Training provider

WESTMINSTER CITY COUNCIL

UKPRN 10001464

Library, information and archive services assistant (level 3)

Training options for this course

This provider offers these training options for this course in PE2 8AN. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option	Location
At apprentice's workplace Training at the employer's location.	This provider has said they do not deliver training at apprentice's workplaces in your region.
Day release One day a week at the provider's location.	71.9 miles to closest location: Lisson Grove Centre, 219 Lisson Grove, London, NW8 8LW

Course achievements and participation

Achievements

88.9%

of apprentices (18 of 20) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 11.1% did not pass or left the course before taking the assessment.

79.5% national achievement rate

Participation

49

apprentices have completed this course and taken their end-point assessment with this provider since 2021

Course-level data collected by the Department for Education.

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Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

Good

average review from 7 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2024 to 2025). Data collected by Department for Education.

View reviews with feedback from the last 5 years

1 August 2025 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (2 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  100%0%

• Communication with employers(selected by 2 employers)

  100%0%

• Improving apprentice skills(selected by 1 employer)

  100%0%

• Reporting on progress of apprentices(selected by 1 employer)

  100%0%

• Training facilities(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	1
Communication with employers	100%	0%	2
Improving apprentice skills	100%	0%	1
Reporting on progress of apprentices	100%	0%	1
Training facilities	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices have given feedback about this training provider.

1 August 2024 to 31 July 2025

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (7 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 7 apprentices)

  71%29%

• Ensuring you understand the requirements of your end-point assessment(selected by 7 apprentices)

  86%14%

Organisation

• Organising well-structured training(selected by 7 apprentices)

  86%14%

• Providing accessible training resources(selected by 7 apprentices)

  86%14%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 7 apprentices)

  100%0%

• Taking into account your previous learning(selected by 7 apprentices)

  100%0%

• Giving you relevant training that helps you perform your job better(selected by 7 apprentices)

  86%14%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 7 apprentices)

  100%0%

Support

• Helping you learn new skills and develop existing ones(selected by 7 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 7 apprentices)

  86%14%

• Resolving any issues you have(selected by 7 apprentices)

  86%14%

• Preparing you for success in your future career(selected by 7 apprentices)

  86%14%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	71%	29%
Ensuring you understand the requirements of your end-point assessment	86%	14%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	86%	14%
Providing accessible training resources	86%	14%
Balancing online learning with classroom-based training to suit your apprenticeship	100%	0%
Taking into account your previous learning	100%	0%
Giving you relevant training that helps you perform your job better	86%	14%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	86%	14%
Resolving any issues you have	86%	14%
Preparing you for success in your future career	86%	14%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (8 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 8 apprentices)

  62%38%

• Ensuring you understand the requirements of your end-point assessment(selected by 8 apprentices)

  88%12%

Organisation

• Organising well-structured training(selected by 8 apprentices)

  100%0%

• Providing accessible training resources(selected by 8 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 8 apprentices)

  100%0%

• Taking into account your previous learning(selected by 8 apprentices)

  88%12%

• Giving you relevant training that helps you perform your job better(selected by 8 apprentices)

  75%25%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 8 apprentices)

  88%12%

Support

• Helping you learn new skills and develop existing ones(selected by 8 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 8 apprentices)

  88%12%

• Resolving any issues you have(selected by 8 apprentices)

  88%12%

• Preparing you for success in your future career(selected by 8 apprentices)

  88%12%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	62%	38%
Ensuring you understand the requirements of your end-point assessment	88%	12%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	100%	0%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	100%	0%
Taking into account your previous learning	88%	12%
Giving you relevant training that helps you perform your job better	75%	25%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	88%	12%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	88%	12%
Resolving any issues you have	88%	12%
Preparing you for success in your future career	88%	12%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (8 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 8 apprentices)

  75%25%

• Ensuring you understand the requirements of your end-point assessment(selected by 8 apprentices)

  88%12%

Organisation

• Organising well-structured training(selected by 8 apprentices)

  88%12%

• Providing accessible training resources(selected by 8 apprentices)

  75%25%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 8 apprentices)

  100%0%

• Taking into account your previous learning(selected by 8 apprentices)

  50%50%

• Giving you relevant training that helps you perform your job better(selected by 8 apprentices)

  75%25%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 8 apprentices)

  75%25%

Support

• Helping you learn new skills and develop existing ones(selected by 8 apprentices)

  88%12%

• Supporting you and your apprenticeship(selected by 8 apprentices)

