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Apprenticeship training course

Urban driver (level 2)

Transport goods by road to an agreed destination, quality and time standard.

Qualification level
Equivalent to GCSE.
Typical duration
12 months
Apprenticeship category
Transport and logistics
Maximum funding
Maximum amount government will fund
for apprenticeship training.
Also known as
  • Customer delivery driver
  • Delivery driver
  • HGV driver
  • Urban driver
Skills an apprentice will learn
  • Prepare a fixed axle vehicle over 3500 kg in weight for the planned daily workload. This includes the cab, fluid levels, and general inspection.
  • Monitor charge or fuel level of the vehicle to meet the daily requirements of the urban schedule
  • Monitor the vehicle for defects.
  • Co-ordinate own work with others to meet business priorities.
  • Apply protections, manual handling and mechanical aids to the situation, when loading or off-loading goods.
  • Prepare, position and secure goods appropriate for the goods type, the vehicle type and the urban conditions.
  • Manage goods in transit. For example, security, and checking seals for signs of damage and leaks.
  • Plan and/or adapt a driving route to meet contractual arrangements. For example single and multiple urban deliveries or collections.
  • Drive fixed axle vehicles over 3500 kg in weight considering all relevant factors. This includes vehicle type, road surface, goods, environmental conditions, vulnerable road users and pedestrians
  • Use on-board electronic systems in line with operating procedures.
  • Respond and adapt to urban driving incidents, accidents roadworks and hazards.
  • Manoeuvre fixed axle vehicles over 3500 kg in weight on site. For example, a customer driveway, building site, or recycling centre.
  • Perform dynamic risk assessment of a site and take remedial action. For example, adjusting or aborting a delivery or collection due to safety issues.
  • Manage relationships that enable successful urban delivery, collection and on-site contracts.
  • Adapt communication style to meet the needs of the audience.
  • Utilise available IT systems to manage data relating to the delivery/collection contract.
  • Complete contractual obligations on site. For example, installing white goods in a home, or removing waste, leaving the site to the expected standard.
  • Brief the customer on the technical specifications of the delivery, collection or installation, answering questions. This could mean, for instance, demonstrating how a product works.
  • Adjust the services provided in response to customer requirements, within the limits of own role.
  • Comply with relevant legislation and regulation, both when driving and on site

Full information on Urban driver (level 2) is available from the Institute for Apprenticeships and Technical Education.

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Apprenticeship location

L18 Liverpool Remove location

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