Training provider

HARTLEPOOL COLLEGE OF FURTHER EDUCATION

UKPRN 10002917

Information communications technician (level 3)

Training options for this course

This provider offers these training options for this course in Canterbury, Kent. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option	Location
At apprentice's workplace Training at the employer's location.	0.0 miles to apprentice's work location
Day release One day a week at the provider's location.	254.4 miles to closest location: Stockton Street, HARTLEPOOL, TS24 7NT

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

No data

Not enough apprentices have completed a course with this provider to show participation

Course-level data collected by the Department for Education.

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Training provider information

Employer and apprentice reviews for this training provider

Employers

Good

average review from 1 employer when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Excellent

average review from 20 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.

View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (1 review)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  100%0%

• Communication with employers(selected by 1 employer)

  0%100%

• Improving apprentice skills(selected by 1 employer)

  0%100%

• Reporting on progress of apprentices(selected by 1 employer)

  0%100%

• Adapting to my needs(selected by 1 employer)

  100%0%

• Training facilities(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	1
Communication with employers	0%	100%	1
Improving apprentice skills	0%	100%	1
Reporting on progress of apprentices	0%	100%	1
Adapting to my needs	100%	0%	1
Training facilities	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (16 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 16 apprentices)

  81%19%

• Ensuring you understand the requirements of your end-point assessment(selected by 16 apprentices)

  81%19%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 16 apprentices)

  94%6%

• Providing accessible training resources(selected by 16 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 16 apprentices)

  88%12%

• Taking into account your previous learning(selected by 16 apprentices)

  100%0%

• Giving you relevant training that helps you perform your job better(selected by 16 apprentices)

  88%12%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 16 apprentices)

  94%6%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 16 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 16 apprentices)

  88%12%

• Resolving any issues you have(selected by 16 apprentices)

  94%6%

• Preparing you for success in your future career(selected by 16 apprentices)

  94%6%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	81%	19%
Ensuring you understand the requirements of your end-point assessment	81%	19%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	94%	6%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	88%	12%
Taking into account your previous learning	100%	0%
Giving you relevant training that helps you perform your job better	88%	12%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	94%	6%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	88%	12%
Resolving any issues you have	94%	6%
Preparing you for success in your future career	94%	6%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (1 review)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Communication with employers(selected by 1 employer)

  0%100%

• Getting new apprentices started(selected by 1 employer)

  100%0%

• Initial assessment of apprentices(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	0%	100%	1
Getting new apprentices started	100%	0%	1
Initial assessment of apprentices	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (20 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 20 apprentices)

  80%20%

• Ensuring you understand the requirements of your end-point assessment(selected by 20 apprentices)

  90%10%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 20 apprentices)

  85%15%

• Providing accessible training resources(selected by 20 apprentices)

  95%5%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 20 apprentices)

  80%20%

• Taking into account your previous learning(selected by 20 apprentices)

  90%10%

• Giving you relevant training that helps you perform your job better(selected by 20 apprentices)

  90%10%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 20 apprentices)

  100%0%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 20 apprentices)

  95%5%

• Supporting you and your apprenticeship(selected by 20 apprentices)

  90%10%

• Resolving any issues you have(selected by 20 apprentices)

  95%5%

• Preparing you for success in your future career(selected by 20 apprentices)

  95%5%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	80%	20%
Ensuring you understand the requirements of your end-point assessment	90%	10%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	85%	15%
Providing accessible training resources	95%	5%
Balancing online learning with classroom-based training to suit your apprenticeship	80%	20%
Taking into account your previous learning	90%	10%
Giving you relevant training that helps you perform your job better	90%	10%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	95%	5%
Supporting you and your apprenticeship	90%	10%
Resolving any issues you have	95%	5%
Preparing you for success in your future career	95%	5%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (22 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 8 employers)

  100%0%

• Communication with employers(selected by 16 employers)

  81%19%

• Getting new apprentices started(selected by 11 employers)

  91%9%

• Improving apprentice skills(selected by 7 employers)

  57%43%

• Working with small numbers of apprentices(selected by 4 employers)

  50%50%

• Initial assessment of apprentices(selected by 2 employers)

  100%0%

• Reporting on progress of apprentices(selected by 13 employers)

  54%46%

• Adapting to my needs(selected by 5 employers)

  60%40%

• Training facilities(selected by 7 employers)

  71%29%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	8
Communication with employers	81%	19%	16
Getting new apprentices started	91%	9%	11
Improving apprentice skills	57%	43%	7
Working with small numbers of apprentices	50%	50%	4
Initial assessment of apprentices	100%	0%	2
Reporting on progress of apprentices	54%	46%	13
Adapting to my needs	60%	40%	5
Training facilities	71%	29%	7

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (23 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 23 apprentices)

  83%17%

• Ensuring you understand the requirements of your end-point assessment(selected by 23 apprentices)

  96%4%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 23 apprentices)

  78%22%

• Providing accessible training resources(selected by 23 apprentices)

  83%17%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 23 apprentices)

  74%26%

• Taking into account your previous learning(selected by 23 apprentices)

  74%26%

• Giving you relevant training that helps you perform your job better(selected by 23 apprentices)

  74%26%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 23 apprentices)

  91%9%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 23 apprentices)

  83%17%

• Supporting you and your apprenticeship(selected by 23 apprentices)

  87%13%

• Resolving any issues you have(selected by 23 apprentices)

  91%9%

• Preparing you for success in your future career(selected by 23 apprentices)