  88%12%

• Resolving any issues you have(selected by 8 apprentices)

  88%12%

• Preparing you for success in your future career(selected by 8 apprentices)

  88%12%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	75%	25%
Ensuring you understand the requirements of your end-point assessment	88%	12%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	88%	12%
Providing accessible training resources	75%	25%
Balancing online learning with classroom-based training to suit your apprenticeship	100%	0%
Taking into account your previous learning	50%	50%
Giving you relevant training that helps you perform your job better	75%	25%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	75%	25%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	88%	12%
Supporting you and your apprenticeship	88%	12%
Resolving any issues you have	88%	12%
Preparing you for success in your future career	88%	12%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (2 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Communication with employers(selected by 2 employers)

  50%50%

• Getting new apprentices started(selected by 1 employer)

  100%0%

• Working with small numbers of apprentices(selected by 2 employers)

  100%0%

• Reporting on progress of apprentices(selected by 2 employers)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	50%	50%	2
Getting new apprentices started	100%	0%	1
Working with small numbers of apprentices	100%	0%	2
Reporting on progress of apprentices	100%	0%	2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (4 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  100%0%

• Communication with employers(selected by 4 employers)

  75%25%

• Getting new apprentices started(selected by 1 employer)

  100%0%

• Improving apprentice skills(selected by 1 employer)

  100%0%

• Working with small numbers of apprentices(selected by 2 employers)

  100%0%

• Reporting on progress of apprentices(selected by 3 employers)

  100%0%

• Training facilities(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	1
Communication with employers	75%	25%	4
Getting new apprentices started	100%	0%	1
Improving apprentice skills	100%	0%	1
Working with small numbers of apprentices	100%	0%	2
Reporting on progress of apprentices	100%	0%	3
Training facilities	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (23 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 23 apprentices)

  70%30%

• Ensuring you understand the requirements of your end-point assessment(selected by 23 apprentices)

  87%13%

Organisation

• Organising well-structured training(selected by 23 apprentices)

  91%9%

• Providing accessible training resources(selected by 23 apprentices)

  87%13%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 23 apprentices)

  100%0%

• Taking into account your previous learning(selected by 23 apprentices)

  78%22%

• Giving you relevant training that helps you perform your job better(selected by 23 apprentices)

  78%22%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 23 apprentices)

  87%13%

Support

• Helping you learn new skills and develop existing ones(selected by 23 apprentices)

  96%4%

• Supporting you and your apprenticeship(selected by 23 apprentices)

  87%13%

• Resolving any issues you have(selected by 23 apprentices)

  87%13%

• Preparing you for success in your future career(selected by 23 apprentices)

  87%13%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	70%	30%
Ensuring you understand the requirements of your end-point assessment	87%	13%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	91%	9%
Providing accessible training resources	87%	13%
Balancing online learning with classroom-based training to suit your apprenticeship	100%	0%
Taking into account your previous learning	78%	22%
Giving you relevant training that helps you perform your job better	78%	22%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	87%	13%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	96%	4%
Supporting you and your apprenticeship	87%	13%
Resolving any issues you have	87%	13%
Preparing you for success in your future career	87%	13%

Contact this training provider

• Registered address: Westminster City Hall, 64 Victoria Street, London, SW1E 6QP
• Email: apprenticeships@waes.ac.uk
• Telephone: 020 7297 7297
• Website: https://www.waes.ac.uk/department/apprenticeships

Training provider overview and courses delivered

View 8 courses delivered by this training provider

Select a course to view location, training options and contact details

• Archivist and records manager (level 7)
• Collections technician (level 3)
• Cultural learning and participation officer (level 3)
• Customer service practitioner (level 2)
• Customer service specialist (level 3)
• Library, information and archive services assistant (level 3)
• Museums and galleries technician (level 3)
• Outdoor activity instructor (level 3)

Westminster is one of the most diverse and dynamic communities in Britain. Westminster Adult Education Service (WAES) reflects that diversity as one of the largest local authority adult education providers in the country. We have strong roots in the community, running courses where they are needed through partnerships with the local authority and other community and education bodies. To ensure the quality of our courses and support for students we are inspected by Ofsted. On courses leading to national qualifications, we must also meet the high standards required by examination bodies. We aim to make it as easy as possible for our learners to study here - start your learning journey with Westminster's specialist adult college now.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for WESTMINSTER CITY COUNCIL .

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Shortlisted

WESTMINSTER CITY COUNCIL is 1 of 8 training providers for Library, information and archive services assistant (level 3).

View training providers for this course

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