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Apprenticeship training course

Aviation ground handler (level 2)

Ensure the efficient and effective arrival, turnaround and departure of aircraft.

Qualification level
Equivalent to GCSE.
Typical duration
12 months
Apprenticeship category
Transport and logistics
Maximum funding
Maximum amount government will fund
for apprenticeship training.
Also known as
  • Baggage and handling agent
  • Ground handler
  • Ground handling agent
  • Ramp agent
Skills an apprentice will learn
  • Comply with all aviation regulations, work within legislative guidelines and procedures.
  • Complete and maintain documentation to meet current legislative aviation guidelines.
  • Use aviation systems.
  • Be polite, helpful and customer focused whilst maintaining customer service standards.
  • Adhere to procedures for identification and safe handling of dangerous goods.
  • Work as part of a team, identifying and responding to the needs of individuals, including colleagues, other organisations or customers.
  • Communicate by transmitting and receiving information and recording it as required.
  • Take appropriate action in the event of an incident, disruption or emergency, liaising with relevant people and recording actions and outcomes as required.
  • Use the correct marshalling hand signals and techniques required to safely position and manoeuvre vehicles into and around the aircraft.
  • Complete loading and unloading of aircraft safely within the allocated time in accordance with the LIR and organisational procedures, where applicable including restraint/unrestraint of a ULD and baggage nets following supervisor’s instruction.
  • Correctly interpret information on a LIR and ensure procedures are conducted according to the report
  • Use the correct specialist equipment that is required for specific purposes on, at and around the aircraft to achieve the desired outcome, report on both serviceability and defects in accordance with organisational procedures.
  • Undertake the services required to facilitate an aircraft arrival, departure or turnaround and prepare/configure aircraft holds for departure.
  • Operate equipment in accordance with standard operating procedures and ensure it is stored in a safe secure manner after use.
  • Follow all correct procedures in order to move back the aircraft accurately, safely and promptly.
  • Follow all correct procedures to prepare for and when moving aircraft accurately, safely and promptly.
  • Work collaboratively to reducing the risks and hazards from operating aircraft and vehicles airside.
  • Clearly identify and safely deal with carrying baggage of varying weight and size over a continuous period.
  • Correctly interpret information on a baggage tag and ensure aviation procedures for baggage are followed.
  • Take remedial action upon identification of faults or errors in a timely manner.

Full information on Aviation ground handler (level 2) is available from the Institute for Apprenticeships and Technical Education.

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