Apprenticeship training course

Urban driver (level 2)

There are 13 training providers who offer this course.

Information about Urban driver (level 2)

Transport goods by road to an agreed destination, quality and time standard.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • Urban vehicle preparation and maintenance requirements, within limits of own role.
  • Different types of goods transported by fixed axle vehicles over 3500 kg in weight.
  • Personal protective equipment selection and use.
  • The principles of load and weight distribution applicable to fixed axle vehicles over 3500 kg in weight.
  • Mechanical and manual handling techniques when using auxiliary equipment. For example, using a mechanical grab for waste collection.
  • The capability and limitations of fixed axle vehicles over 3500 kg in weight. This includes manoeuvrability, space requirements, access requirements, legal restrictions and physical constraints.
  • The regulations and legislation that impact on professional driving. For example, the drivers’ hours and working time directive.
  • The highway code road laws and road restrictions applicable to category C and C1 licence holders.
  • A range of driving techniques applicable to fixed axle vehicles over 3500 kg in weight.
  • Methods to counteract for road and weather conditions impacting fixed axle vehicles over 3500 kg in weight.
  • The features found in urban environments including congestion charging, street furniture, pedestrians, and other road users.
  • Map reading techniques relating to the UK road network and urban environments.
  • Hazard perception techniques when driving, including the different approaches used in urban areas and other UK road environments.
  • Accident reporting and incident management.
  • Environmental and sustainability factors when driving in urban areas.
  • Techniques for protecting goods in urban areas, including both when in transit and when the vehicle is unattended.
  • Uses and limitations of urban vehicle in-cab technology for safety, reporting and compliance. This includes driver aids, telematics, handheld terminals, and on-board weighing systems.
  • The importance of brand identity in the urban delivery sector.
  • The role of customer services standards in urban delivery, including the impact that own service provision can have on both the customer and on the wider organisation.
  • Different forms of communication. For example, electronic, written and in-person.
  • A range of dynamic risk assessment methods and associated reporting.
  • The different regulations and legislation that apply when working on-site. For example, compliance and health and safety requirements in yards, businesses, and homes.
  • Techniques for managing own well-being (physical and mental health) in an urban delivery environment.
  • The different types of organisation that make up the urban delivery supply chain.
  • The range and applications of own organisations products and on-site services.

  Skills

  • Prepare a fixed axle vehicle over 3500 kg in weight for the planned daily workload. This includes the cab, fluid levels, and general inspection.
  • Monitor charge or fuel level of the vehicle to meet the daily requirements of the urban schedule
  • Monitor the vehicle for defects.
  • Co-ordinate own work with others to meet business priorities.
  • Apply protections, manual handling and mechanical aids to the situation, when loading or off-loading goods.
  • Prepare, position and secure goods appropriate for the goods type, the vehicle type and the urban conditions.
  • Manage goods in transit. For example, security, and checking seals for signs of damage and leaks.
  • Plan and/or adapt a driving route to meet contractual arrangements. For example single and multiple urban deliveries or collections.
  • Drive fixed axle vehicles over 3500 kg in weight considering all relevant factors. This includes vehicle type, road surface, goods, environmental conditions, vulnerable road users and pedestrians
  • Use on-board electronic systems in line with operating procedures.
  • Respond and adapt to urban driving incidents, accidents roadworks and hazards.
  • Manoeuvre fixed axle vehicles over 3500 kg in weight on site. For example, a customer driveway, building site, or recycling centre.
  • Perform dynamic risk assessment of a site and take remedial action. For example, adjusting or aborting a delivery or collection due to safety issues.
  • Manage relationships that enable successful urban delivery, collection and on-site contracts.
  • Adapt communication style to meet the needs of the audience.
  • Utilise available IT systems to manage data relating to the delivery/collection contract.
  • Complete contractual obligations on site. For example, installing white goods in a home, or removing waste, leaving the site to the expected standard.
  • Brief the customer on the technical specifications of the delivery, collection or installation, answering questions. This could mean, for instance, demonstrating how a product works.
  • Adjust the services provided in response to customer requirements, within the limits of own role.
  • Comply with relevant legislation and regulation, both when driving and on site

  Behaviours

  • Work flexibly (for example, working alone and in a team as required).
  • Puts safety first for themselves and others.
  • Respectful of others.
  • Takes ownership of own work.
  • Sources solutions.
  • Committed to keeping continuous professional development up to date with industry best practice.
  • Acts in a professional and ethical manner.
• Apprenticeship category (sector): Transport and logistics
• Qualification level: 2; Equal to GCSE
• Course duration: 12 months
• Funding: £8,000 ; Maximum government funding for ; apprenticeship training and assessment costs.
• Job titles include:
  • Urban driver
  • Customer delivery driver
  • HGV driver
  • Delivery driver

View more information about Urban driver (level 2) from the Institute for Apprenticeships and Technical Education.