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Apprenticeship training course

Senior housing and property management (level 4)

Managing housing or property related services, leading a team and taking responsibility for the cost effectiveness and efficiency of their business area.

Qualification level
4
Equivalent to higher national certificate (HNC).
Typical duration
18 months
Apprenticeship category
Sales, marketing and procurement
Maximum funding
£9,000
Maximum amount government will fund
for apprenticeship training.
Also known as
  • Assets Manager
  • Incomes Manager
  • Leasehold Manager
  • Lettings Manager
  • Neighbourhood Housing Manager
  • Neighbourhood Investment Manager
  • Property Manager
  • Resident Involvement Manager
  • Supported Housing Manager
  • Voids manager
Skills
Skills an apprentice will learn
  • Provide leadership in relation to the delivery of excellent customer service in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
  • Demonstrate effective and appropriate communication skills, both verbal and written, in order to manage staff, resolve conflict and communicate effectively with clients, customers, stakeholders and/or partner agencies.
  • Lead and work collaboratively with colleagues across the business and in partnership with external organisations to achieve individual, team and business targets.
  • Ensure services meet the needs of vulnerable individuals and groups (including those with complex needs).
  • Undertake data analysis, interrogate,  interpret and disseminate  information using a variety of methods and applications.
  • Influence and negotiate with partners and suppliers.
  • Manage budgets and report on financial performance. Ensure value for money.
  • Demonstrate effective performance management. Take the lead on projects through effective project management.
  • Lead, motivate, manage and develop individuals and teams to ensure excellent services are delivered. Coach, mentor and ensure the well-being of staff.
  • Apply operational and strategic thinking to inform effective decision making to meet individual, team and overall businesses objectives and priorities. Use a flexible and innovative approach to problem solving. Undertake forward planning.
  • Effective use of IT equipment and software.

Full information on Senior housing and property management (level 4) is available from the Institute for Apprenticeships and Technical Education.

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