  83%17%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	83%	17%
Ensuring you understand the requirements of your end-point assessment	96%	4%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	78%	22%
Providing accessible training resources	83%	17%
Balancing online learning with classroom-based training to suit your apprenticeship	74%	26%
Taking into account your previous learning	74%	26%
Giving you relevant training that helps you perform your job better	74%	26%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	91%	9%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	83%	17%
Supporting you and your apprenticeship	87%	13%
Resolving any issues you have	91%	9%
Preparing you for success in your future career	83%	17%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (46 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 13 employers)

  77%23%

• Communication with employers(selected by 37 employers)

  54%46%

• Getting new apprentices started(selected by 16 employers)

  88%12%

• Improving apprentice skills(selected by 14 employers)

  64%36%

• Working with small numbers of apprentices(selected by 5 employers)

  100%0%

• Initial assessment of apprentices(selected by 6 employers)

  83%17%

• Reporting on progress of apprentices(selected by 20 employers)

  40%60%

• Adapting to my needs(selected by 8 employers)

  75%25%

• Training facilities(selected by 24 employers)

  96%4%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	77%	23%	13
Communication with employers	54%	46%	37
Getting new apprentices started	88%	12%	16
Improving apprentice skills	64%	36%	14
Working with small numbers of apprentices	100%	0%	5
Initial assessment of apprentices	83%	17%	6
Reporting on progress of apprentices	40%	60%	20
Adapting to my needs	75%	25%	8
Training facilities	96%	4%	24

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (40 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 8 employers)

  100%0%

• Communication with employers(selected by 28 employers)

  54%46%

• Getting new apprentices started(selected by 13 employers)

  92%8%

• Improving apprentice skills(selected by 12 employers)

  83%17%

• Working with small numbers of apprentices(selected by 5 employers)

  100%0%

• Initial assessment of apprentices(selected by 8 employers)

  50%50%

• Reporting on progress of apprentices(selected by 18 employers)

  22%78%

• Adapting to my needs(selected by 8 employers)

  88%12%

• Training facilities(selected by 15 employers)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	8
Communication with employers	54%	46%	28
Getting new apprentices started	92%	8%	13
Improving apprentice skills	83%	17%	12
Working with small numbers of apprentices	100%	0%	5
Initial assessment of apprentices	50%	50%	8
Reporting on progress of apprentices	22%	78%	18
Adapting to my needs	88%	12%	8
Training facilities	100%	0%	15

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (110 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 30 employers)

  90%10%

• Communication with employers(selected by 83 employers)

  58%42%

• Getting new apprentices started(selected by 41 employers)

  90%10%

• Improving apprentice skills(selected by 34 employers)

  68%32%

• Working with small numbers of apprentices(selected by 14 employers)

  86%14%

• Initial assessment of apprentices(selected by 17 employers)

  71%29%

• Reporting on progress of apprentices(selected by 52 employers)

  37%63%

• Adapting to my needs(selected by 22 employers)

  77%23%

• Training facilities(selected by 47 employers)

  94%6%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	90%	10%	30
Communication with employers	58%	42%	83
Getting new apprentices started	90%	10%	41
Improving apprentice skills	68%	32%	34
Working with small numbers of apprentices	86%	14%	14
Initial assessment of apprentices	71%	29%	17
Reporting on progress of apprentices	37%	63%	52
Adapting to my needs	77%	23%	22
Training facilities	94%	6%	47

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (59 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 59 apprentices)

  81%19%

• Ensuring you understand the requirements of your end-point assessment(selected by 59 apprentices)

  90%10%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 59 apprentices)

  85%15%

• Providing accessible training resources(selected by 59 apprentices)

  92%8%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 59 apprentices)

  80%20%

• Taking into account your previous learning(selected by 59 apprentices)

  86%14%

• Giving you relevant training that helps you perform your job better(selected by 59 apprentices)

  83%17%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 59 apprentices)

  95%5%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 59 apprentices)

  92%8%

• Supporting you and your apprenticeship(selected by 59 apprentices)

  88%12%

• Resolving any issues you have(selected by 59 apprentices)

  93%7%

• Preparing you for success in your future career(selected by 59 apprentices)

  90%10%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	81%	19%
Ensuring you understand the requirements of your end-point assessment	90%	10%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	85%	15%
Providing accessible training resources	92%	8%
Balancing online learning with classroom-based training to suit your apprenticeship	80%	20%
Taking into account your previous learning	86%	14%
Giving you relevant training that helps you perform your job better	83%	17%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	95%	5%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	92%	8%
Supporting you and your apprenticeship	88%	12%
Resolving any issues you have	93%	7%
Preparing you for success in your future career	90%	10%

Contact this training provider

• Registered address: Stockton Street, Hartlepool, TS24 7NT
• Email: apprenticeships@hartlepoolfe.ac.uk
• Telephone: 01429404164
• Website: http://www.hartlepoolfe.ac.uk/contact

Training provider overview and courses delivered

View 74 courses delivered by this training provider

Select a course to view location, training options and contact details

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Hartlepool College is one of the largest apprenticeship providers in the north east region. We have been delivering quality apprenticeships for over 40 years in partnership with regional businesses from sole traders to large multi nationals. The College’s apprenticeship provision has been judged as ‘outstanding’ by Ofsted twice (2017 and 2023) and it is an Apprenticeship Expert Provider. The College works with hundreds of employers across all sectors to provide a wide range of apprenticeship frameworks and standards. Most apprenticeships delivered by the College are in STEM subjects where apprentices access world class, industry standard facilities to support their workplace training and development.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for HARTLEPOOL COLLEGE OF FURTHER EDUCATION .

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Shortlisted

HARTLEPOOL COLLEGE OF FURTHER EDUCATION is 1 of 124 training providers for Information communications technician (level 3).

View training providers for this course