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This provider offers these training options for this course in WA3 Salford.
You can
remove or change your location
.
This may change what options are available.
If there are multiple training options, the apprentice may do a combination of these.
You'll need to contact the provider to confirm what training they offer.
Training option
Location
At apprentice's workplace
Training at the employer's location.
0.0 miles to apprentice's work location
Day release
One day a week at the provider's location.
115.1 miles to closest location: 2 Esh Plaza, Sir Bobby Robson Way, Newcastle Upon Tyne, NE13 9BA
Course achievements and participation
Achievements
No data
There is not enough data to show the achievement rate for this course.
This may be because a small number of apprentices completed this course,
or this is a new course for this provider.
Participation
6
apprentices have completed this course and taken their end-point assessment with this provider since 2025
Course-level data collected by the Department for Education.
Training provider information
Employer and apprentice reviews for this training provider
Employers
No reviews
Not enough employers have reviewed this provider.
Apprentices
Good
average review from 31 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.
Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024).
Data collected by Department for Education.
These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
No results. Not enough employers have given feedback about this training provider.
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(26 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 26 apprentices)
77%23%
Ensuring you understand the requirements of your end-point assessment(selected by 26 apprentices)
50%50%
Organisation
Organising well-structured training(selected by 26 apprentices)
77%23%
Providing accessible training resources(selected by 26 apprentices)
81%19%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 26 apprentices)
58%42%
Taking into account your previous learning(selected by 26 apprentices)
77%23%
Giving you relevant training that helps you perform your job better(selected by 26 apprentices)
77%23%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 26 apprentices)
92%8%
Support
Helping you learn new skills and develop existing ones(selected by 26 apprentices)
85%15%
Supporting you and your apprenticeship(selected by 26 apprentices)
81%19%
Resolving any issues you have(selected by 26 apprentices)
77%23%
Preparing you for success in your future career(selected by 26 apprentices)
77%23%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
77%
23%
Ensuring you understand the requirements of your end-point assessment
50%
50%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
77%
23%
Providing accessible training resources
81%
19%
Balancing online learning with classroom-based training to suit your apprenticeship
58%
42%
Taking into account your previous learning
77%
23%
Giving you relevant training that helps you perform your job better
77%
23%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
92%
8%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
85%
15%
Supporting you and your apprenticeship
81%
19%
Resolving any issues you have
77%
23%
Preparing you for success in your future career
77%
23%
1 August 2023 to 31 July 2024
These reviews are for all courses delivered by this provider in the last full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
No results. Not enough employers gave feedback about this training provider.
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(31 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 31 apprentices)
84%16%
Ensuring you understand the requirements of your end-point assessment(selected by 31 apprentices)
84%16%
Organisation
Organising well-structured training(selected by 31 apprentices)
87%13%
Providing accessible training resources(selected by 31 apprentices)
97%3%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 31 apprentices)
68%32%
Taking into account your previous learning(selected by 31 apprentices)
74%26%
Giving you relevant training that helps you perform your job better(selected by 31 apprentices)
84%16%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 31 apprentices)
94%6%
Support
Helping you learn new skills and develop existing ones(selected by 31 apprentices)
87%13%
Supporting you and your apprenticeship(selected by 31 apprentices)
90%10%
Resolving any issues you have(selected by 31 apprentices)
90%10%
Preparing you for success in your future career(selected by 31 apprentices)
84%16%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
84%
16%
Ensuring you understand the requirements of your end-point assessment
84%
16%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
87%
13%
Providing accessible training resources
97%
3%
Balancing online learning with classroom-based training to suit your apprenticeship
68%
32%
Taking into account your previous learning
74%
26%
Giving you relevant training that helps you perform your job better
84%
16%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
94%
6%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
87%
13%
Supporting you and your apprenticeship
90%
10%
Resolving any issues you have
90%
10%
Preparing you for success in your future career
84%
16%
1 August 2022 to 31 July 2023
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(2 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 2 employers)
100%0%
Communication with employers(selected by 1 employer)
100%0%
Getting new apprentices started(selected by 1 employer)
100%0%
Improving apprentice skills(selected by 1 employer)
100%0%
Reporting on progress of apprentices(selected by 1 employer)
100%0%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
100%
0%
2
Communication with employers
100%
0%
1
Getting new apprentices started
100%
0%
1
Improving apprentice skills
100%
0%
1
Reporting on progress of apprentices
100%
0%
1
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Excellent(23 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 23 apprentices)
100%0%
Ensuring you understand the requirements of your end-point assessment(selected by 23 apprentices)
96%4%
Organisation
Organising well-structured training(selected by 23 apprentices)
100%0%
Providing accessible training resources(selected by 23 apprentices)
100%0%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 23 apprentices)
83%17%
Taking into account your previous learning(selected by 23 apprentices)
96%4%
Giving you relevant training that helps you perform your job better(selected by 23 apprentices)
96%4%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 23 apprentices)
100%0%
Support
Helping you learn new skills and develop existing ones(selected by 23 apprentices)
100%0%
Supporting you and your apprenticeship(selected by 23 apprentices)
100%0%
Resolving any issues you have(selected by 23 apprentices)
100%0%
Preparing you for success in your future career(selected by 23 apprentices)
96%4%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
100%
0%
Ensuring you understand the requirements of your end-point assessment
96%
4%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
100%
0%
Providing accessible training resources
100%
0%
Balancing online learning with classroom-based training to suit your apprenticeship
83%
17%
Taking into account your previous learning
96%
4%
Giving you relevant training that helps you perform your job better
96%
4%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
100%
0%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
100%
0%
Supporting you and your apprenticeship
100%
0%
Resolving any issues you have
100%
0%
Preparing you for success in your future career
96%
4%
1 August 2021 to 31 July 2022
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(48 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 11 employers)
82%18%
Communication with employers(selected by 29 employers)
90%10%
Getting new apprentices started(selected by 19 employers)
95%5%
Improving apprentice skills(selected by 11 employers)
100%0%
Working with small numbers of apprentices(selected by 17 employers)
100%0%
Initial assessment of apprentices(selected by 8 employers)
50%50%
Reporting on progress of apprentices(selected by 23 employers)
57%43%
Adapting to my needs(selected by 9 employers)
78%22%
Training facilities(selected by 1 employer)
0%100%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
82%
18%
11
Communication with employers
90%
10%
29
Getting new apprentices started
95%
5%
19
Improving apprentice skills
100%
0%
11
Working with small numbers of apprentices
100%
0%
17
Initial assessment of apprentices
50%
50%
8
Reporting on progress of apprentices
57%
43%
23
Adapting to my needs
78%
22%
9
Training facilities
0%
100%
1
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices gave feedback about this training provider.
