Skip to main content

This is a new service – your feedback will help us to improve it.

Apprenticeship training course

Hearing aid dispenser (level 5)

Working independently to test people's hearing, advising on hearing care and where necessary supplying and fitting hearing aids and other communication devices.

Qualification level
Equivalent to higher national diploma (HND).
Typical duration
24 months
Apprenticeship category
Health and science
Maximum funding
Maximum amount government will fund
for apprenticeship training.
Also known as
  • Audiologist
  • Hearing aid audiologist
  • Hearing aid dispenser
  • Hearing specialist
Skills an apprentice will learn
  • To be able to interpret, apply and evidence the practical application of all relevant Health and Care professions Council Standards into actions and behaviours.
  • To be able to exercise a professional duty of care.
  • To maintain objective, professional and comprehensive records that clearly evidences gaining informed consent, activities delivered and accurately reflects all discussions and supports the continuity of end user care.
  • To be able to use a structured approach to building a Continuous Professional Development portfolio that meets regulatory requirements and follows Professional Body guidance.
  • To be able to engage in reflective practice appropriate to the role.
  • Effective communication skills; including questioning, active listening, observation and rapport with end users, carers, their families and the wider care team.
  • To be able to confidently navigate and seamlessly use the employers selected patient/customer record system.
  • Safely conduct otoscopy to British Society of Audiology standards and safely conduct physical ear examinations.
  • Identify, report and advise on observed abnormalities for onward referral to another healthcare practitioner.
  • Explain the results of the examination to the end user in a professional and empathetic manner advising on the most appropriate action to take and using the findings to inform the next stages of assessment.
  • To respect physical and cultural barriers that may prevent the examination to be effectively conducted and make adjustments where practical and necessary.
  • Conduct safe, effective and appropriate ear wax removal.
  • To take a relevant case history and record findings, specific to wax management, including; the nature and position of wax and the relevant case history and contra indicators to influence the selected removal approach.
  • To safely and effectively dispose of clinical waste.
  • To be able to conduct air conduction and bone conduction audiometry to British Society of Audiology recommended procedure.
  • To be able to interpret air conduction and bone conduction results to determine if masking rules apply and where necessary perform the masking procedure.
  • To be able to interpret the results obtained and make onward referral or determine service user care plan actions.
  • To be able to adapt testing procedure and explanations to suit different responses and avoid erroneous results, including where tinnitus is present.
  • To be able to explain the audiogram, results and any identified hearing loss to the person being tested.
  • To analyse audiometric results to select the most suitable technology to assist an end users hearing.
  • To program and set up a hearing product in a way that provides the best experience for the end user, their families or carers.
  • To communicate with end users and their families or carers in a way that motivates them to want to take action, while respecting their individuality and competence in making informed choice.
  • The ability to evaluate service user feedback on amplification and how this will be incorporated into the fitting and Individual Management Plan.
  • To be able to use objective outcome verification and outcome validation methods and interpret the results to determine appropriate amplification objective and strategy.
  • To be able to construct and write up a individual management plan centred on patient needs with a joint decision making and goal setting approach.
  • To be able to explain and demonstrate hearing aid maintenance and use to the service user.
  • To be able to set up assistive listening devices.
  • To be able to adjust or reprogram hearing aids as appropriate to the patient’s feedback provided at the rehabilitation appointment.
  • To be able to use an array of hearing satisfaction outcome questionnaires. and objective verification methods.
  • To be able to access and interpret hearing aid data from built in usage log systems.
  • To be able to fine tune the programming of hearing aids to improve the end user experience.
  • To be able to design a task orientated programme to support the improvement in communication skills of the end user and their support network.
  • Be able to conduct a systematic fault find of a hearing instrument using visual and electronic tests.
  • Perform hearing aid triage - Cleaning, maintaining and making simple repairs of hearing instruments.
  • To communicate with end users resulting in identifying their end goals with relation to their current hearing aids and hearing needs.
  • To be able update and record findings alongside reviewing any previous records to highlight any changes that may have occurred for the end user.
  • To communicate with end users and their families and/or carers in a way that will allow them to make an informed joint decision about their management plan.
  • To be able to explain the impression taking procedure to patient professionally and calmly.
  • To be able to insert a variety of otostops at the correct position for the required product and to seal ear canal.
  • To be able to take an impression compliant to British Society of Audiology recommended procedures using a variety of impression materials and syringes.
  • To be able to identify when the impression is ready for removal and safely remove it without trauma to the ear.
  • To be able to advise and escalate actions, calmly, if an issue arises during the impression taking or removal procedure.
  • To be able to inspect, examine and review the completed impression to assess it's viability for the supplier to use to manufacture the desired product.
  • Time management and prioritisation skills.

Full information on Hearing aid dispenser (level 5) is available from the Institute for Apprenticeships and Technical Education.

Find training providers for this course

Regulated occupation

Hearing aid dispenser (level 5) needs a training provider who is approved by Health and Care Professions Council.

Apprenticeship location

Canterbury, Kent Remove location

3 providers available for this apprenticeship location

View providers for this course

Back to top View shortlist