Apprenticeship training course

Transport scheduler (level 3)

Supporting the safe and efficient operation of the aviation, tram, bus, coach and rail transport networks

• Qualification level: 3 ; Equivalent to A level.
• Typical duration: 18 months
• Apprenticeship category: Transport and logistics
• Maximum funding: £8,000 ; Maximum amount government will fund ; for apprenticeship training.
• Also known as:
  • Aviation scheduler
  • Line reliability support analyst
  • Operational planner
  • Operational planning assistant
  • Performance information administrator.
  • Support reliability analyst
  • Train planner
• Skills:
  Skills an apprentice will learn

  • Respond to sector and organisational specific handover data.
  • Carry out and record CPD.
  • Create timetables, schedules, rosters or diagrams.
  • Revise timetables, schedules, rosters or diagrams.
  • Use organisational digital platforms, for example, ATTUne, AIMs, Omnibus. Comply with GDPR and cybersecurity requirements.
  • Undertake pre-planning activities to identify considerations to be made in relation to transport services, for example, research country specific medical and visa requirements, review local, national and international events calendars, consider transport service capacity
  • Liaise with internal and external stakeholders to ensure access to travel routes and where required, register timetables, schedules, rosters or diagrams.
  • Comply with sector legislation for example union agreements, commercial contracts.
  • Monitor and assess the performance of transport services, intervening and providing support when required.
  • Respond to prolonged or persistent disruption to transport services, ensuring solutions take into consideration the requirements of internal and external stakeholders.
  • Support situations that occur due unforeseen circumstances, contributing where required in line with organisational procedures and industry specific practices, for example, emergency situations, extreme weather conditions, industrial action.
  • Liaise with internal and external stakeholders to ensure full support is offered during situations that occur due to unforeseen circumstances, for example, emergency situations, extreme weather conditions, industrial action.
  • Identify non-compliance in transport services through monitoring activities.
  • Escalate situations to the appropriate person or authority.
  • Manage own workload to ensure that contributions to organisational objectives meet all requirements.
  • Make operational performance improvements.
  • Communicate with others verbally for example, colleagues and stakeholders.
  • Communicate in writing with others for example, internal and external customers, colleagues, and managers.
  • Comply with regulations, standards, and guidance, including environmental and sustainability regulations.
  • Follow equity, diversity, and inclusion principles.
  • Record or enter information - paper based or electronic. For example, risk assessments, handover documents, work sheets, checklists, and any legal reporting requirements

Full information on Transport scheduler (level 3) is available from the Institute for Apprenticeships and Technical Education.

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