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Apprenticeship training course

Anti-social behaviour and community safety officer (level 4)

Investigate reports of anti-social behaviour.

Qualification level
Equivalent to higher national certificate (HNC).
Typical duration
24 months
Apprenticeship category
Protective services
Maximum funding
Maximum amount government will fund
for apprenticeship training.
Also known as
  • ASB Officer
  • Community Safety Officer
  • Tenancy Enforcement Officer
Skills an apprentice will learn
  • Respond effectively and appropriately to reports. Analyse reports of ASB/community safety, identifying priorities and what the next appropriate steps are. Analyse and risk-assess all reports of ASB and community safety issues.
  • Provide a professional and timely response to customer enquiries. Manage expectations and keep the customer informed of progress. Identify potential safeguarding needs of young and vulnerable people.
  • Communicate with customers and stakeholders using a range of methods including face-to-face, telephone, email, letters, reports responding to the needs of a diverse group.
  • Make justifiable and appropriate decisions on the information available.
  • Plan and prioritise work effectively using a range of organisational tools to ensure tasks are completed and deadlines are met.
  • Work effectively and collaboratively with a range of stakeholders and customers to achieve specific targets and outcomes. Comply with court directions and ensure that deadlines are met.
  • Investigate reports of ASB/community safety thoroughly and systematically to understand and analyse underlying issues. Obtaining appropriate evidence.
  • Plan investigations into cases thoroughly and methodically.
  • Interview all parties involved in a case using effective investigative and interview techniques.
  • Understand and gather relevant information and using the full range of tools, powers and support available to resolve ASB/community safety issues.
  • Maintain accurate and appropriately-detailed records and information.
  • Effectively challenge, influence and negotiate with customers, partners and stakeholders to achieve outcomes and resolutions.
  • Prepare a case file for referral to solicitors or for legal proceedings.
  • Effectively present a case and evidence for a review panel or in legal proceedings.

Full information on Anti-social behaviour and community safety officer (level 4) is available from the Institute for Apprenticeships and Technical Education.

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Apprenticeship location

Canterbury, Kent Remove location

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