeship training.
• Also known as:
  • Digital device refurbishment technician
  • Digital engineer
  • Digital support advisor
  • Digital technician
  • Hardware engineer
  • Mobile device repair technician
  • Mobile phone repair technician
  • Smartphone device repair technician
• Skills:
  Skills an apprentice will learn

  • Use communication methods such as written, verbal or electronic, using industry terminology.
  • Extract key information to undertake repair process.
  • Follow all guidelines in line with relevant data protection legislation, ensuring all safety precautions are taken with consumer data.
  • Manage customer expectations.
  • Comply with health and safety and environmental legislation, policies and procedures.
  • Comply with procedures for usage of equipment in accordance with usage guidelines.
  • Assess and interpret risk to inform safe working practices.
  • Analyse, evaluate and advise the client about options for keeping technology alive for longer.
  • Apply environmental and sustainability procedures in compliance with regulations and standards for example, segregate resources for reuse, recycling and disposal.
  • Research industry updates, select and implement for the device and provide updates to stakeholders affected by the change.
  • Install relevant software or firmware.
  • Use continuous improvement principles and techniques, to make recommendations and share good practice.
  • Comply with processes in place to reduce Electro-Static Discharge ESD.
  • Maintain own workstation.
  • Use diagnostic tools to interpret faults, including no fault devices.
  • Record required information with accuracy.
  • Interpret manufacturers official repair guidance to decide on the most effective or practical fix for specific devices and shares with stakeholders.
  • Identify physical indicators of fault causes.
  • Replace a main PCB Printed Circuit Board.
  • Plan and prioritise own workload using time management techniques.
  • Comply with repair and refurbishment quality assurance standards.
  • Repair a digital device by applying repair practices and techniques.
  • Replace common user-repairable components in devices.

Full information on Digital device repair technician (level 3) is available from the Institute for Apprenticeships and Technical Education.

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