1 August 2020 to 31 July 2021
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good(54 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 15 employers)
73%27%
Communication with employers(selected by 37 employers)
51%49%
Getting new apprentices started(selected by 15 employers)
100%0%
Improving apprentice skills(selected by 17 employers)
76%24%
Working with small numbers of apprentices(selected by 25 employers)
100%0%
Initial assessment of apprentices(selected by 11 employers)
82%18%
Reporting on progress of apprentices(selected by 30 employers)
20%80%
Adapting to my needs(selected by 9 employers)
67%33%
Training facilities(selected by 4 employers)
75%25%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
73%
27%
15
Communication with employers
51%
49%
37
Getting new apprentices started
100%
0%
15
Improving apprentice skills
76%
24%
17
Working with small numbers of apprentices
100%
0%
25
Initial assessment of apprentices
82%
18%
11
Reporting on progress of apprentices
20%
80%
30
Adapting to my needs
67%
33%
9
Training facilities
75%
25%
4
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices gave feedback about this training provider.
1 August 2020 to today
These reviews are for all courses delivered by this provider in the last 5 academic years.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(104 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 28 employers)
79%21%
Communication with employers(selected by 67 employers)
69%31%
Getting new apprentices started(selected by 35 employers)
97%3%
Improving apprentice skills(selected by 29 employers)
86%14%
Working with small numbers of apprentices(selected by 42 employers)
100%0%
Initial assessment of apprentices(selected by 19 employers)
68%32%
Reporting on progress of apprentices(selected by 54 employers)
37%63%
Adapting to my needs(selected by 18 employers)
72%28%
Training facilities(selected by 5 employers)
60%40%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
79%
21%
28
Communication with employers
69%
31%
67
Getting new apprentices started
97%
3%
35
Improving apprentice skills
86%
14%
29
Working with small numbers of apprentices
100%
0%
42
Initial assessment of apprentices
68%
32%
19
Reporting on progress of apprentices
37%
63%
54
Adapting to my needs
72%
28%
18
Training facilities
60%
40%
5
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(80 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 80 apprentices)
86%14%
Ensuring you understand the requirements of your end-point assessment(selected by 80 apprentices)
76%24%
Organisation
Organising well-structured training(selected by 80 apprentices)
88%12%
Providing accessible training resources(selected by 80 apprentices)
92%8%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 80 apprentices)
69%31%
Taking into account your previous learning(selected by 80 apprentices)
81%19%
Giving you relevant training that helps you perform your job better(selected by 80 apprentices)
85%15%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 80 apprentices)
95%5%
Support
Helping you learn new skills and develop existing ones(selected by 80 apprentices)
90%10%
Supporting you and your apprenticeship(selected by 80 apprentices)
90%10%
Resolving any issues you have(selected by 80 apprentices)
89%11%
Preparing you for success in your future career(selected by 80 apprentices)
85%15%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
86%
14%
Ensuring you understand the requirements of your end-point assessment
76%
24%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
88%
12%
Providing accessible training resources
92%
8%
Balancing online learning with classroom-based training to suit your apprenticeship
69%
31%
Taking into account your previous learning
81%
19%
Giving you relevant training that helps you perform your job better
85%
15%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
95%
5%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
90%
10%
Supporting you and your apprenticeship
90%
10%
Resolving any issues you have
89%
11%
Preparing you for success in your future career
85%
15%
Contact this training provider
Registered address
2 Esh Plaza, Sir Bobby Robson Way, Newcastle Upon Tyne, NE13 9BA
The Credit Services Association is a Trade Association which represents the Debt Collection & Purchase Sector in the UK. Amongst a range of services we provide, we offer training and qualifications for local authorities and organisations operating in regulated sectors.
Our aim is to use our specialist expertise in regulatory compliance, risk, counter fraud, Trading Standards and debt advice services to enable employers large and small to up-skill or re-skill existing or new employees in these business-critical areas for enhanced organisational performance and social value.
Our apprenticeships team, which combines training, coaching and assessment excellence, delivers Workshops, one-to-ones and reviews online via Zoom or Teams.