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Training provider

CSA (SERVICES) LTD

Employer reviews

Excellent (104 reviews)

Employer review details
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 67 employers)

    69%31%
  • Reporting on progress of apprentices(selected by 54 employers)

    37%63%
  • Working with small numbers of apprentices(selected by 42 employers)

    100%0%
  • Getting new apprentices started(selected by 35 employers)

    97%3%
  • Improving apprentice skills(selected by 29 employers)

    86%14%
  • Providing the right training at the right time(selected by 28 employers)

    79%21%
  • Initial assessment of apprentices(selected by 19 employers)

    68%32%
  • Adapting to my needs(selected by 18 employers)

    72%28%
  • Training facilities(selected by 5 employers)

    60%40%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 69% 31% 67
Reporting on progress of apprentices 37% 63% 54
Working with small numbers of apprentices 100% 0% 42
Getting new apprentices started 97% 3% 35
Improving apprentice skills 86% 14% 29
Providing the right training at the right time 79% 21% 28
Initial assessment of apprentices 68% 32% 19
Adapting to my needs 72% 28% 18
Training facilities 60% 40% 5

Apprentice reviews

Good (68 reviews)

Apprentice review details
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you

    87%13%
  • Ensuring you understand the requirements of your end-point assessment

    81%19%

Organisation

  • Organising well-structured training

    90%10%
  • Providing accessible training resources

    96%4%
  • Balancing online learning with classroom-based training to suit your apprenticeship

    71%29%
  • Taking into account your previous learning

    82%18%
  • Giving you relevant training that helps you perform your job better

    87%13%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time

    97%3%

Support

  • Helping you learn new skills and develop existing ones

    91%9%
  • Supporting you and your apprenticeship

    93%7%
  • Resolving any issues you have

    93%7%
  • Preparing you for success in your future career

    85%15%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 87% 13%
Ensuring you understand the requirements of your end-point assessment 81% 19%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 90% 10%
Providing accessible training resources 96% 4%
Balancing online learning with classroom-based training to suit your apprenticeship 71% 29%
Taking into account your previous learning 82% 18%
Giving you relevant training that helps you perform your job better 87% 13%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 97% 3%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 91% 9%
Supporting you and your apprenticeship 93% 7%
Resolving any issues you have 93% 7%
Preparing you for success in your future career 85% 15%

Provider overview

The Credit Services Association is a Trade Association which represents the Debt Collection & Purchase Sector in the UK. Amongst a range of services we provide, we offer training and qualifications for local authorities and organisations operating in regulated sectors.

Our aim is to use our specialist expertise in regulatory compliance, risk, counter fraud, Trading Standards and debt advice services to enable employers large and small to up-skill or re-skill existing or new employees in these business-critical areas for enhanced organisational performance and social value.

Our apprenticeships team, which combines training, coaching and assessment excellence, delivers Workshops, one-to-ones and reviews online via Zoom or Teams.

Apprenticeship training course

Debt adviser (level 3)

49% achievement rate (out of 40 apprentices)

58% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

B31 Birmingham Remove location

CSA (SERVICES) LTD’s training options

Head office 181.9 miles away

2 Esh Plaza, Sir Bobby Robson Way, Newcastle Upon Tyne, NE13 9BA

  • available At apprentice’s workplace (national)
  • available Day release: 182 miles away
  • not available Block release

Day release address

2 Esh Plaza, Sir Bobby Robson Way, Newcastle Upon Tyne, NE13 9BA

Contact this provider about this course

Telephone
01912172948
Shortlisted

CSA (SERVICES) LTD is 1 of 2 training providers for Debt adviser (level 3) at the apprenticeship location.

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