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Apprenticeship training course

Urban driver (level 2)

Transport goods by road to an agreed destination, quality and time standard.

Qualification level
2
Equivalent to GCSE.
Typical duration
12 months
Apprenticeship category
Transport and logistics
Maximum funding
£5,000
Maximum amount government will fund
for apprenticeship training.
Also known as
  • Customer delivery driver
  • Delivery driver
  • HGV driver
  • Urban driver
Skills
Skills an apprentice will learn
  • Prepare a fixed axle vehicle over 3500 kg in weight for the planned daily workload. This includes the cab, fluid levels, and general inspection.
  • Monitor charge or fuel level of the vehicle to meet the daily requirements of the urban schedule
  • Monitor the vehicle for defects.
  • Co-ordinate own work with others to meet business priorities.
  • Apply protections, manual handling and mechanical aids to the situation, when loading or off-loading goods.
  • Prepare, position and secure goods appropriate for the goods type, the vehicle type and the urban conditions.
  • Manage goods in transit. For example, security, and checking seals for signs of damage and leaks.
  • Plan and/or adapt a driving route to meet contractual arrangements. For example single and multiple urban deliveries or collections.
  • Drive fixed axle vehicles over 3500 kg in weight considering all relevant factors. This includes vehicle type, road surface, goods, environmental conditions, vulnerable road users and pedestrians
  • Use on-board electronic systems in line with operating procedures.
  • Respond and adapt to urban driving incidents, accidents roadworks and hazards.
  • Manoeuvre fixed axle vehicles over 3500 kg in weight on site. For example, a customer driveway, building site, or recycling centre.
  • Perform dynamic risk assessment of a site and take remedial action. For example, adjusting or aborting a delivery or collection due to safety issues.
  • Manage relationships that enable successful urban delivery, collection and on-site contracts.
  • Adapt communication style to meet the needs of the audience.
  • Utilise available IT systems to manage data relating to the delivery/collection contract.
  • Complete contractual obligations on site. For example, installing white goods in a home, or removing waste, leaving the site to the expected standard.
  • Brief the customer on the technical specifications of the delivery, collection or installation, answering questions. This could mean, for instance, demonstrating how a product works.
  • Adjust the services provided in response to customer requirements, within the limits of own role.
  • Comply with relevant legislation and regulation, both when driving and on site

Full information on Urban driver (level 2) is available from the Institute for Apprenticeships and Technical Education.

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Apprenticeship location

Canterbury, Kent Remove location

17 providers available for this apprenticeship location

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