Training provider

MERCURY TRAINING SERVICES LTD

Employer reviews

Excellent (33 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	85%	15%	27
Adapting to my needs	100%	0%	14
Working with small numbers of apprentices	100%	0%	13
Reporting on progress of apprentices	92%	8%	13
Getting new apprentices started	100%	0%	11
Initial assessment of apprentices	88%	12%	8
Providing the right training at the right time	86%	14%	7
Improving apprentice skills	86%	14%	7
Training facilities	100%	0%	1

Apprentice reviews

Excellent (48 reviews)

Apprentice review details

Communication
Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	92%	8%
Ensuring you understand the requirements of your end-point assessment	92%	8%

Organisation
Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	92%	8%
Providing accessible training resources	96%	4%
Balancing online learning with classroom-based training to suit your apprenticeship	77%	23%
Taking into account your previous learning	92%	8%
Giving you relevant training that helps you perform your job better	92%	8%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	90%	10%

Support
Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	92%	8%
Supporting you and your apprenticeship	92%	8%
Resolving any issues you have	90%	10%
Preparing you for success in your future career	92%	8%

Provider overview

Formed in 2005, Mercury Training Services Ltd established market leader in providing education and training in all aspects of training to the wider facilities management sector such as Security, Cleaning, Catering, Automotive, Government, Universities Education and Retail sectors.

At Mercury Training, we recognise the need by employers for staff to be trained to the highest standard. We also recognise the importance of giving clients and apprentices the skills and knowledge in which will build successful careers.

Programmes are written to the employers bespoke needs and link to industry requirements that meet audit requirements such as ISO9001 or the SIA Approved Contractor Scheme (ACS) accreditations.

Courses offered

View all 10 courses offered by this provider

Select a course to view locations, training options and contact details.

Business administrator (level 3)

Customer service specialist (level 3)

Facilities management supervisor (level 3)

Facilities manager (level 4)

Facilities services operative (level 2)

Learning and skills assessor (level 3)

Operations manager (level 5)

Professional security operative (level 2)

Security first line manager (level 3)

Team leader (level 3)

Apprenticeship training course

Facilities services operative (level 2)

44% achievement rate (out of 30 apprentices)

54% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Newcastle upon Tyne, Tyne & Wear Remove location