Apprenticeship training course

Water industry network technician (level 3)

Water industry network technicians respond to incidents and monitor water or waste water networks, resolving issues or identifying action required.

• Qualification level: 3 ; Equivalent to A level.
• Typical duration: 30 months
• Apprenticeship category: Engineering and manufacturing
• Maximum funding: £15,000 ; Maximum amount government will fund ; for apprenticeship training.
• Also known as:
  • Network customer technician or inspectors
  • Quality assurance technician
  • Sewer network inspector
  • Sewerage technician
  • Wastewater network technician
  • Wastewater sewerage network technician
  • Water distribution leakage technician
  • Water distribution network technician
  • Water field technician
  • Water recycling technician
• Skills:
  Skills an apprentice will learn

  • Comply with (water or wastewater) industry regulations and procedures.
  • Complete risk assessments: identify and document risks and hazards in the workplace. Apply control measures.
  • Comply with health and safety regulations, and safe working and security practices and procedures.
  • Set out and remove signing, lighting, and guarding.
  • Conduct vehicle checks.
  • Conduct and assess impact of activity for example, environmental, cost, reputation, safety, and health. Apply control measures.
  • Comply with environmental and sustainability regulations and requirements . For example, safe disposal of waste, re-cycling or re-use of materials, and efficient use of resources.
  • Apply principles of sustainable development. For example, in choice of materials.
  • Trace and locate network services.
  • Collect mitigation data or evidence.
  • Check technician tools and equipment. Conduct maintenance for example, calibration.
  • Identify issues. Apply fault-finding and problem-solving techniques: identify root cause. Resolve faults.
  • Consider, identify, and promote areas for improvement. For example, in relation to quality, cost, time, safety, and impact.
  • Use information technology. Follow cyber security requirements. Comply with GDPR.
  • Interpret digital mapping systems and update.
  • Complete work documentation: enter and record data and information using digital technology for example, hand-held devices.
  • Read and interpret written information. For example, work instructions, and service level agreements.
  • Identify and organise resources to complete tasks. For example, equipment, traffic management, and personnel.
  • Prioritise work activities.
  • Communicate verbally and in writing. For example, with colleagues, customers, and stakeholders. Use water industry terminology where appropriate.
  • Identify and escalate issues.
  • Provide advice and guidance to customers.
  • Liaise with, negotiate with, and handle conflict in individual or group environments.

Full information on Water industry network technician (level 3) is available from the Institute for Apprenticeships and Technical Education.

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